Ordered for Christmas - after waiting four weeks it still hadn't been dispatched. Asked them to cancel the order and refund. The order was cancelled and refund applied within 24 hours. Managed to... See more
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It has been almost 2 weeks since I placed my order#14688 and it still has not been dispatched. Contacted customer service but received more excuses (high volume of orders, increase in fraudulent acti... See more
ordered in the 27th Nov says dispatches in 2 to 3 days, still not got it, emailed in and they came back with every excuse under the sun as to why it has not been sent, it's unacceptable. Don't say y... See more
I ordered perfume on 6 November 2024 for a birthday in line with their policies for delivery. Today is the 17 November and I have received nothing. I keep getting the same automatic reply about th... See more
Company replied
Company details
Written by the company
Quality and authenticity are our utmost priorities. We collaborate directly with trusted manufacturers and authorised distributors to source our perfumes, guaranteeing that every bottle you receive from us is genuine. We take pride in providing you with an authentic and enchanting fragrance experience that captivates your senses and leaves a lasting impression. Our aim is to offer you your favourite brands, at great prices!
Contact info
Unit 35520, Courier Point, 13 Freeland Park, Wareham Road, BH16 6FH, Dorset, United Kingdom
- 07721 759577
- contact@peacock-bazaar.co.uk
- peacock-bazaar.co.uk
2.4
Poor
402 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got a great deal on a 200ml bottle of…
Got a great deal on a 200ml bottle of mont blanc, best price around 👌...
September 23, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you so much for your wonderful review 🥰 Happy Spraying 🦚
First time I ordered on this site
First time I ordered on this site. Was not too sure . As long as you allow 2 weeks for delivery or just over. All good , did email them and they send standard reply back to me. I would use them again as they are much cheaper. What's not to like .
November 13, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you so much for your kind words! 😍 Must say, you have an amazing fragrance taste 😉 we hope that you'll be peacocking with us again in the future! Happy Spraying! 🦚
Placed an order on the 6th of November
Placed an order on the 6th of November, no update on delivery date has been communicated to me.
Confidence in you guys is zero at the moment !
November 6, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
Unfortunately, order processing can take 5-7 clear working days, as stated in the order fulfillment policy on our website. Once the parcel has left our warehouse, Royal Mail has 48 hours to deliver it to you. 😉 We apologise for any inconvenience this may have caused!
We hope you’ll be peacocking with us again in the future! 🦚
No goods yet money taken from account 8 days ago
placed order and money taken from account but no goods eight days later.
Could learn a lot from Amazon24 hour turnaround not eight days.
My order number #12119 please send!
Despite the same answer given to all unhappy customers I am not satisfied and would not recommend this company.
Still not received goods and think it’s time for a refund.
November 3, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
Unfortunately, order processing can take 5-7 clear working days, as stated in the order fulfillment policy on our website. Once the parcel has left our warehouse, Royal Mail has 48 hours to deliver it to you. 😉 We apologise for any inconvenience this may have caused!
We hope you’ll be peacocking with us again in the future! 🦚
I ordered on the 1st and it is the 12th…
I ordered on the 1st and it is the 12th now and they haven’t even shipped the order yet. I emailed them previously and they claim weekends don’t count so fair enough. Now It has been past the 7 day dispatch period NOT INCLUDING the past two weekends. I really wouldn’t order again, I don’t even think the order is going to come at all.
November 12, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
We apologise for any inconvenience caused by delays or lack of communication regarding your order. It appears we’ve been experiencing a technical issue with our email system. We are actively working to resolve this.
Unfortunately, we can't find any order details associated with the review. Could you please provide us with your order number so we can track it for you?
Please contact us directly at contact@peacock-bazaar.co.uk for an immediate assistance with your order.
We hope you'll be peacocking with us again in the future! 🦚
i am still waiting and inspite of some…
i am still waiting and inspite of some flannel i have still not received any comms via email,just on trust pilot.
November 3, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
We apologise for any inconvenience caused by delays or lack of communication regarding your order. It appears we’ve been experiencing a technical issue with our email system. We are actively working to resolve this.
Please contact us directly at contact@peacock-bazaar.co.uk for an immediate assistance with your order.
We hope you'll be peacocking with us again in the future! 🦚
Absolutel scam do not order from…
Absolutel scam do not order from here,when you order from here they give free 2-4 working day delivery,then I left a review asking where my order was and they replied saying they can see my order was placed on 1st november and to wait 5-7 days..once it’s been 7 days they change their reply to your review saying they can’t find your order! Basically it will never come as they ‘can’t find it’ and they get out of it by saying their email isn’t working and their phone number doesn’t ring either.
Absolute disgrace never buy from this company
Order number 11981
No point emailing because you don’t reply!
November 1, 2024
Unprompted review
Reply from Peacock Bazaar
We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.
Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk
We hope you'll be peacocking with us again in the future!
