Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... See more
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Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... See more
Company replied
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... See more
Company replied
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... See more
Company details
Written by the company
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
Contact info
7 Bridgefields, AL7 1RX, Hertfordshire, United Kingdom
- Hello@pearlandbear.com
- pearlandbear.com
4.5
Excellent
174 reviews
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My order was over 5 weeks delayed and I…
My order was over 5 weeks delayed and I didn’t receive any warning prior to purchase that it would be delayed. Only when I chased the company did they have the courtesy to let me know they were experiencing a delay with the product. When I later asked for a refund they would not refund me as I was 2 days over the 30 day refund period. Given the huge inconvenience and lack of communication a refund would be the least I would have expected. Awful company and customer service - avoid them at all costs
February 2, 2022
Unprompted review
Reply from pearlandbear.com
Hi Sarah,
Thank you for your feedback. We are ever so sorry to hear that you had a negative experience with us. We pride ourselves on providing the best possible service and we can see that a member of our team previously contacted you regarding the delays on your order, and that you also had agreed to continue to checkout through the warning, informing you of the delay on the item before you purchased it.
As stated across our website - we have put in place extra safety precautions for our warehouse and delivery teams. Standard delivery orders can take up to 7 working days, or more due to the current climate, and some items from the same order may arrive separately. Our team are doing their best to manage this and we are sorry again for the delays.
The returns policy applies to all customers and allows you up to 30 days to return your order, unfortunately, since your order had passed it's return date, it did not apply to our returns policy. At Pearl and Bear, we strive to deliver the best products, services and satisfaction to our valued customers, like you and we are truly sorry that you feel this way and we apologise again for this.
Delay with delivery so waited about 6…
Delay with delivery so waited about 6 weeks but very happy now it's arrived
January 30, 2022
Reply from pearlandbear.com
Hi Angela,
Thank you for your feedback. We are glad to hear that you are happy with your order and thank you for your patience with us due to the delays at this time.
Pearl and Bear Team
Had exactly what I wanted and came so…
Had exactly what I wanted and came so quickly! Thank you!!
January 29, 2022
Unprompted review
Reply from pearlandbear.com
Hi Danielle,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Great products and great service!
January 17, 2022
Reply from pearlandbear.com
Hi Lucy,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Quick easy delivery
January 12, 2022
Reply from pearlandbear.com
Hi Savannah,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Recommend
Easy to order, user friendly website. Great delivery 📦 and well packed. Would definitely recommend.
January 12, 2022
Reply from pearlandbear.com
Hi Karen,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Love the bibs
Love the bibs, ordered them due to the padding around the neck, colours are lovely as well, will definitely buy more.
January 12, 2022
Reply from pearlandbear.com
Hi Andrea,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Peter,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
I placed my order on the 1st January
I placed my order on the 1st January, it is currently the 11th January and still no sign of my purchase. I have emailed to ask where it is which was promptly responded to however though I have been told it has been dispatched with Hermes the tracking number provided is said not to be valid on the Hermes website.
January 11, 2022
Reply from pearlandbear.com
Hi Rachel,
We are very sorry to hear that you are not happy with your experience with Pearl and Bear. Our team are working hard to dispatch orders as soon as possible, however, due to the current climate, orders are currently delayed as stated on our website.
A member of our team has emailed you regarding your tracking number and delivery information on your order. We understand your frustration and apologise for any inconvenience caused. Please understand that this is due to an error on the Hermes website, and not Pearl and Bear.
We apologise again for any inconvenience caused,
Kindest regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Martyna,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi John,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Great company
Website was nice and easy to use, really good prices and fast delivery. Couldn’t be happier
November 15, 2021
Reply from pearlandbear.com
Hi Megan,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Tilly,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi there,
We are extremely sorry to hear that you are disappointed with your experience. We have looked into this and can see your order was dispatched immediately with DPD next day delivery. A member of our team has contacted you via email with further delivery information etc.
Kindest regards,
Pearl and Bear Team
Nipple non leak pads
Not for me. Bought for someone. Said they're very comfortable and stay in place. Does the job!
October 25, 2021
Reply from pearlandbear.com
Hi Hayley,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Melake,
Thank you for your feedback. We are sorry to hear that you were disappointed with the item you ordered. We have passed this onto our manufacturers, we thank you again for your feedback and hope that we can provide you with a better shopping experience next time.
Kindest regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Miss Keogh,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
THe cat has settled in fine
October 15, 2021
Reply from pearlandbear.com
Hi Martin,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Berta,
Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Everything was just as described and…
Everything was just as described and arrived quickly. Well packaged for protection. I was very impressed and would order from them again.
October 4, 2021
Reply from pearlandbear.com
Hi Missd,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
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