Platinum Hyundai & Suzuki Swindon Reviews 1,019

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and professional staff. Many people appreciate the personalized approach and the detailed explanations provided, making their interactions pleasant and informative. The efficiency of the service and the care taken with their vehicles, including cleaning, are frequently highlighted. However, some customers experienced issues with product-related concerns, such as unaddressed car problems or missing items like a second key. There were also occasional frustrations with the booking process, including delays and communication breakdowns, particularly when dealing with different branches or after-sales support. Some reviewers also noted that customer service could be inconsistent, with instances of slow responses or unfulfilled promises.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the friendly, helpful, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers expressed delight with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent customer... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my car collected, serviced, MOT, cleaned, returned. It all worked well, I felt fully informed and it was competitively priced. Staff I had contact with were helpful: Pete the driver and Beth who a... See more

Rated 5 out of 5 stars

I was in a real bind because my auto handbrake button was about to break (common issue apparently). They were looking at end of the month dates but when I explained it was our only car now because my... See more

Rated 5 out of 5 stars

The Swindon team are still offering a personal service . There were several faults on my car, all resolved thank you. I'm so sad Chris is retiring and hope the level of service will continue. Thank y... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Suzuki Dealer
  6. Used Car Dealer

Written by the company

Pebley Beach supply new and used Hyundai and Suzuki vehicles and provide all makes aftersales servicing, repairs and MOTs across Wiltshire and Gloucestershire including Swindon, Cirencester.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fab service and great communication

I have purchased multiple Suzuki models from Pebley Beach, and the service has always been great, from the initial sale, to the service team. Recently, I purchased a Suzuki Ignis which needed a rear camera fitted. There was unfortunately a delay with camera, but Scott kept me well informed going through the process. I've had the car for approx. 2 weeks now and I'm very happy with it! 🌟🌟🌟🌟🌟 is well deserved.

April 28, 2025
Rated 1 out of 5 stars

Mot failed with citing wiper blade not…

Mot failed with citing wiper blade not clearing the screen properly. To my surprise, I just replaced brand new Bosch wipers just less than two months ago! they provided no video or photo evidence to confirm why they failed it. Then was told one tyre is below legal limit, though there was no video photo evidence,
It is cos they said so no one can challenge them as their verdict is final. but defo next time take photos of all of your tyres and ensure you can challenge their failures. Tbh,I think old pebbley beach was better since new ownership taken over it appears to rip off customers, tbh I ll try elsewhere next time

April 10, 2025
Rated 5 out of 5 stars

Brilliant Service

In a world where personal service doesn't seem to exist any more, I was amazed by the service I got when buying my Suzuki S Cross.
I was sent a video of the car I was interested in immediately. As I live a long way from Cirencester this was immensely helpful. They also kindly reserved the car for me despite not really knowing if I would end up buying it.
I dealt with the same person from start to finish. He was kind and also offered a decent price for my part exchange car, unlike 2 previous car dealerships.
All in all I have got a fabulous car and the whole experience was uplifting and efficient.
I went up to have a test drive

April 25, 2025
Rated 5 out of 5 stars

Car Service…

The car was serviced and a minor problem sorted. The staff were polite and the car was returned to me earlier than expected. Great service.

April 15, 2025
Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual, taken home and picked up by taxi while being serviced. Replaced broken part under warranty and ready in plenty of time!

April 9, 2025
Rated 5 out of 5 stars

Exceptional service Over several years I have always found…

Over several years I have always found the dealership to be so helpful and they always put the customer first. Very consistent service. Craig has always looked after me and he was very supportive with my change over to a mobility car. Never pushy sales which is good and patience with my many questions. Other members of the team acknowledged me. I would highly recommend this dealership. The car was ready earlier than expected and the process was seamless. Thank you!

April 7, 2025
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