Hi, I would like to thank Lyza for her help with my order. I contacted CS because I thought my order was stuck. Lyza explained to me in great detail how your delivery service worked. I thanked her aga... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Edward created such a wonderful experience when I asked if Peak made bowling shoes. He responded within 20 minutes and ensured that my request would be reviewed. The way he responded made me feel... See more
Company replied
I am submitting my review for this product once again. This time, I want to express my gratitude—yet again—to the customer service team for the assistance they provided. On this occasion, I received t... See more
Company replied
I just had a wonderful experience with Helen, one of Peak Footwears Customer Service representatives. Helen was AMAZING! She was helpful, listened to my concern AND suggestion and was very eager to pa... See more
Company replied
Company details
About Peak Footwear
Written by the company
Welcome to Peak Footwear! Discover innovative barefoot shoes designed for ultimate comfort and foot health. Experience the difference today!
Shop Now Learn More About Us Contact Us Special OfferAbout Peak Footwear
At Peak Footwear, we are passionate about delivering high-quality barefoot shoes tailored to meet the needs of older adults and foot pain sufferers. Our mission is to bring relief and renewed confidence to every step you take.
Contact info
1007 N Orange St. 4th Floor, 19801, Wilmington, United States
- info@peak-footwear.com
- peak-footwear.com
4.4
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Before these shoes
Before these shoes, my feet were literally killing me. I’ve had knee replacement surgery on both knees and foot surgery as well. Once I put these shoes on the first time, I have not worn any other shoes since. I own 4 pairs of the barefoot shoes & 1 pair of winter barefoot boots.
May 13, 2026
Unprompted review
Reply from Peak Footwear
Hi Andrea,
Thank you so much for sharing your experience with us. We’re truly honored to hear that our shoes have made such a meaningful difference in your comfort, especially after everything you’ve been through with your knees and feet.
Knowing that you haven’t wanted to wear any other shoes since trying them for the first time means the world to us! And wow — 4 pairs of barefoot shoes plus winter barefoot boots! 😊 Your support and trust in Peak Footwear are deeply appreciated.
Thank you again for your kind words and for being such a valued part of the Peak family. Wishing you continued comfort and happy steps ahead!
Warm regards,
The Peak Footwear Team
I have very low circulation in my legs…
I have very low circulation in my legs to the point they might do bypass surgery. These are by FAR theybest thing I have ever put on my feet. I am going to look for dress and work shoes.
May 19, 2026
Unprompted review
Reply from Peak Footwear
Hi Wes,
Thank you so much for sharing your experience with us. We’re truly grateful for your kind words and honored that our shoes have made such a positive difference for you. Hearing that they’re the best thing you’ve ever put on your feet means so much to our team.
We’re also excited to hear you’re looking into dress and work shoes! Thank you again for your support and trust in Peak Footwear. We wish you continued comfort and many happy steps ahead! 😊
Warm regards,
The Peak Footwear Team
pleased
The ordering process was pretty easy, once ordered, i tracked the order until it arrived. Now I own three pair of peak footwear, and I love them.
May 3, 2026
Unprompted review
Reply from Peak Footwear
Hi Sheila,
Thank you so much for your wonderful feedback! We’re delighted to hear that the ordering process was easy, tracking your order went smoothly, and most of all — that you now own three pairs of Peak Footwear and love them! 😊
Your continued support truly means the world to us. Thank you for being part of the Peak family, and we hope you continue enjoying every comfortable step!
Warm regards,
The Peak Footwear Team
Order PF12493016
Hi, I would like to thank Lyza for her help with my order. I contacted CS because I thought my order was stuck. Lyza explained to me in great detail how your delivery service worked. I thanked her again and she wrote back and gave me additional information and tracking. She’s very polite and professional and I don’t even have my shoes yet.
May 20, 2026
Unprompted review
Reply from Peak Footwear
Hi,
Thank you so much for your kind and thoughtful feedback! We’re delighted to hear that Lyza provided such detailed, helpful, and professional support regarding your order and delivery questions.
