Peabody New Homes Reviews 

The experience of purchasing a shared ownership flat is overall great with Peabody, thanks to the effective communication of their staff, Deken and Ifrah. They always reply to emails very fast and have been patient and clear when asking to clarify some issues.

I worked with Alexander and Deken while buying my home and they were very helpful throughout the process. There were some delays caused by some unforeseen circumstances and even though it wasn't caused by their side, they helped me solve them and made things go faster. Very pleased to have worked with them so far.

Peabody offers excellent and modern housing especially for first time buyers through shared ownership. They have very accommodating, approachable and genuine people. Big thanks to them especially to Alexander Sealey, Peabody Sales Executive of West Ham Village and also to Deken Saunders, Sales Progression Specialist Peabody. Thanks guys!!

Share ownership purchase was done so quickly, took exactly 8 weeks. Special thanks to Tracey and Becky ( my 2 angels ) they were so helpful and always reachable during this stressful period. They are working with Censeo as mortgage broker, therefore mortgage offer part is done so quickly. Until now I give 5 star to Peabody, hopefully their after purchase service will be the same.

Smooth experience which took under 2 months and Rosie from the sales team was wonderful - accommodating and always quick to answer. Thank you!

I called for information about shared owenrship in West Ham city the advisor Abraham was very helpful he provide me with all the necesary information that I needed

I have lived in my property for 11 years and the past few years Peabody have taken charge. Since the end of last year I have been trying to sell the property, however I was never given the updated lease when my ex husband left the home, of which I need to start the selling process. Over the past 3 months I have spoken to numerous people at Peabody who have given completely different answers from the solicitor should of given it to me or yes we can send it but you have to pay, to simply telling me they have opened a case and then closed it with nothing being done.
Today I spoke with Lisa Faircloth, she went above and beyond to try and get to the bottom of this for me. She re-opened the case and made extensive notes of which have gone back to the "helpful" woman who closed it without actually doing anything. I feel awful for people like Lisa who go out of their way to help customers, but due to the fact she is working amongst some of the worst customer care teams I've ever had the mis pleasure of dealing with has to deal with the brunt of upset and angry customers of Peabody. Lisa thank you again.

I recently had a telephone conversation with Ibrahim from Peabody Sales and I was very impressed with the level of service provided.
Ibrahim was professional, knowledgeable and took the time to clearly explain the available properties and options without any pressure. He was patient in answering my questions and made the whole process feel straightforward and well managed.
What stood out most was his willingness to listen and understand my situation, which made the conversation both productive and reassuring.
Overall, a very positive experience and a great example of customer service done properly.
Thank you again Ibrahim.

I would like to express my sincere appreciation for the outstanding support provided by Richard Taylor throughout the process of reserving my first home at Lombard Square. As a first-time buyer, I had many questions and uncertainties, and Richard was exceptionally patient, knowledgeable, and resourceful at every stage.
He supported me with all my queries, explained each step clearly, and was always approachable and reassuring. His professional conduct, balanced advice, and calm manner made the entire process feel manageable and well guided. Although I interacted with other organisations during my property search, I can confidently say that Richard stood out for his professionalism, clarity, and genuine willingness to help.
Richard’s support made a significant difference to my experience, and I am truly grateful for the care and expertise he demonstrated. He is an absolute credit to Peabody.

Our experience with the scaling process was overall positive, although it did become stressful at times due to unexpected delays. Throughout the entire journey, Ilona stood out for her professionalism, clarity, and reliability. She consistently provided all relevant information well in advance, helping us stay prepared even when timelines shifted.

There were moments when the only thing we could confidently rely on was the information Ilona shared. Her responsiveness, transparency, and calm reassurance made a significant difference, especially during the more challenging stages. She always addressed our concerns promptly and made sure we understood what to expect next, which helped us feel that everything would ultimately be alright.

We truly appreciate Ilona’s dedication and support. Her approach turned a potentially overwhelming process into a manageable and ultimately positive experience.

We were so happy to meet Tasnia Jannath at KEWB and she was absolutely fantastic. She made sure we understood all the details of the development and the units we were interested in, taking the time to ensure our decision was tailored to our needs. Also really funny and easy to talk to, which is very important for us.

She wasn’t simply there to sell something, but to guide us through the process and help us find what would work best for us! We were really pleased with the experience, and it truly sets an example of what professional service should look like.

My experience so far has been very positive, Rosie from the sales progression team has been very prompt in getting my sale progressed and purchase completed swiftly ahead of a tight deadline. I was also given a welcoming, informative introductory viewing by Emerson who has provided helpful details along the way.

Share ownership purchase was done very smoothly and actually fast, in less than 2 months.
Tracey, from the sales team, was brilliant and she helps throughout the whole process not just the selling part.
I hope Peabody continues being responsive like that also after completion!

Josh Taylor was fantastic! Really helpful and friendly! Making the process very smooth

Joshua was extremely helpful throughout my shared ownership journey with Peabody. He set out a clear timeline, communicated updates when promised, and made the whole process feel straightforward and well-organised. I’m very happy with the support I received and I recommend it

Particular shout out to Rosie and Darran who were professional and very helpful for the whole process.

Ibrahim was very accomodating and made the whole process of house-searching easier.

In one phone call he was able to book me in for 2 properties that I was interested in as well as giving general information about the next steps.

I would like to say a big thank you to the Peabody New Homes sales team, especially Rosie, Ilona and Tasnia. They have been consistently helpful, supportive, and responsive throughout our shared ownership purchase.
From the early stages through to completion, they took the time to explain each step clearly and helped us understand the process, which made a real difference. Shared ownership can be a complex journey, and there were some delays along the way, but I understand this can happen due to the nature of the process and the different parties involved.
What I really appreciated was how kindly they communicated updates, kept us informed, and supported us through the whole journey. Thank you again for all your help.

I am being discriminated against as I have complained thus I’ve also become the target of victimisation by Peabody.
They after years favour an upper customer who has placed laminated floor down in full view of a housing manager.
The camera proves this.
After an ASBO and video footage showing drug dealing the upper customer is still favoured and allowed to keep the wood floors.

Wooden floors in an upper dwelling are not allowed by contract for a reason.
The upper customer is allowed to have different rights from anyone else in a Peabody contract unfortunately showing Peabody to be ‘discriminatory ‘ and scared to confront the Tenant who illegally obtained the unit by making false claims in her contract of Peabody lease.
One rule for one and not for all = Discrimination.
I cannot enjoy my property as I have not been able to sleep for THREE YEARS.
It’s simple apply your tenancy clauses to all your tenants.
Favouring one tenant over another is very expensive in a court of law.

Shoks was amazing and very helpful-able to answer all my questions and I was able to learn more about the SO buying process