Peabody New Homes Reviews 

Lily Day has been amazingly helpful with the whole sales process so far. Answering many questions and helping me try to achieve my goals. I’m still in the process but everything has been made easier because of her.

We are looking to buy a Shared Ownership flat for a long time!
Lily was so kind and super helpful in the last few weeks!
Always there when we needed!
Also another staff were very helpful on the phone too.

Ibrahim was amazing and supportive!!

We met very good Sales Executive, Joshua, he was responsible, and helped us speed up the home-buying process.

If you want to witness the slow, painful erosion of trust in housing providers – Peabody is a masterclass.

From broken gates left unrepaired for months, to ignored emails and Kafkaesque processes, they have managed to turn simple repairs into epic sagas. Promises are made, and then quickly forgotten. Timelines stretch endlessly. Accountability is something that always seems to fall just outside of their remit.

It is not just inefficiency – it is indifference. When safety concerns are raised, or when residents spend hours chasing what should be basic service, the silence from Peabody is louder than any official statement.

The irony? They still find time to post inspirational slogans on social media – while residents are dealing with broken infrastructure, unexplained service charges, and chronic mismanagement.

Living in a Peabody property means learning the art of the complaint, perfecting your Housing Ombudsman references, and adjusting your expectations so low they no longer register.

There are good people working there, no doubt. But the system is broken – and Peabody seems unable, or unwilling, to fix it.

One star – only because zero is not an option.

We love Richard. This review is just for Richard, as we've all heard and read the stories and reviews about Peabody themselves in the years to come.
Polite and charismatic, Richard made us feel like we were an important part of the process whilst clearly communicating the rules and boundaries as well.

Peabody masters not responding to emails and when complaints are done they decide that it is not a complaint!
So if you haven't got a degree in law, the best thing for your mental and physical wellbeing is to stay well away from Peabody!
I sent a complaint on July 3rd regarding a response that was promise to me in May and Peabody and I am still waiting.

During the process of buying the property, communication was decent and they seemed on top of things. However, since I moved in, it's been a completely different story. They no longer reply to emails or calls, they're constantly "out of office," and agents keep getting shifted between departments—making it nearly impossible to get any clear answers or continuity. It feels like they disappeared the moment the sale was complete. Extremely frustrating and unprofessional. I wouldn’t recommend them based on the post-sale experience.

Was a bit difficult to get in touch with sales department after reservation fee was paid. Continuous follow-up was need.

I would like to thank Joshua Taylor at Peabody for his assistance with the process of buying a property at New Mansions Square. He was extremely attentive and always available (even beyond normal working hours) to assist with all my questions on the process. Truly grateful for your help, Josh!

Amber has been professional and encouraging with quick responses to questions/queries throughout the process. Keeping us updated and informed in a timely manner.

The shared ownership show home at The Aviary in Oxford looked amazing, we can’t wait to move in to the home offered to us.

I have just started Share to Buy Journey without any knowledge. After getting some information, Now I have applied some properties with Peabody Oxford . Last weekend We visited site for viewing and I chosen some properties for reservation . I am waiting now, fingers crossed .. We were extremely happy with the service provided by Alison. She contacted with us at starting point and She was very responsive to all our queries and kept us informed at every stage...

Everyone I have come into contact with at Peabody has been very attentive and helpful in giving me all of the information I need and answering my questions.

Thanks to Richard Taylor for organising a trip on site to view my plot while the building is still under construction - I’m sure it wasn’t easy to coordinate but I feel so much more secure about my decisions now I’ve seen my flat and looking forward to moving in even more :)

Alison showed us around a show room and discussed the potential to buy a share of a plot recently, and I can’t recommend her highly enough! From start to finish, the service was exceptional. She was professional, friendly, and went above and beyond to help us find our dream home.

What really stood out was her deep knowledge of the market and their dedication to making sure every step of the process was smooth and stress-free. She is always available to answer any questions and provided honest, valuable advice.

I never felt rushed or pressured—just supported and informed at every stage.

Truly a 5-star experience!

Big shout out to Amber!
I was in contact with her by email and over the phone prior so on the day we met it felt like two friends catching up. It was that easy!
She welcomed us very warmly and with a big smile. I was there with my wife and 2 children and she pulled all stops to make us feel welcomed and relaxed. We were offered chilled drinks and showed around the show home. She was happy to answer all our questions and proactively followed up on any questions she didn't have answers to hand. Everything was just easy!

We had a very positive experience with Alison during our property search. She was incredibly helpful, professional, and compassionate throughout the process. During the viewing, Alison clearly explained all the details about the property and answered all of our questions thoroughly.

After we shared our family circumstances, including a health condition and financial limitations, Alison went above and beyond by approaching management to explore whether we could be considered in our current situation.

Her support made a stressful situation much easier, and we truly appreciated the personal attention. We would highly recommend Peabody, as they clearly take each applicant’s situation into account with care and understanding.

Amber and Alison Welcomed us with a big 'hello' beautiful smile and a warm handshake and they both introduced themselves. Amber offered us chilled canned drinks and showed us around the show home. She took her time to explain everything to us in detail. Although, it was a half hour slot ,we were not rushed at all, she willingly answered questions, explained the whole process systematically and even asked if we had more questions to ask.
Ultimately, we felt very relaxed , comfortable and had some souvenirs to take away with us.

I had a viewing booked to see then new builds in Oxford from the minute I arrived at the show home I was met by a member of staff from Peabody with a nice welcoming smile and they greeted me asked my name they was very polite and friendly I was offered a drink well I waited for 2 minutes for the person I was meant to meet and from there it was suck a great experience they answered all my questions they knew their stuff about the homes suck a great experience would recommend them

I’m in the process of buying my first home, and the experience so far has been pleasant.
What is striking is the personal touch in dealing and professionalism shown by the sales contact, Amber. I’ve noticed that she takes the time to understand the unique circumstance of the client, treat them with respect, and respond to queries with a customer-first approach. She’s been brilliant with keeping me upto speed with the property developments and help me plan ahead. Her interaction has positively influenced my perception of Peabody.

I recently had the opportunity to view a Peabody property and overall, my experience was quite positive. The viewing was well-organized and punctual, which gave a good first impression of the professionalism of the team. The property was presented clean and tidy, allowing me to properly visualize how it would feel to live there.

What stood out most was the helpfulness and friendly attitude of the property executive. They answered my questions clearly and honestly, without pressure or overselling, which made me feel respected and more confident in the process. The information provided about the application and reservation process was also straightforward.

One thing I particularly appreciated was the transparency—Peabody seems to put effort into making affordable housing accessible and explaining the eligibility clearly, which many housing associations can struggle with.

A small area for improvement might be more clarity on what is expected after the viewing, especially when there are fees involved like reservation payments. It would be helpful to receive a follow-up summary or checklist by email to confirm next steps.

Overall, I found the viewing experience reassuring and would recommend Peabody to others looking for shared ownership or affordable housing options.