We understand how concerning it can feel when an order seems delayed, and we’re so glad Lyza could provide clear explanations, additional tracking details, and continued assistance along the way. We’ll be sure to share your wonderful words with her — they’ll truly mean a lot!
Thank you again for your support and patience. We hope your shoes arrive soon, and we can’t wait for you to enjoy them! 😊
Warm regards,
The Peak Footwear Team
Edward...customer service extraordinaire
Edward created such a wonderful experience when I asked if Peak made bowling shoes. He responded within 20 minutes and ensured that my request would be reviewed.
The way he responded made me feel valued, heard, and respected. He is very welcoming, warm (terrific greeting), and customer focused.
I am a very satisfied Peak customer and will continue to purchase Peak's products. I've recommended Peak to at least 15 friends.
Thank you!!
May 23, 2026
Unprompted review
Reply from Peak Footwear
Hi,
Thank you so much for your incredibly kind and thoughtful feedback! We’re absolutely delighted to hear that Edward created such a positive experience for you. Making our customers feel valued, heard, and respected is exactly what we strive for, and we’re so glad Edward delivered that level of care and attention.
We truly appreciate your suggestion about bowling shoes and are happy to hear your request was welcomed and passed along for review. We’ll be sure to share your wonderful words with Edward — they’ll mean a great deal to him!
Your continued support, loyalty, and recommendations to your friends mean more to us than we can express. Thank you for being such an amazing part of the Peak community! 😊
Warm regards,
The Peak Footwear Team
It was awesome that you responded to me…
It was awesome that you responded to me so fast. I made a mistake on my order and you got right back to me. Thank you so very much. Love your shoes
May 21, 2026
Unprompted review
Reply from Peak Footwear
Hi Michele,
Thank you so much for your wonderful feedback! We’re delighted to hear that we could quickly help correct your order mistake and provide the fast support you needed.
Your kind words truly mean a lot to us, and we’re especially happy to hear that you love your shoes! 😊 Thank you again for your support and for taking the time to share your experience!
Warm regards,
The Peak Footwear Team
This company promises a great fit and …
This company promises a great fit and conformity to your feet. Promising a grounding effect. None of things are true, no problem right I’ll return them! A Delaware address is shown! BUT when you write them stating that you paid extra for insurance they tell you it’s more for their protection. So now I find out that you have to send it back to China, this is totally unacceptable!!! What a scam. Buyer be ware!!!
May 22, 2026
Unprompted review
Reply from Peak Footwear
Hi Cynthia,
We’re very sorry to hear about your experience and understand your frustration. We regret that the product did not meet your expectations and that the return process has caused additional disappointment and concern.
We sincerely apologize for any confusion regarding shipping protection, return policies, and return address expectations. We understand how important transparency is, and we appreciate you taking the time to share your feedback.
Please contact our customer service team at info@peak-footwear.com with your order details and reference this review. We would appreciate the opportunity to review your case further and work toward a resolution.
Thank you for bringing this to our attention.
Warm regards,
The Peak Footwear Team
Fast and efficient customer service!
A mistake had occurred in the placing of my order.When I realized it I immediately sent off a request for a correction. It was replied to promptly and the correction was made. I am so impressed with your quick response!! I would recommend this company to anyone!
May 22, 2026
Unprompted review
Reply from Peak Footwear
Hi Elva,
Thank you so much for your wonderful feedback! We’re delighted to hear that your order correction request was handled promptly and that we could get everything sorted out quickly for you.
Your kind words and recommendation truly mean a lot to us! Providing fast, helpful support is very important to our team, and we’re so happy we could make a positive impression. Thank you again for your support! 😊
Warm regards,
The Peak Footwear Team
Barcode Shipping Label for return orders
I have no problem with product they didn't fit me so I need to return and I know I have to pay for return shipping, but the address they email me is not a Label which has a barcode so it can be scan in at post office after manually entering it the machine could not recognize, so if you can please send out shipping label that has barcode, with the address on it Please!.
