Peabody New Homes Reviews 

We had an excellent experience working with Tracey during the purchase of our new flat in Oval Village. From the very beginning, she was professional, knowledgeable and incredibly supportive. She took the time to really understand our needs and guided us through every step of the process with patience and clarity.

What stood out most was Tracey’s genuine care and attention to detail – she was always available to answer our questions, kept us updated throughout and made what could have been a stressful process feel smooth and straightforward. Her friendly and approachable manner made us feel completely at ease and her expertise gave us full confidence in our decision.

Thanks to Tracey, buying our new home was a truly positive experience. We couldn’t recommend her more highly to anyone looking to buy in Oval Village.

Joshua was very helpful throughout the process and always available when I needed answers.

Do not buy a house through this company, because when you come to sell you will regret it.

Dealing with Peabody has been one of the most frustrating experiences we’ve ever had. Every department takes five working days to reply - it’s their SLA — and if you get passed around (which is almost guaranteed), prepare for months of delays. It’s like a paper-shuffling office stuck in the 1980s.

Selling our shared ownership home has been a nightmare. Estate agents quoted around £3,500 for a full-service sale — professional photos, marketing, viewings, and negotiation all included. Peabody? Well over £8,000 plus additional fees — and you still end up doing most of the work yourself. Their charges for us looked like this:
• Just shy of £8,000 assignment fee (1% of the full market value + VAT), with the admin fee below deducted “as a courtesy”
• £350 admin fee (non-refundable)
• A minimum £240 valuation (which you must arrange)
• £450+ in Peabody’s legal fees, plus your own solicitor costs
• Around £210 for the leasehold pack

So you’re paying thousands more than you would through an independent estate agent, but you’re expected to supply your own professional photos, write the sales copy, host viewings, and pay for the valuation survey. When we asked how they justify charging more to do less, the only answer offered was: “It’s in your contract.”

The real problem isn’t the contract — it’s systemic incompetence. Poor communication, disorganisation, and untrained staff create delays at every stage. Even with our MP’s intervention, Peabody failed to respond meaningfully.

It took more than seven months after receiving an offer for our sale to painfully move forward. That £8,000 certainly doesn’t buy speed. Every department falls back on its “five working day response time,” which in reality just means endless waiting while nothing happens.

It’s telling that Trustpilot is full of five-star reviews from buyers (the easy bit for Peabody) and one-star reviews from sellers (the part they consistently fail at). That should be a warning sign to anyone.

For a housing association that presents itself as a charity supporting access to housing, the experience has been disheartening. If you’re thinking of buying through Peabody, think carefully — because when it comes to selling, you’ll be overcharged, under-supported, and left to do their job for them.

They may call themselves a charity, but they operate like a failing corporation. Avoid them at all costs.

Ibrahim was friendly, knowledgeable and very helpful

Swift and quick resolutions when speaking to the team

Very pleasant. Great attitude
Very attentive. Gave me a clear
Understanding for what I was looking for.

We would like to thank Richard who has been so very kind, attentive and extremely helpful. Our circumstances have not allowed us to progress further than reservation, but throughout that process he could not be more supportive.
Thanks to him, we have had a completely different experience compared to other housing associations we have applied at, where we were brushed aside as soon they learnt we were not in the position to start buying straightaway, which seems to contradict the very principle of shared ownership intended to support local families.
Hopefully we will be able to progress in the near future and find our dream home.

Shokatali (shoks)Was extremely helpful and went the extra mile to help me. Very pleased with his service.

Joshua has been amazing🤩 from the beginning, all the time I was dealing with him, he has been very professional and understands my needs.
Well done 👏

Joshua Taylor was the right combination of professionalism and personalism! His communication skills are excellent with right pace and placement of the required details in the right moment with clear, concise yet personable pitch.

⭐️⭐️⭐️⭐️⭐️

I recently secured a reservation at Chelsea Botanica and had the pleasure of working with Joshua Taylor. From the very first conversation, the process felt smooth, professional, and reassuring.

Joshua took the time to explain every step clearly and made sure I felt supported throughout. The communication has been excellent . I always knew what to expect next, and he provided useful contacts for Censeo, a sales progressor, and solicitors to help keep things moving forward.

What stood out most was the personal touch. Joshua’s professionalism, patience, and genuine enthusiasm made what could have been a stressful process into a really positive experience. I’m very grateful for his guidance and would highly recommend both him and the team to anyone considering a purchase here.

Shoks went above and beyond with helping me sort out an application whilst I was having some technical issues

Had a very positive experience with the Peabody team. Shoks was so helpful on the phone and knowledgeable. He gave me time to ask lots of questions - great customer service from him!

I had a very please and helpful call with Ellie, she’s couldn’t have done anymore to help. So thank you

I can’t say enough good things about Tracey at Peabody! From start to finish, she made the entire process of buying my home smooth and stress-free. Even when delays occurred that were completely out of her control, Tracey kept me updated every step of the way and went above and beyond to ensure everything stayed on track. Her professionalism, clear communication, and genuine care for her clients made all the difference. I’m so grateful for her support and highly recommend her to anyone looking to buy a home – she truly makes it easy!

Despite long delays with the Oval village development that was largely outside Peabody's control; the sales team (Tracey & Lawrence) has been helpful, transparent, and prompt with their communication. Tracey has been particularly kind (e.g. getting to know me personally), responsive with email and phone calls, and accommodating to my various needs and requests (e.g. taking measurements prior to completion, viewing requests). The Oval development is located in a great location and has a high quality finish - overall very pleased with this purchase.

I had a phone call with Shokatali, who was extremely polite informative pleasant. He reassured me that if I needed any assistance in completing my application his colleague would be able to assist.

For me and my girlfriend, it was the first time we approached the idea of buying our first home and although we did not manage to complete the purchase, the experience was unbelievable. Tracey helped us so much, made us feel really important with professionalism and helpfulness. Thank you so much and highly recommended!

I had the pleasure of speaking to Shoks today.
He was a great help after I had been given the incorrect information before.
Shoks was very professional and rectified the previous mistake by a colleague.

Ibrahim A went above and beyond to help me with my query. Very professional and great customer service.