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What people talk about most
Based on these reviews
PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more
This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more
Company details
Written by the company
Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
Contact info
26 Stavrou Street, Strovolos 2034, Stamatis Skianis, 2034, Nicosia, Cyprus
- +1 (866) 716-6045
- support@pdfmaster.app
- pdfmaster.app
1.3
Bad
772 reviews
Hasn’t replied to negative reviews
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DONT BUY I REPEAT DONT BUY!!!!
DONT BUY I REPEAT DONT BUY!!!!! THEY CHARGE YOU 50 EUROS AFTER ONE WEEK WITH 0 NOTIFICATION!!!! DONT BUY IT!!!!
June 18, 2024
Unprompted review
Reply from PDF Master
Dear Konstantinos Iliopoulos!
Thank you for taking the time to provide feedback about your recent experience with our platform.
We understand your concern and would like to clarify that our subscription terms are intended to be transparent. We regret any misunderstanding that may have occurred regarding our pricing structure.
Please redirect your request to the support@pdfmaster.app email address and provide some additional information such as the account name and date of payment. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.
SCAM
SCAM! I was charged 49,99 eur a week later after I pay 1,99 eur for one time convert to .pdf. I never agreed on such a deal that they can charge me after 7 days!!!
June 14, 2024
Unprompted review
Reply from PDF Master
Dear Miroslav Ferko,
We sincerely apologize for the confusion regarding the charges following your initial payment for a one-time PDF conversion.
Rest assured, we take your feedback seriously and are committed to resolving this matter in accordance with applicable regulations. We would like to investigate your case and offer a solution. Please drop a line to our support team at support@pdfmaster.app. We would be glad to help.
Reply from PDF Master
Dear Valued Customer,
Thank you for leaving us a review. We understand this is an inconvenience and apologize for this matter.
We have a Support Team at support@pdfmaster.app ready to troubleshoot your issue. We want to make sure we correct this unfortunate experience. We can't wait to hear from you soon so we can show you how valued you truly are!
SCAMMERS !
I paid for only one pdf of 0,99 euros, and I was charged several months with 49,99 euros.
I sent an email to cancel my subscription and not get charged anymore on december 2023, and had no response from the support team, which is a shame.
I still can not join them and I am still charger each month, these people are scammers, and explicitely misinform the customers (which is illegal by the way) so they can steal your money.
If someone from the support team would finally want to answer me that would be great !
June 10, 2024
Unprompted review
Reply from PDF Master
Dear Aymen Chargui,
We sincerely apologize for any inconvenience caused. We take such feedback seriously and are committed to resolving this issue promptly.
Please redirect your request to the support@pdfmaster.app email address and provide some additional information such as the account name and date of payment. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.
It's a SCAM
It's a SCAM! I bought a subscription for a few days and they - apart from this - gave me a monthly subscription for $50!
June 3, 2024
Unprompted review
Reply from PDF Master
Dear Wojciech Wypler,
We are sorry to hear you think this way but thank you for the feedback. This is not what we want our cherished customers to experience.
We will investigate the matter promptly to ensure that any unauthorized charges are addressed and resolved. Please reach out to our support team at support@pdfmaster.app with your account details and a description of the issue. We are standing by and hope to help you soon!
Scam i never paid for a subscription…
Scam i never paid for a subscription and they charged my card
June 7, 2024
Unprompted review
Reply from PDF Master
Dear Selene,
Thank you for taking the time to give us feedback; it means a lot to us. We're sorry to hear that you are experiencing issues.
Please reach out to our support team at support@pdfmaster.app with your account details and a description of the issue. For now, we apologize for the inconvenience this has caused and hope that you'll give us another chance.
Reply from PDF Master
Dear Luisa Marinzi,
Thank you for your positive feedback! We're delighted to hear that you found our app easy to use and helpful. Our goal is to provide a user-friendly experience while offering valuable assistance.
Please don't hesitate to reach out at support@pdfmaster.app if you have any further feedback or questions. We're here to help!
absolute scam artists
I want to share my recent troubling experience with these crooks. I initially made a one-off $1USD purchase, only to later discover later I was enrolled in a subscription without my knowledge. This resulted in four unauthorized charges of around $76 AUD each.
After noticing these charges, i cancelled the subscription I never signed up to, and i contacted PDF Master. I was refunded for three of these four payments within a couple of days, minus transaction fees. However, the fourth payment remained unrefunded.
When I reached out again about it, they blamed me, claiming I should have read their terms in an email and canceled the subscription. I refused to accept responsibility and continuously threatened to involve my bank, which I eventually did anyway.
