Platinum Hyundai & Suzuki Swindon Reviews 1,019

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and professional staff. Many people appreciate the personalized approach and the detailed explanations provided, making their interactions pleasant and informative. The efficiency of the service and the care taken with their vehicles, including cleaning, are frequently highlighted. However, some customers experienced issues with product-related concerns, such as unaddressed car problems or missing items like a second key. There were also occasional frustrations with the booking process, including delays and communication breakdowns, particularly when dealing with different branches or after-sales support. Some reviewers also noted that customer service could be inconsistent, with instances of slow responses or unfulfilled promises.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the friendly, helpful, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers expressed delight with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent customer... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my car collected, serviced, MOT, cleaned, returned. It all worked well, I felt fully informed and it was competitively priced. Staff I had contact with were helpful: Pete the driver and Beth who a... See more

Rated 5 out of 5 stars

I was in a real bind because my auto handbrake button was about to break (common issue apparently). They were looking at end of the month dates but when I explained it was our only car now because my... See more

Rated 5 out of 5 stars

The Swindon team are still offering a personal service . There were several faults on my car, all resolved thank you. I'm so sad Chris is retiring and hope the level of service will continue. Thank y... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Suzuki Dealer
  6. Used Car Dealer

Written by the company

Pebley Beach supply new and used Hyundai and Suzuki vehicles and provide all makes aftersales servicing, repairs and MOTs across Wiltshire and Gloucestershire including Swindon, Cirencester.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

A very good buying experience all…

A very good buying experience all round. You had what I wanted at the right price. Sales person was very helpful, knowledgeable and totally unpushy.
I am very pleased with the car and will get my servicing carried out by Platinum.

April 9, 2025
Rated 5 out of 5 stars

Excellent service provided by dedicated staff

Our repair was carried out and completed efficiently and our vehicle was left clean and tidy. The accompanying complimentary vehicle report was informative and easy to understand. From check in to completion the service was excellent – thank you

April 8, 2025
Rated 5 out of 5 stars

Everything went as planned

Everything went as planned. I made the booking, had confirmation. Staff were courteous and efficient. It was good that you advised at MOT/service time to have the brakes checked in 6m. Apparently they did need doing.

April 2, 2025
Rated 5 out of 5 stars

Excellent car test drive and purchase process

During our two visits to the Hyundai showroom, Craig the salesman was very helpful, allowing us plenty of time to look at and then test drive 2 different Kona electric cars. Once we made our decision he guided us through the sales process.
The showroom was well laid out with a dedicated family area to keep children entertained.

February 25, 2025
Rated 5 out of 5 stars

Great service from Craig

Great service from Craig, small hiccup in getting the car we wanted initially but Craig went out his way to find us what we wanted in the time we needed it, Excellent service all round.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

platinum group Swindon

Our recent car purchase and trade in at Platinum Suzuki Swindon went well , out salesman Alfie informative and helpful and no hint of pushiness just what you want .

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I only use my local dealership for my…

I only use my local dealership for my annual service along with MOT, as I always receive excellent service. Taxis are organised to help with getting home and organised in getting me back to the dealership to pick my car back up. Professional, polite and enquiries answered. I'll never go anywhere else.

March 26, 2025
Rated 3 out of 5 stars

I paid £14.99 for the Spruce and shine…

I paid £14.99 for the Spruce and shine where they would wash the car, clean the inside and blacken the tyres and relevant bumper rubbers, well all they did was wash the car!!! The outside was clean but the inside was the same as when I dropped it off! And wheels not even washed let alone blackened.A very expensive car wash!! Service was ok though.

March 22, 2025

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