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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more
This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more
Company details
Written by the company
Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
Contact info
26 Stavrou Street, Strovolos 2034, Stamatis Skianis, 2034, Nicosia, Cyprus
- +1 (866) 716-6045
- support@pdfmaster.app
- pdfmaster.app
1.3
Bad
772 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TOTALLY UNETHICAL SCAMMERS
TOTALLY UNETHICAL SCAMMERS! If not refunded within a week i will submit law suit both at greek and eu authorities
August 30, 2024
Unprompted review
Reply from PDF Master
Dear Isaak!
Thank you for taking the time to share this feedback.
We’re very sorry to hear about your latest experience. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.
Please, email to us at support@pdfmaster.app. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.
We are standing by and hope to help you soon!
Have a nice day!
Total scammers
Total scammers. I used 1 time service which didn't work. Found myself on their subscription 69.99 Canadian never seen anyone like that
August 28, 2024
Unprompted review
Reply from PDF Master
Dear Dennis!
Thanks for letting us know about your experience.
We are sorry to hear that you are unsatisfied with the app. We understand your frustration regarding the charges, but please know that the subscription terms and costs are clearly outlined in the Terms and Conditions displayed before purchase.
Please report this matter via email support@pdfmaster.app and we will do our best to fix it.
We are listening and working hard to create positive change.
Looking forward to hearing from you!
This scam site charges my card €49.99…
This scam site charges my card €49.99 per month without any authorization. I am contacting the postal police to file a complaint
August 1, 2024
Unprompted review
Reply from PDF Master
Dear Fast Sixth Gear!
Thank you for taking the time to write a review.
We are very sorry to hear about this uncommon app experience. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
Please email us at support@pdfmaster.app and we will contact you as soon as possible.
We look forward to your reply and hope that you will continue to use our services.
They get money from your account
They act like you transfer a document for 0,99 cent but afterwards they take EUR 49,99 every month from your account. They do cancel, but wont return the money.
July 7, 2024
Unprompted review
Reply from PDF Master
Dear Carmen!
Thank you for giving us the feedback!
We truly understand your concern, and we apologize for any confusion caused. Let us clarify that our pricing model is designed to offer you the best value for extended use over a monthly period. Our customers have possibility to cancel the subscription anytime if they don’t wish to continue using the service. Please report this matter via email support@pdfmaster.app and we will do our best to fix it.
We are standing by and hope to help you soon!
I cancelled the service within a week
I cancelled the service within a week, before ANY charges went through. I NEVER agreed in any way whatsoever to sign up for a $299 program that I could never even figure out how to use!!
Despite my cancellation, this company snuck a $299 charge through without my permission!! This is simply CRIMINAL!!
September 10, 2023
Unprompted review
Reply from PDF Master
Dear Laura!
We are truly sorry to hear about your experience. This is not the level of service we aim to provide.
Please reach out to our customer support team at support@pdfmaster.app immediately with your details to resolve this issue. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.
FRAUD
FRAUD; I made a $1.51 one-off payment for a document conversion. PDFmaster has then stolen $75 from my account each month. This is fraud.
August 5, 2024
Unprompted review
Reply from PDF Master
Dear David!
We are sorry to hear about your experience. It’s important to address such issues promptly.
Please contact our customer support team at support@pdfmaster.app directly with your details to resolve this matter. We aim to enhance your experience and ensure that you receive the absolute best service.
Sneaky Petes, unexpected charge
Very simply, it's a bait and switch site. They charge you 0.95 cents to convert a PDF to Word file. Then seven days later, without having agreed to anything, they hit your card for $49.85. Stay FAR away from these scammers.
July 21, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer!
Thank you for bringing the issue to our attention.
We apologize for the frustration caused by the unexpected charges. It’s concerning to hear that you were charged after the initial payment. We take such matters seriously and want to resolve this for you.
Please contact our support team at support@pdfmaster.app with your transaction details so we can investigate and rectify the situation. Your feedback helps us improve our service.
Terrible Service
Terrible Service. Could not use the App to open a PDF. Why did I have to cancel a service I had not been able to use. Asked for a refund. They refused. Then another person told me that they could not find my payment. Then another person asked me to explain why I had a problem. Then another person asked me again for payment details. I have never experienced such a confused and obstructive attitude from a Service provider. This company should be avoided.
July 16, 2024
Unprompted review
Reply from PDF Master
Dear Bob!
Thank you for the feedback!
We are truly sorry to hear about your experience with our service. It’s clear that we fell short of providing the support and resolution you needed. This is not the standard we strive for, and your feedback is invaluable for us to improve.
