Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Mike and Brendan…

Excellent service from Mike and Brendan at Peacock Insurance. We had an unusual request from one of our customers and they helped us out and got the information over to us the same day. Fantastic customer service, helpful, polite and professional, would highly recommend!

November 28, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Even Clarke was great no pressure but…

Even Clarke was great no pressure but tried his best to sort a good caravan insurance

November 30, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan was absolutely brilliant

Evan was absolutely brilliant. He is a credit to your company. I was very satisfied

November 30, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Polite and friendly Insurance broker

Talked with Regan Olley concerning caravan insurance and found him very polite and friendly. Also Peacock's insurance quote which included old for new etc. was very competitive therefore went ahead and purchased a policy to cover my caravan for the following year.

November 30, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

My experience with Evan Clarke was…

My experience with Evan Clarke was first class explaining everything I needed to know sorted me with a discount when above and beyond would recommend Peacock insurance services.

November 29, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

10 Year Warranty Certificate

Asked for a copy of our 10 Year warranaty and was emailed within a few days, many thanks

November 28, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Great experience

I have insured my Caravan today with Evan. He was an absolute pleasure to deal with and incredibly helpful. Would highly recommend.

November 28, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 1 out of 5 stars

I got a quite from peacock Insurance as…

I got a quite from peacock Insurance as you know that they brooker they have found me the rubbish Insurance.
I asked them to Cancel my insurance before my 14 days closing window but still they charged me 280 pounds .they are sweet talker until they got you a quite .it's very difficult to get hold on them if you have any problem with policy they never replay your email and phone call. I wish I could give them 0 star .try to avoid the scammer .🙂🙂

September 30, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to leave feedback.
Peacock Insurance apologises you felt the need to express your dissatisfaction and your comments will receive our immediate attention.
Please do not hesitate to contact us and we will happily look into the matter for you.

Rated 5 out of 5 stars

Excellent customer service

Regan was really helpful and polite even when I was asking for changes to quotes. Nice to be able to speak with a knowledgeable person with a can do attitude. Thank you Regan

November 27, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Cheapest quote

Cheapest quote, quick, easy conversation with Evan and cover started immediately.

November 25, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Regan looked after me gave me very good…

Regan looked after me gave me very good price very please t and explained everything

November 22, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Top Value

In this technological age, navagating any online purchase should be a breeze but it seldom is - but today I experienced first class, seemless service from Evan @ Peacock Insurance - and got the lowest market rate for insurance 'to boot' !
Top value at the lowest price, a rareity indeed.

November 24, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved

Rated 5 out of 5 stars

Was very efficient and dealt with the…

Was very efficient and dealt with the matter straight away. Very polite. Thanks.

November 23, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

IBG - On New Build Flat Roof

Easy to get a quote and quick to respond to any queries. Very competitive and great service. Thank you

November 23, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Damon oconnor

Damon oconnor has basically helped me on the way to making my long time dream come true and for that I cannot thank him enough!

October 26, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kelvin was very knowledgeable…

Kelvin was very knowledgeable in helping me define what was required from my insurance policy. He was always quick to follow up, despite my sometimes slow responses. I will be using Peacock for all of my future insurance needs.

November 1, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

First class

November 20, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Caravan Insurance

Good price and great customer service, Evan was professional helpful and explained everything clearly.

November 20, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Thank you to Regan who persevered and…

Thank you to Regan who persevered and did loads of ground work to find me the best possible options and price to insure our complicated windmill holiday let. He was efficient, patient and super polite and an all round pleasure to deal with

November 17, 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Simple no hassle really pleased with…

Simple no hassle really pleased with service I received from evan

November 17, 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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