WARNING: Extremely unprofessional business, refund taking months
I placed an order with Peachy Boots on June 23rd. On August 5th, customer support explicitly confirmed that my refund was approved. As of September 1st, I have still not received my money.
Each time I reached out for an update, I was given shifting timelines—being told to wait "2 more days" or "5 more days." When the customer service finally responded me, they apologized and told me that they forgot about the return due to health reasons.
Withholding an approved refund for weeks because the customer service ‘forgot’ it is very unprofessional and unacceptable. Only when I initiated a formal dispute through PayPal, I was taken seriously and they finally paid me back.
Reply from Peachyboots
We are truly sorry. Your refund took far too long, and the repeatedly changing timelines made an already frustrating situation worse. Once the refund had been approved, you should have received it promptly and without having to follow up several times or initiate a PayPal dispute.
Regardless of the circumstances within our team at the time, this was our responsibility and did not meet the standard of service you were entitled to expect. We have reviewed our internal refund process to help ensure that approved refunds are tracked properly and completed without being overlooked.
We completely understand your criticism and sincerely apologise for the inconvenience and frustration we caused.
The PeachyBoots Team