Each support response from the crooks came from a seemingly different person, with fake profile photos, and some replies appeared automated. Their business model is clearly designed to exploit customers.
Additionally, my bank (CommBank) informed me of three other pending $76 charges attempted by PDF Master the day after I canceled, which they (my bank) are now handling.
When I approached PDF Master about these they said I must have set up another account and what was my PayPal email address and other card details. I wasn’t dumb enough to give them any more personal information, only the card number of the cancelled card. They asked for the email address linked to that card (which they obviously knew already) but I just played along to allow them to then pretend some kind of error had been made. They said that ‘it had now been cancelled’. Such BS.
PDF Master made me go back and forth, hoping I’d give up. Their lack of transparency and unethical practices make my blood boil.
May 28, 2024
Unprompted review
Reply from PDF Master
Dear Eap,
We are deeply sorry to hear about the distressing ordeal you've experienced with PDF Master. We’re truly sorry to hear about your negative experience and we want to apologize for any inconvenience you've faced sincerely. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Regarding the charges, it's important to note that the initial purchase of the basic style guide is a part of a subscription service, as outlined in the terms and conditions. We take pride in being transparent about the subscription model, and the monthly charges are applied with the user's consent after the initial purchase. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@pdfmaster.app🙌
Scam and stole my card information
Scam and stole my card information! My bank had to cancel my card and issue me a new one! I've never heard of this website before and never used their service before or even subscribed to it but they tried to take my money. I saw my bank transaction and it said they charged me 50 dollars but was declined due to insufficient balance (I don't use this card for purchases). if I had money in there they would have stolen it. I have no idea how they manage to get my entire card detail and how they can charge to my bank without any form of authorisation or otp. My bank immediately canceled the card and issuing me a new one. What the hell? Will make a police report. Because they definitely stole my card details and making fraudulent charge.
May 31, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. Ensuring the security and satisfaction of our customers is our utmost priority.
We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users. Should you have any further concerns or require assistance, please don't hesitate to reach out to us at support@pdfmaster.app. Your feedback is invaluable in helping us improve our services.
they are thieves
May 8, 2024
Unprompted review
Reply from PDF Master
Dear Feiran Hu,
We’re sorry to hear about your experience. Please reach out to us at support@pdfmaster.app so we can address your concerns directly and work towards a resolution. Your feedback is important, and we are committed to improving our service. Thank you.
DO NOT SIGN UP FOR FREE TRIAL; YOU WILL GET CHARGED $50
I searched the internet for a PDF solution to edit a PDF and found PDF Master. Unfortunately, you cannot do anything functional without giving a credit card. That was my mistake.
This is where they get you. Because life happens, you forget to cancel before the end of the trial they get their money.
Unethical companies like this prey upon people who forget to cancel their trials to make their money.
Want good pdf tools, use TinyWow. Just wish I had found TinyWow sooner.
May 20, 2024
Unprompted review
Reply from PDF Master
Dear Jim,
We're sorry to hear about your experience, Jim. We strive to provide a transparent and user-friendly experience, and we apologize if our trial process fell short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services. If you have any further concerns, please don't hesitate to reach out to us at support@pdfmaster.app. Thank you for sharing your feedback.
Avoid like the plague - SCAM
Only giving this a 1 because I can’t score them zero. I don’t even remember signing up to these scammers. I just tried to use their service for a free PDF document. Next thing I know, I was charged £49.99 for a subscription I hadn’t take. Out and certainly didn’t agree to. I sent many emails and got standard copy & paste replies asking me to provide my bank details (no way) or a subscriber ID which didn’t exist.
They sent me a ‘welcome to PDF Master’ email to my gmail account but claim there is no reference to my gmail address anywhere.
Yesterday they charged me another £49.99 3 months later.
So basically they trick you in, start charging you. Then claim they can’t find your account to cancel it or refund it. Absolute scammers.
May 15, 2024
Unprompted review
Reply from PDF Master
Dear Mr Nigel Clarkson,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced. Your feedback is important, and we take these matters very seriously. Please get in touch with our customer support team at support@pdfmaster.app with any transaction details or email addresses you might have used. We are committed to resolving this issue and ensuring that such situations do not occur in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
fraudulent company
fraudulent company
tried to charge me as many as three times a month , good thing my bank blocked them and no refund received till date on 1st charge. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS.
March 13, 2024
Unprompted review
Reply from PDF Master
Dear Chhaya Veena,
We appreciate you sharing your recent experience with our platform. We regret any frustration you've encountered and apologize for any misunderstanding regarding subscription terms. Kindly reach out to our customer support team at support@pdfmaster.app with your account details and transaction information. We'll promptly investigate this matter and work towards a resolution. Your feedback is invaluable to us, and we are dedicated to addressing your concerns and ensuring your satisfaction. Thank you for bringing this matter to our attention.
