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PDSA Reviews 3,199

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They have always been extremely helpful…

They have always been extremely helpful and do genuinely care about animals. I am very lucky to be able to use the pdsa, I don't know what I would of done without there help

May 11, 2026
Unprompted review
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Reply from PDSA

Hi there
Thank you for the great feedback, it means a lot to us.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

All the staff are great and do the best…

All the staff are great and do the best for my pets I have had there, they do they're very best and should get a medal from what they do because other vets are so expensive which is ridiculous but pdsa are fantastic 😀

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Stacey

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

The staff where great

The staff where great took time to explain everything to me where polite and helpful didn't wait long for my appointment and didn't wait long to be seen overall great service from Glasgow shamrock street thanks

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Caroline

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Altogether amazing!

The staff have unfailingly kind, friendly and compassionate attitudes, and unwavering patience, for both myself and my pet (both of us nervous wrecks!) God bless them, I'd be so lost without them.

May 7, 2026
Unprompted review
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Reply from PDSA

Hi Jaqueline

Thank you for your great feedback, its much appreciated. I am happy to hear we have been able to support you and your pet and wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA Bradford.…

The Bradford PDSA is very easy to find satanav takes you straight there. Plenty of parking spaces. Very clean inside and outside the staff are very polite and understanding.

May 6, 2026
Unprompted review
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Reply from PDSA

Hi

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

I find the staff and vets at the…Bow PDSa

I find the staff and vets at the practice to be friendly and professional. I do pay for my pet’s treatment, it is manageable compared to fees paid in private practice. Both my pets are rescue animals and are greatly important to my wellbeing. The PDSA makes it possible for those of us on a limited income to benefit from their companionship.

May 7, 2026
Unprompted review
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Reply from PDSA

Hi Marcus

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

My pets are always safe in their hands

My pets are always safe in their hands, great service, great staff, great place if you're on low income. I would recommend them! Thank you Bow E3 PDSA. Xx

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Dee

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Very friendly and caring towards my…

Very friendly and caring towards my dog,
Lovely clean place, reception staff are lovely too

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Mandy

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

The Coventry practice was very helpful…

The Coventry practice was very helpful and considerate and got my dog in the practice very quickly and she was treated promptly and very accurately, I was relieved to know my girl would get better soon

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Charles

Thank you for your great feedback, its much appreciated. I am sorry to hear your pet has been unwell and wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA - The loveable, friendly charity for animals and humans!

PDSA is run by truly caring, committed staff that are both friendly and professional. It does an amazing job as a pet charity of caring for animals whose owners are on low income, elderly or disabled at a time when vet fees can be astronomical and in return, only suggests a £25 donation towards costs. I do not believe it would be affordable to keep my pets without their assistance

May 7, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Cristina

Thank you for your great feedback, its much appreciated. I am happy to hear we were able to support you and your poorly pet.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Top class service

The speed in which I was informed of my appointment. Very well looked after at the hospital and informed of what was wrong and what to do. Could not have wished for a better service from them. Thank you very much.

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Gordon

Thank you for your great feedback, its much appreciated and I am happy we were able to help you and your poorly pet. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Appointment for the PDSA Vet

Was able to book an appointment easily
Wasn’t waiting for long and Vet was very helpful explaining what she thought was wrong with Georgia and why she was giving me drugs for her.

May 7, 2026
Unprompted review
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Reply from PDSA

Hi Joan

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

I am very happy with the services I…

I am very happy with the services I couldn’t believe I found the PDSA !! I was very sad not having conditions to pay for my dogs treatments. The family was sad but with the help of the charity PDSA, we were able to bring the dog home and stay with her again. We recommend everybody who is in a situation like we were should go to PDSA. I strongly recommend it !!

April 30, 2026
Unprompted review
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Reply from PDSA

Hi Engracia

Thank you for your great feedback, its much appreciated. I am happy to hear we were able to support you and your pet when needed. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

pdsa is absolutely brilliant

pdsa is absolutely brilliant. they are helping my dog . the vets , nurses and receptionists are all fabulous. the staff are very caring and supportive. great place ,pdsa .

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Susan

Thank you for your great feedback and kind words, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

My little one is not the easiest to…

My little one is not the easiest to deal with he's terrified of the vets he's a rescue cavalier so not sure what he's been through. The staff are always very helpful he gets 100% for cuteness. But he's a wee monkey getting anything done. So thank you PDSA I'm always so greatfulll

May 7, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Margaret

Thank you for your great feedback, its much appreciated. I am happy to hear we were able to support your pet and make them feel at ease. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

I was offered an appointment…

I was offered an appointment immediately for my poorly pet . We were treated with respect and kindness and we found all the staff to be professional and compassionate
Thank you PDSA

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Lisa

Thank you for your great feedback, it's much appreciated. I am happy to hear we were able to support you and your poorly pet.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Staff at the PDSA toll cross are…

Staff at the PDSA toll cross are amazing. So friendly and professional. Although we waited quite a lengthy time - this is understandable as dogs crossing the rainbow bridge should be prioritised due to anxious owners and poorly dogs. So although I didn’t mind the wait, I hope others don’t either. Vet was brilliant with my dog, she took her time to assess him and made sure he was fit and healthy in every other aspect! I highly recommend PDSA. They care so much about the animals that they attend too!

May 7, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Kelli

Thank you for your lovely feedback and kind words, its much appreciated. I am happy to hear we have been able to help your poorly pet and wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

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