EDIT:
We would like to apologise again for your experience. However, we have never had a contact telephone number, and there isn’t one listed on our website. Regarding your order, thank you for providing the order number. We've looked into it and it seems your order was dispatched on the 13th of November. Your Royal Mail tracking number for your parcel is OF496606912GB.
We hope that you enjoy your fragrance.🦚
Placed my order on the 1st currently…
Placed my order on the 1st currently the 11th not received an email of confirmation every time i email them i have the exact same response from them it is ridiculous, i think this website is a scam they keep sending me the same responses back it is so weird i just want my order in time for a birthday. Order number - 11969
November 1, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us and for enquiring about your order 🦚
We're sorry to hear about your experience and that you believe you've been scammed. In regards to your order, we had a look into your order and we can see that you placed your order on the 1st of November. It can take some time for you to receive the email notifying you of the dispatch, and order processing can take 5-7 clear working days as stated in the order fulfillment policy on our website! Once the parcel has left our warehouse, Royal Mail have 48 hours to deliver the parcel to you.
Thank you for your understanding & trust 🦚
Peacock bazar ,, scammers…
Ordered aftershave paid money taken out my bank just rude I have emailed on numerous occasions , no response think this company is a scam , avid ordering if you want goods , 12247 is my Oder number just received reply it’s unfortunate that I have to result in negative comments to get a reply
November 5, 2024
Unprompted review
Reply from Peacock Bazaar
We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.
Unfortunately, we have been unable to locate your information in our customer base. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase?
We hope you'll be peacocking with us again in the future! 🦚
Great value item although delivery was…
Great value item although delivery was a little slow.
October 31, 2024
Reply from Peacock Bazaar
Thank you so much for your wonderful review 🥰 Happy Spraying 🦚
Price
Price, good packaging, would have been better if a couple of nice samples were put in .
October 31, 2024
Reply from Peacock Bazaar
Thank you for your review 😍 we hope that you will be peacocking with us in the future 👯♀️ Happy Spraying!
I ordered perfume on the 28th October…
I ordered perfume on the 28th October but have had no response to say if it is on its way or not can you please let me know if it is on its way thanks my order number is 11677
October 28, 2024
Unprompted review
Reply from Peacock Bazaar
Hello,
Thank you for peacocking with us! 😍 🦚
In regard to your order, fret not! This was dispatched on 8th of November 2024.
We hope that you enjoy your fragrance and that you will be peacocking with us again in
the future! 🦚
Happy Spraying,
The Peacock Bazaar Team
I made an order for perfume on 30th of…
I made an order for perfume on 30th of October there has been no updates of despatch I tried to email them twice with no reply and I messaged the Facebook page no other way of contacting them or finding out the status of my order
November 7, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
Unfortunately, order processing can take 5-7 clear working days, as stated in the order fulfillment policy on our website. Once the parcel has left our warehouse, Royal Mail has 48 hours to deliver it to you. 😉 We apologise for any inconvenience this may have caused!
We hope you’ll be peacocking with us again in the future! 🦚
I ordered and paid more than a week ag…
I ordered and paid more than a week ag have tried to contact you regarding delivery of the product and you have not replied … also the contact phone number doesn’t work
Please either send this product or refund it
I have already contacted you directly 3 times with no response at this e Mail address so absolutely no point in trying again … please either send the order of refund order no is 12193
I feel that you are trying to say that this review is fake however it is not. I do have the proof of order. I also have proof of the five emails that you have not answered at the contact that you stated below. I’ve stated in the last email to you, just refund this on my next call. Will be going to trading standards as this is obviously a scam.
As you don’t bother to reply to any e mails I replied t accepting the refund and that you had until Friday to do so
Quite wrong I have to use Trust pilot to get a response from you !!!!!!
For anyone thinking of buying from this Company, think again, even if you pay a little more
November 7, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us and enquiring about your order! 🦚
We had a look into your order and we can see that you places your order on the 4th of November. It can take some time for you to receive the email notifying you of the dispatch, and order processing can take 5-7 clear working days as stated in the order fulfillment policy on our website! Once the parcel has left our warehouse, Royal Mail have 48 hours to deliver the parcel to you.
We previously offered a full refund in our last communication, as per your request, but have not yet received a response from you. Please let us know if you would like us to proceed with the refund, and we will process it immediately.
We hope that you will be peacocking with us again in the future! 🦚
Perfume
Site says item is fulfilled and I had not received.
They do not reply to emails. Which is most likely causing all the problems.
Eventually got item, so happy now.
October 27, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us 🦚
Without order number details, we cannot confirm whether we have received email communication from yourselves, however we are concerned that you think this is a scam - please contact our legal team on legal@peacock-bazaar.co.uk and provide evidences your accusations of being scammed. They will look into this and contact you. Alternatively, you are welcome to ask your legal representative to contact us on your behalf.
