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PDSA Reviews 3,199

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My wee miniature shit zhu was very ill…

My wee miniature shit zhu was very ill she hadn't eaten or drank water in two days and was limping really badly and the vet in the PDSA on the Antrim road was so helpful and reassuring and was able to tell me that my wee dog had hurt her shoulder badly and was in extreme pain and was given morphine and liquid paracetamol I can't thank the vet or staff enough for making me feel so at ease

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Pauline

Thank you for your feedback, its much appreciated. I wish your pet well and a speedy recovery and I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

AMAZING!!

Theyre amazing with my Chug. They never pressure to any contributions. The also understand if you cant pay there and then. But I do hope if you can atleast provide some money even £5/£10 is better than nothing
They do their absolute best! And are really helpful in explaining what will happen. The treatments. They gave my chug iv. Bloods. Fluids. Pain meds and we did £30 all together as we had just paid all our bills. They was still greatful no pressure. There's abit of wait sometimes but with a charity vets. Even if theyre busy and they feel you need to go down they'll even offer you same day appointments.

May 6, 2026
Unprompted review
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Reply from PDSA

Hi Kiowa

Thank you for your feedback. I am happy to hear we have been able to help you and your pet and I wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

The pdsa staff are extremely professional

The pdsa staff are extremely professional in all that they do. They are kind caring and considerate there is nothing they won't do to make you or your pet feel at ease. If I could give them 100 out of 100 stars I would.

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Peter

Thank you for your great feedback and kind words. Its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Would highly recommend PDSA
The staff at PDSA in Cardiff are amazing.
The service we received was excellent.
Extremely grateful for PDSA

May 5, 2026
Unprompted review
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Reply from PDSA

Hi Kelly,
Thank you for your lovely review. I have made sure to let Cardiff know of your review and kind words!
Jade @ PDSA

Rated 5 out of 5 stars

my dog was in a poor state

my dog was in a poor state he has arthritis and is 12 years old from being a bright and healthy dog he just deteriorated and started having a nose bleed I called The PDSA and was given an emergency appointment witch I attended the dog was examined and treated and given medication there and then and a repeat appointment the service provided was excellent

May 6, 2026
Unprompted review
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Reply from PDSA

Hi Fred,
Thank you for your 5 star review, I am so glad we could be of service. Please give your little one a love from me.
Jade @ PDSA

Rated 5 out of 5 stars

Excellent service

Excellent service and great professional staff very caring to my pet and treatment was excellent highly recommended

May 6, 2026
Unprompted review
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Reply from PDSA

Hi,
Thank you for your wonderful review! Your kind words are much appreciated.
Jade @ PDSA

Rated 1 out of 5 stars

Very disappointing experience from the…

Very disappointing experience from the reception staff to the veterinary care.

My pet was left at the clinic all day, and in the end no surgery was performed. She was left sitting in her own poo and was not even given water or taken out for a toilet break. When they called me to collect her because they could not proceed with the surgery due to an emergency — which I completely understand can happen — the attitude and lack of compassion were disgraceful.

To make matters worse, the vet did not even know my pet’s gender.

Overall, the management, communication, and level of care shown to both pets and customers were extremely poor. This hospital urgently needs an investigation into how the management and staff are running and caring for animals entrusted to them.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Caring service.

The pdsa is caring for animals big & small they go out there way to help you with your pet at all times

May 6, 2026
Unprompted review
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Reply from PDSA

Hi Janice,
Thank you for your lovely review, it is very much appreciated.
Jade @ PDSA

Rated 5 out of 5 stars

PDSA kind and caring

PDSA to me seem to care more about your pets welfare and less about how much money they make from you. Going to a high street vet costs you more for a consultation and treatment. PDSA is a charitable organisation and should be helped more for pets that mean a lot to owners

May 6, 2026
Unprompted review
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Reply from PDSA

Hi Sandy,
Thank you for your lovely review, it is much appreciated!
Jade @ PDSA

Rated 5 out of 5 stars

The service I received from PDSA…

The service I received from PDSA regarding my pet was 💯and the staff were excellent I recommend PDSA to anyone who qualifies for the services

May 6, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Marty,
Thank you for your wonderful review, we really appreciate it.
Jade @ PDSA

Rated 5 out of 5 stars

This charity is amazing!

This charity is amazing!

Twice now, they have been of great help, saving my pet’s life on one occasion.

PDSA provide quality veterinary care, with exceptional professionalism and empathy, for incredible value (or even for free!) for those in society who find themselves at a disadvantage.

It is difficult to overstate how important this is.

Veterinary care is an industry where there are sadly many commercial interests nowadays, more focused on profit than quality care, who suggest unnecessary procedures and charge eye-watering prices.

Meanwhile, many people who find themselves disabled struggle a great deal with the inadequate support provided by the government.

They find themselves isolated and lonely, and gain a great deal of comfort and reassurance from the constant presence of their pets.

Losing them would be devastating - and for many, when trying to live off £380 a month, taking on thousands of pounds in debt to pay for veterinary care is simply not an option.

For those in this situation, this charity is one of the few options available, and for me, they have come through every time, on the telephone, or in person.

If you have the resources and you’re a person who cares for animals and believes in the benefits they can have for their owners, I’d strongly suggest that you consider supporting this charity!

A big thank you to everyone at PDSA for all the help ❤️

May 6, 2026
Unprompted review
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Reply from PDSA

Hi Sam,
Thank you for your amazing review, your kind words are much appreciated!
Jade @ PDSA

Rated 5 out of 5 stars

Very helpful and polite and…

Very helpful and polite and understanding they do a great job looking after Gimili ❤️

May 6, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Susan,
Thank you for your lovely review, your words are so kind.
Please give Gimili a love from me!
Jade @ PDSA

Rated 5 out of 5 stars

Excellent service

I can't recommend them enough when my dog suffered a fit they diagnosed him straight away and are continuing his care,we are so lucky to have this service thankyou all so much ❤️

May 6, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Mo,
Thank you for your kind review, I am glad we could be of service.
Please give your little one a love from me!
Jade @ PDSA

Rated 5 out of 5 stars

PDSA saved my pet with their swift action

PDSA saved my pet with their swift treatment of a life threatening event with my dog.
They were very helpful, kind,considerate towards my pet and myself. All the care and treatment needed was given. She made a full recovery.
I am very grateful that this service is available.

December 21, 2025
Unprompted review
PDSA logo

Reply from PDSA

Hi,
Thank you for your wonderful review, I am glad we could be of service.
Please give your little one a love from me!
Jade @ PDSA

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