You should be rated -5!!!
You should be rated -5!!!
I’ve send you several emails complaining I never took your subscription, or agreeing to your terms of subscription. I never received a total amount, product list or billing letter at the end of the so called trial period.
I tried to cancel this so called subscription, after which you ensured me no more charges were to be made and yet several days later €381,- were withdrawn! Since January 2024 you’ve withdrawn a total €603,-!!!
I want a refund! For reference: my request nr is #1054511, so you’ll know how to contact me
This company should be investigated as frauduleus. NEVER USE THEIR SERVICES
May 12, 2024
Unprompted review
Reply from PDF Master
Dear Rosa,
Thank you for giving our app a chance! We're very sorry to hear about your experience and understand your frustration. Your feedback is extremely important to us. Please rest assured that we are taking your complaint seriously and will thoroughly investigate the matter. Our customer support can be reached at support@pdfmaster.app to address your concerns. We are committed to resolving this issue and improving our practices. Thank you for bringing this to our attention.
This company scammed me for $75 AUD for…
This company scammed me for $75 AUD for a pdf that was supposed to be free. I did not subscribe to their service and they did not communicate with me to advise of the upcoming charge!!! I am fed up with these organizations who steal from customers for services they do not require on the basis of ‘sneaky subscriptions’.
They had the audacity to offer me lifetime membership for the fee they charged to my credit card. This is appalling business practice and I will take it up with the consumer watchdog here in Australia.
May 12, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
We're deeply sorry to hear about your experience and understand your frustration. We strive for transparency in all our transactions and it appears we have fallen short in this instance. Please contact our customer support team at support@pdfmaster.app with your account details and any transaction information. We will promptly investigate the issue and work towards resolving it. Your feedback is valuable to us, and we will use it to improve our practices. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.
TRUFFA!!
I have never subscribed to this service!!
So I want back 250€ that you start to charge me since December 2023.
I just sent an email, let me know which details you need to pay me back and delete the subscription otherwise I will file a complaint !
May 6, 2024
Unprompted review
Reply from PDF Master
Dear Anna,
We apologize for any confusion and inconvenience you've experienced. We're committed to resolving this issue as quickly as possible. You may reach out to our team at support@pdfmaster.app so they can assist you further with the cancellation.
We aim to enhance your experience and ensure that you receive the absolute best service.
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE. To hell with this scamming company. Been charging me $50 a month for a one time purchase I made that was $1. I have sent them numerous emails to cancel my subscription that I never signed up for and they claim I do not a have an account with them or bank card linked to them even though $50 is still being taken out of my account. RIDICULOUS.
April 30, 2024
Unprompted review
Reply from PDF Master
Dear Yanal,
Thank you for giving us the feedback.
It is upsetting to hear that you are considering our subscription as some sort of secret scheme. Our subscription model is described in detail right on the sales screen and you can not proceed with a trial without agreeing with it along with our Terms and Conditions. Also, you can cancel the plan right after the trial.
Moreover, we have proven to you our honesty through our Customer Support Team. After you provided us with your email, they contacted you and provided you with a refund.
We would appreciate if you would share feedback about this experience and our tool itself.
Please email us at support@pdfmaster.app if you have any additional questions or feedback.
Auto-charges and then won't refund!
May 2, 2024
Unprompted review
Reply from PDF Master
Dear Ari,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
Thanks to that, our Customer Support Team had the possibility to reaffirm our commitment to honesty. Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
Complete and utter SCAM.
Complete and utter SCAM.
Will take money out of your account without any authority, whatever you do do not go onto this website.
April 30, 2024
Unprompted review
Reply from PDF Master
Dear Aaron,
Thank you for reaching out and apologies for the inconvenience.
We are sorry to hear that your experience with our service was this harsh for you. However, our subscription model is presented on the sales screen with an explicit description of price and billing periods.
Nonetheless, we were open for discussion. And we have tried to contact you to communicate regarding the refund. We respect your decision not to share your contact details which is rather unfortunate since we can not help you with such conditions.
We still have hope that you will give us another chance and contact us at support@pdfmaster.com
Awful company
Awful company, charged for 5 months for a membership I DO NOT have. I have the emails from this company to say they have no memberships with my bank details but continue to keep charging me.
DO NOT use this company
May 1, 2024
Unprompted review
Reply from PDF Master
Dear Caitlyn,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
Thanks to that, our Customer Support Team had the possibility to reaffirm our commitment to honesty. Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfguru.com
We're always happy to help!
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