We’d like to make things right—please contact us directly at support@pdfmaster.app so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Definitely a scam
Definitely a scam. They do not publish any email to allow to cancel the trial. Once the trial period ended they start to charge 49.99 € a month (an incredible price!!!).
I tried an email (took the email from one of pdfmaster comments in here, trustpilot doesn't allow me to show it) but it returned.
Now, I just wrote to xxxxxx (email found in another scam warning site) and I received an automatic replay (let's see if this time it works). Meanwhile, I spent 100 € and the 3rd month is approaching...I'm reporting a fraud to my bank too.
June 5, 2024
Unprompted review
Reply from PDF Master
Dear Michela!
We sincerely apologize for the frustration you've experienced. Our intention is never to cause any inconvenience to our customers. We strive to provide clear information about our subscription process, including trial periods and cancellation options. It seems we fell short in this case, and for that, we are truly sorry.
Please know that our customer support team is here to help you resolve this matter as swiftly as possible. If you haven't already, please contact us directly at support@pdfmaster.app with your account details, and we will prioritize getting this issue resolved for you. We are committed to improving our services and ensuring a transparent and positive experience for all our users. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Digital theft
Total theft. This review site is full of people charged 49.99 (in my case £) without consent.
Same happened to me in Feb 2024. I don't imagine anyone gets refunded, how about just giving is 12 months access ?
SKY TV is not £49.99 per month !
February 1, 2024
Unprompted review
Reply from PDF Master
Dear Neil!
Thank you for taking the time to give us feedback; it means a lot to us.
We are really sorry to hear about your experience. It sounds incredibly frustrating.
Don't hesitate to get in touch with customer service directly at support@pdfmaster.app to discuss your situation. We are always glad to assist you and our agents are standing by to help.
Scam website
Scam website, they hide an add cost of 49.99 euros and says nothing about tgat. Don't use this website, stay away from it.
July 19, 2024
Unprompted review
Reply from PDF Master
Dear Riccardo!
We are sorry to hear you think this way but thank you for the feedback.
We’re genuinely sorry to hear about your experience. We strive for transparency in all our communications and understand your frustration.
If you have any issues or concerns, please contact our support team directly at support@pdfmaster.app, and we will work to resolve them promptly.
Reply from PDF Master
Dear Tony!
Thank you for bringing this to our attention.
We’re sorry to hear about your experience and understand your frustration. We take such concerns very seriously.
Please reach out to our customer support team directly at support@pdfmaster.app so we can address your issue promptly and work towards a resolution.
I used this service to edit my menus
I used this service to edit my menus, it has a lot of tools to use it and get it the work it required, I have taken only a week of service 3 times, and all the times the support team is beneficial and they are so prompt service. for me it's nothing scam, it is very clean and mentioned after the trial period will start the monthly subscription, if you don't want just email support to cancel. nothing to hide and they don't force at all. for the best platform to get it work done. thanks, team
July 9, 2024
Unprompted review
Reply from PDF Master
Dear Will Smith!
Thank you so much for your positive feedback!
We're thrilled to hear that you found our service useful for editing your menus. It's great to know that you've had a positive experience with our tools and support team, finding them prompt and beneficial.
We strive to maintain transparency and clarity in our subscription model, and we're glad this was reflected in your experience. We're here to help you get your work done efficiently. Thanks again from the entire team!
They charge my credit card 2x from June…
They charge my credit card 2x from June 2024. the first one was on 13 june with this amount 0,99 euros en on 19th June 49,99. This is a complete misunderstanding . I would like to get a refund
June 20, 2024
Unprompted review
Reply from PDF Master
Dear Ainee Casio!
Thank you for sharing your feedback. We understand the concern over this.
We're sorry to hear about the misunderstanding with your charges. Our goal is to ensure transparent and fair billing practices for all our users.
Please reach out to our support team at support@pdfmaster.app with your account details and any relevant information, so we can investigate the charges and work towards a resolution. Thank you for bringing this to our attention
I used a service to convert a document…
I used a service to convert a document and I paid £0.99 and then a week later , you take £49.99 out of my bank that I didn’t authorise? What are you playing at? Let me tell you , I need my hard earned money back you thieving people. I didn’t agree to that… run me my money back.
June 26, 2024
Unprompted review
Reply from PDF Master
Dear Kia Banda!
Thank you for sharing this situation with us.
We apologize for the unauthorized charge and the confusion it has caused. Please contact our support team immediately at support@pdfmaster.app with your account details so we can investigate this issue promptly.
Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible. We hope you consider giving the PDF Master app another chance. We wish you and your loved ones all the best🫰
SCAM!
I used this once and payed 1.99€ and now they took 595 Swedish corones from my account (50€ ish)!! I don't want a subscription?? I never asked for one. Refund me right away!!
June 25, 2024
Unprompted review
Reply from PDF Master
Dear Fredrika Haaga!
Thank you for sharing your feedback. We understand the concern over this.
We sincerely apologize for the unauthorized charge and any distress it has caused. This is not the experience we want for our customers.
Please contact our support team immediately at support@pdfmaster.app with your account details so we can investigate the charge as quickly as possible. Your satisfaction is important to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Duck you all you ducking Thieves with…
Duck you all you ducking Thieves with out asking and letting me know why the duck you are tying to change me 49.99 $ with no service and nothing
June 23, 2024
Unprompted review
Reply from PDF Master
Dear Bünyamin Karakeçili!
We apologize for the frustration this situation has caused you.
We strive for transparency in our billing practices and apologize if there has been any confusion.
To resolve this promptly, please contact us directly at support@pdfmaster.app with your account details so we can investigate and assist you further. Your satisfaction is important to us, and we want to ensure this matter is resolved to your satisfaction.
Steaming pile of crap UNEARNED PRAIS HINDERS ALTERNATIVES
Maybe it is a good programm if you want to pay for the full version. But I don´t need all the functions the full version offers. I just need a PDF-Viewer, where you can add comments, bookmarks and markings. If you use any of these functions your PDF will be marked with an ugly watermark. What I hate most, is that everybody seems to like this programm and praises how good it is, although the free version is completly useless. THE PRAIS PREVENTS BETTER ALTERNATIVES BEEING FOUND.
June 8, 2024
Unprompted review
Reply from PDF Master
Dear Bob “Boverito” Bover!
Thank you for your feedback.
We apologize for any inconvenience caused. We understand your frustration regarding the limitations of our free version and the impact it had on your experience. Your feedback is valuable to us, and we take it seriously as we strive to improve our service.
We offer a range of features in our paid version to support various needs, including PDF viewing with annotations like comments, bookmarks, and markings without watermarks. We're sorry to hear that the free version did not meet your expectations in this regard.
If you have specific features you'd like to see improved or if there's anything else we can assist you with, please feel free to reach out to us at support@pdfmaster.app. We're here to listen and help. Thank you for bringing your concerns to our attention.
I did NOT REQUEST the subscribing
Hello,
I purchased a service from your website to convert a file from PDF to WORD.
I paid € 0.99 and now I see a charge of € 49.99 debited without my knowledge. How is this possible?
It was not specified on your website that with this simple purchase of € 0.99, I would be subscribing to memberships or other services costing €49.99, memberships and services that I did NOT REQUEST.
Sorry, but this charge of €49.99 was not authorized by me.
I see this amount taken from my card without my authorization.
I ask you to refund this amount.
Thank you.
Ernesta from Italy
June 20, 2024
Unprompted review
Reply from PDF Master
Dear Ernesta Carloni!
Thank you for reaching out to us.
We apologize for any confusion or inconvenience caused regarding the charges to your account. We understand your concern and want to assure you that we take this matter seriously.
Please rest assured that we do not intend for our customers to be charged without their knowledge or consent. We would like to resolve this issue for you promptly. Kindly contact our customer support team at support@pdfmaster.app with your account details and transaction information so that we can investigate as soon as possible. We hope you consider giving the PDF Master app another chance. We wish you and your loved ones all the best🫰
Charge of €49.99 was not authorized
Hello,
I purchased a service from your website to convert a file from PDF to WORD.
I paid € 0.99 and now I see a charge of € 49.99 debited without my knowledge. How is this possible?
It was not specified on your website that with this simple purchase of € 0.99, I would be subscribing to memberships or other services costing €49.99, memberships and services that I did NOT REQUEST.
Sorry, but this charge of €49.99 was not authorized by me.
I am a family man, and careful with expenses, and now I see this amount taken from my card without my authorization.
I kindly ask you to refund this amount, which is not insignificant for me.
Thank you.
Mario
June 19, 2024
Unprompted review
Reply from PDF Master
Dear Mario Escoli!
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologize for any confusion or inconvenience caused. We understand your concern and take matters of unauthorized charges seriously.
Please rest assured that we are investigating this issue urgently. If you have any further questions or need immediate assistance, please feel free to contact us directly at support@pdfmaster.app. We are committed to addressing this issue swiftly and ensuring your satisfaction. Thank you for your understanding and patience as we work to resolve this issue.
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