May 22, 2026
Unprompted review
Reply from Peak Footwear
Hi Teresa,
Thank you for your feedback, and we appreciate your understanding regarding the return process. We’re sorry to hear about the difficulty you experienced with the return address and shipping process.
We understand how frustrating it can be when the address provided cannot be properly processed by the post office. Please reach out to our customer service team at info@peak-footwear.com with your order details and reference this issue. Our team will be happy to assist you further and help provide clearer return shipping information.
Thank you for your patience and for bringing this to our attention.
Warm regards,
The Peak Footwear Team
About peak and Edward from customer service
Edward from customer service is very responsive and helpful. A pair of shoes was missing, but peak made sure that I still got it in the right color and the right size. Edward was very nice through the whole process, and he was right in the end ;).I GOT my shoes. Thank you very much! Well done
May 22, 2026
Unprompted review
Reply from Peak Footwear
Hi Doris,
Thank you so much for your wonderful feedback! We’re delighted to hear that Edward provided responsive, helpful, and caring support throughout the process. While we’re sorry there was an issue with the missing pair, we’re so glad everything was resolved and that you received your shoes in the right color and the right size!
We’ll be sure to share your kind words with Edward — he’ll be thrilled to hear them… and maybe enjoy being right in the end too 😉.
Thank you again for your patience, support, and for taking the time to share your experience. Enjoy your shoes! 😊
Warm regards,
The Peak Footwear Team
These are the BEST SHOES I Have Ever Owned...
These are the BEST SHOES I Have Ever Owned ...Except Saddle Oxfords from when I was a Kid LOL. They are so comfortable and they do feel like you are barefooted! I love them so much that I have 3 pair now one for the gym one for work and one for going out etc. Black, White, and Tan & White. I actually am walking much better from the first time I put them on. I actually wore them around the house all day because I couldn't believe how comfortable they are!!! I got my first pair about 2 weeks ago and I NO LONGER WADDLE WHEN I WALK. They automatically help you to walk straight ahead and NOT FROM SIDE TO SIDE. They are incredible! THANK YOU♥♥♥ I did buy inner soles for padding when walking outside especially in the rain or wet grass etc.
May 17, 2026
Unprompted review
Reply from Peak Footwear
Hi,
Wow — thank you so much for this incredible review! We absolutely loved reading about your experience! From the Saddle Oxfords comparison 😊 to building your collection with black, white, and tan & white pairs, your enthusiasm truly made our day.
We’re thrilled to hear how comfortable your shoes feel and that you’re noticing such a positive difference in the way you walk. Knowing they’ve become your go-to shoes for the gym, work, and going out means the world to us!
We also appreciate you sharing your experience with adding inner soles for extra outdoor padding — thank you for the helpful tip! Thank you again for your amazing support and kind words. Enjoy every comfortable step ahead!
Warm regards,
The Peak Footwear Team
My balance has not been better
My balance has not been better in ten years. My feet feel wonderful. The order came in a reasonable time. I have four pairs of Peaks and will definitely get more.
May 21, 2026
Unprompted review
Reply from Peak Footwear
Hi Elizabeth,
Thank you so much for your amazing feedback! We’re thrilled to hear that your balance has improved so much and that your feet are feeling wonderful. Knowing that you’ve seen such a positive difference truly means a lot to us.
We’re also happy your order arrived in a reasonable time — and wow, four pairs already! 😊 Your continued support means the world to us, and we’re honored to be part of your journey. We look forward to keeping you comfortable with many more pairs to come!
Warm regards,
The Peak Footwear Team
Reply from Peak Footwear
Hi Alan,
Thank you so much for your kind feedback! We’re delighted to hear that you experienced good service, attentive support, and helpful follow-ups. We truly appreciate your support and are always here to help! 😊
Warm regards,
The Peak Footwear Team
The shoe hurt my feet
The shoe hurt my feet, I wore them once & Email the issue and shoes just set here.