We hope that you will be peacocking with us again in the future!
I purchased an item from peacock bazaar…
I purchased an item from peacock bazaar on 26/10/24.
My money was taken the next day and I didn't receive any email confirmation of my order until 31/10/24.
I sent them an email on receipt of this confirmation asking when the order would be despatched and received a response that I had to wait a standard 5-7 working day clearance due to fraud.
I have waited 7 days and still no order or email contact.
I have sent them an email today 6/11/24 asking where the order is and they have responded ti say that due to an increase in fraudulent activities they are manually checking orders which is increasing delays. Once th order is picked it will be despatched and should arrive 2-3 days later.
This is clearly a scam. They do not say the order has been picked and it will be 2-3 days they say when it is. Which gives these people even more reason to delay sending an item that will never arrive.
This is 100% a scam.
I have sent an email asking for a full refund which is what my bank will expect. I very much doubt the refund will ever arrive as no business could ever operate like this. Especially is today's market when I can order from amazon and receive the item the same day.
Please avoid this compa y at all costs.
Scam, scam scam.
October 26, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us 🦚
We are concerned that you think you have been scammed. If you were promised a refund, then a refund will be processed and returned to your method of payment. As mentioned in communication with yourself, we have indeed had some fraudulent orders placed on our website, which means that we are manually checking orders, prior to them being processed. This is to protect customers, and to ensure that payments have been cleared and that products are not dispatched on fraudulent orders and consequently loose stock to a fraudulent order. This is not a scam. However we are concerned that you think this is a scam - please contact our legal team on legal@peacock-bazaar.co.uk and provide evidences your accusations of being scammed. They will look into this and contact you. Alternatively, you are welcome to ask your legal representative to contact us on your behalf.
We hope that you will be peacocking with us again in the future!
Awful company
Awful company, ordered a bottle of perfume for my Mothers Birthday, After 10 days they still have not posted the item. Unbelievable in 2024 that a business cannot post an item within a couple of days. My advice is to pay a little bit more and know you will receive your item within a few days. Avoid this company at all costs, I have learned my lesson. Just received a pathetic response to my review from Peacock BS, I will not be peacocking with you anytime in the future.
October 27, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us and enquiring about your order! 😍 🦚
We had a look into your order and we can see that you placed your order on 27th of October 2024.
It can take some time for you to receive the email notifying you of the dispatch, and order processing can take 5-7 clear working days as stated in the order fulfillment policy on our website! Once the parcel has left our warehouse, Royal Mail have 48 hours to deliver the parcel to you 😉
We hope that you will be peacocking with us again in the future!
Great service
Great, well priced, fast delivery and great customer services. Happy customer
October 31, 2024
Reply from Peacock Bazaar
Thank you for your review 😍 we hope that you will be peacocking with us in the future 👯♀️ Happy Spraying!
Ordered in October and I still haven’t…
Ordered in October and I still haven’t received communication to say my order has even been sent. I got in touch with the company to ask where my order is and I got a copied and pasted generic response about it being 5-7 working days before orders are posted. It’s been at least 7 working days now and I still haven’t had my order posted or received.
October 21, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
Unfortunately, we can't find any order details associated with the review. Could you please provide us with your order number so we can track it for you?
Please contact us directly at contact@peacock-bazaar.co.uk for immediate assistance with your order.
We hope you'll be peacocking with us again in the future! 🦚
AVOID AT ALL COSTS! DO NOT PURCHASE FROM THIS COMPANY! FRAUDULENT BUSINESS PRACTICE!
I would rate this company with zero stars if possible. They appear to be operating a fraudulent scheme. I have reported them to Action Fraud and recommend others do the same. They will take your money and provide various excuses for not dispatching your order. Like many others who have reviewed this company, I have been misled. I placed an order over a week ago and received no updates after four days. When I reached out, they sent a generic response stating their policy requires a wait of 5 to 7 working days.
I decided to give them the benefit of the doubt and waited until the following week, exceeding their own 5 to 7 “clear” working days policy but still received no email and my order remained unshipped. It seems evident to me that they are running a scam, as I am not alone in this experience. I ultimately had to insist on canceling my order and requesting a refund, which I am still waiting for. I have also reported them to PayPal and Action Fraud. This business operates in a very questionable manner. I strongly advise against ordering from them.
October 29, 2024
Unprompted review
Reply from Peacock Bazaar
Thank you for peacocking with us!
We are not a fraudulent company, our website clearly states that it takes 5-7 clear working days for orders to be fulfilled. This is because we need to give time for payments to clear. We also manually check each and every single order, due to security issues and once orders are dispatched, they are sent using Royal Mail 48h services. As per our policy, you are welcome to cancel your order, and we will issue you a full refund. However, we do not operate fraudulently. If you would like to have a refund for your order and cancel it, please reach out to us.
We hope you'll be peacocking with us again in the future! 🦚
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