May 7, 2026
Unprompted review
Reply from Peak Footwear
Hi Calvin,
We’re very sorry to hear that the shoes were uncomfortable for you and that your concern has not been properly resolved. We understand how frustrating it must be to reach out for support and still be left without a solution.
We sincerely apologize for your experience. Please contact our customer service team directly at info@peak-footwear.com with your order details and reference this review so we can look into your case and work toward resolving the issue as quickly as possible.
Thank you for bringing this to our attention.
Warm regards,
The Peak Footwear Team
The experience I had with Maddie has…
The experience I had with Maddie has been so wonderful! I am so grateful for her quick action and responses to my requests of panic when I noticed my order that I placed had the wrong shoe colors on my receipt. I immediately sent a message wherever I could find a spot to leave a message, and she took care of changing the colors for me within minutes. This has been the best service I have ever experienced. Thank you so much, Maddie! You truly are the best!!
May 20, 2026
Unprompted review
Reply from Peak Footwear
Hi Terry,
Thank you so much for your incredibly kind words! We’re absolutely delighted to hear about your wonderful experience with Maddie. We understand how stressful it can be to notice an order issue, and we’re so glad she was able to step in quickly and get everything sorted out for you within minutes.
Your feedback means so much to us, and we’ll be sure to share your thoughtful message with Maddie — she’ll be thrilled! Thank you again for your support and for recognizing the care and dedication of our team. 😊
Warm regards,
The Peak Footwear Team
I love that my feet are improving every…
I love that my feet are improving every day! Feeling is back from toes through arch. My balance is also improving.
May 20, 2026
Unprompted review
Reply from Peak Footwear
Hi Nancy,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re noticing positive changes every day, including improved feeling from your toes through your arch and better balance. That’s wonderful to hear!
We truly appreciate your support and are so happy your shoes are making a positive difference in your journey. Wishing you continued comfort and confidence with every step! 😊
Warm regards,
The Peak Footwear Team
Feet feel great when walking
Feet feel great when walking! Shoes look amazing! My big toes can be in proper alignment. I love these shoes!
May 11, 2026
Unprompted review
Reply from Peak Footwear
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your feet feel great while walking, you love how the shoes look, and that your big toes can be in proper alignment — that’s fantastic to hear!
We’re so happy you love your shoes, and we truly appreciate your support. Wishing you many more comfortable and confident steps ahead! 😊
Warm regards,
The Peak Footwear Team
Reply from Peak Footwear
Hi Ruth,
Thank you so much for your feedback! We’re delighted to hear that your shoes fit well and are so comfortable. That’s exactly what we love to hear! 😊 We truly appreciate your support and hope you continue enjoying every step!
Warm regards,
The Peak Footwear Team
I appreciate your quick response to my…
I appreciate your quick response to my post. I feel like I was actually heard.
Thank you
May 18, 2026
Unprompted review
Reply from Peak Footwear
Hi Patrick,
Thank you for your kind message. We truly appreciate you taking the time to follow up. We’re glad our response helped you feel heard — that’s very important to us.
Thank you again for your patience and for giving us the opportunity to respond. We genuinely value your feedback and support.
Warm regards,
The Peak Footwear Team
Here we are again months later and…
Here we are again months later and still no recourse. You promised to help resolve this situation. We still have two pairs of identical shoes that do not fit. The shoes are paid for. We only ordered one pair. You want us to ship back to China at an outrageous cost. You said you would help resolve! . We await your response. Tom Shiber
February 26, 2026
Unprompted review
Reply from Peak Footwear
Hi Tom,
We’re very sorry to hear that this issue is still unresolved, especially after your continued efforts to get assistance. We understand how frustrating this situation must be.
We sincerely apologize for the confusion, delays, and inconvenience regarding your order and return concerns. This is not the level of service we aim to provide. We appreciate you following up and bringing this back to our attention.
Please send us your order details and reference this review so our team can re-examine your case and work toward a fair resolution as quickly as possible. Thank you for your patience and for giving us another opportunity to address this properly.
Warm regards,
The Peak Footwear Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.