Peepal Group Reviews 628

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From day one until the very end, Dipes was incredibly helpful and supportive throughout my whole mortgage journey. We faced so many problems along the way — especially when the lender offered us a m... See more

Rated 1 out of 5 stars

Peepal estate is one of the dishonest estate agent in my experience. I had a worst service with them in my 2 years of contract as a landlord. Their agent in Swindon has no work ethic and doesn’t have... See more

Rated 5 out of 5 stars

We were guided throughout the mortgage and protection process by Smriti Shrestha Pun of Swindon branch. Everything was done 100% smoothly without even having to pop in to the office and personally see... See more

Rated 5 out of 5 stars

Thank you Peepal Mortgages for your great service, excellent communication and executing professionalism for the whole process in achieving our 2nd property. It was an absolute pleasure to have yo... See more

Company details

  1. Real Estate Agents
  2. Home Insurance Agency
  3. Income Protection Insurance Company
  4. Life Insurance Agency
  5. Mortgage Broker
  6. Property Management Company

Written by the company

We are a One-Stop Solution for your personal finance/property needs. We can help you with your Mortgage, Insurance, Sales, Lettings, Wills & more! Peepal for the people.


Contact info


4.2

Great

TrustScore 4 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A quality Service where you can trust always!

Wow! Wow! Wow!

I think five Star is not enough for the outstanding service that I have received from Peepal. Although this time my home buying process was complicated but a professional advice as usual from Peepal made it just simple and smooth.
Specially: Jasmine Dodkin (Tidworth Branch), a beautiful lady with her exceptional expert knowledge and quality customer service in terms of my Mortgage process was amazing and beyond my imagination. From the first day to the last day of completion, she was updating me with each and every stages of the process. She was so proactive that most of the situation were already solved by her either liaising with the solicitor or with the estate agent's Manager. We are so impressed with her speedy response and easily accessible for communication at any time. We thank god that we got such a role model Mortage Advisor where we always dreamt of. There is no doubt that you are 100% most invaluable asset of Peepal. Our family would like to wish you and whole team Peepal for more success in the future. Hoping to see you soon on our next project!!!

Mr & Mrs Gurung
Globe Farm Lane

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

As a new customer

As a new customer, I certainly felt a very satisfied feeling. A very experience and professional handling by Sanchita Rana bhaini. Really proactive in getting the things around and explaining the situation of the circumstances.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Trust + Confidence = Peepal

It has been another outstanding service from Peepal Mortgages. I just had to pick up the phone and Jasmine from Tidworth branch did all the magics and swiftly completed my remortgage without any hassles whatsoever. Peepal brings trust and confidence in people, hence I always recommend it to my friends and family. Keep up the good work Team Peepal👍👍

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

We were guided throughout the mortgage…

We were guided throughout the mortgage and protection process by Smriti Shrestha Pun of Swindon branch. Everything was done 100% smoothly without even having to pop in to the office and personally see her once. She was very clear, had full understanding about what she was doing and saying, very patient and superb at "chasing" who needed to be chased for us. In other words, she's like the "mother" to her clients. I would highly recommend this jolly person to anyone.

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

It's been a journey and we owe it to Peepal's help and support. Surya Gurung bhai was personally involved from the very outset and went the extra mile to ensure that all was on track. Being the director for two companies allows for limited latitude in how much he can do in a typical working day - his brief is extremely busy. Despite all that, he found time to respond to my calls (I'd often call him during after-hours!) and emails. Our initial application fell through for reasons of technicality and here, he was quick to come up with an alternative option which worked to our advantage - very satisfied with the outcome. A huge thank you to Surya bhai for all of that and much else besides. His staff will equally need mentioning. Binita Malla Gurung was absolutely brilliant in her approach to tasks that I sent her way. She'd act upon my request pronto and this quick turn-around meant that the application received the immediate attention of lenders dealing with it. Her work ethic aside, it is the personal qualities which neatly complement her professional outputs - she is polite and approachable. A big thank you to her.
Both my wife and I are most grateful.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Smriti Shrestha Pun CeMap" Bahini

I had my mortgage through "Mortgage and Protection Advisor", "Smriti Shrestha Pun CeMap". From the very beginning of my application, She was most helpful and supportive. She went above and beyond and dealt with all the stresses involved in finding a mortgage lender. Not only did She find me the best deal, She also consistently kept me updated and managed to get a preapproval within a day, amazing! I never felt so relaxed and confident.I wanted to make 'PEEPAL MORTGAGES', aware that you have one of the best brokers on your team and wouldn't ever consider another broker, She is excellent in how She deal with you, slick, helpful, patient, responsive, polite, confident, professional and more.... without any time wasted. She made the whole process very easy. I will 100% recommend Peepal Mortgages and specially our "Smriti Shrestha Pun CeMap" Bahini. Thank you 🙏🏼

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

I have to say that I am very thankful…

I have to say that I am very thankful to Peepal Mortgages, specially Prasanna dai. He was very patient and guided me through the lengthy and difficult process to find the best house and mortgage option. I am a first time buyer therefore I was completely oblivious. He gave me reminders and advices to ensure that I get the best outcome.
Thank you again, Prasanna Dai.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

We are very thankful of Kamal’s expertise, responsive and authentic assistance with the whole process from start to finish.
My case was bit difficult due to property on rent and change of deed. Nevertheless, Mr. Kamal Gurung (Peepal Swindon branch) provided us an exceptional service, new mortgage got completed in a very short period of time.
We rate him 10 out of 10 and arguably recommend him for any kind of mortgage that you may need in future. Top Notch!!
Well done and thank you for your quality service, Kamal bhai. I look forward to next process 😊.

Regards
Anjana and I

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience with Peepal Mortgage. They were very helpful with my paperwork and it was a easy process with what I was looking for without any problems.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Most genuine estate

Malcolm made the whole experience for us amazing. He was really friendly, really genuine and super helpful. He did not just help us get a fantastic house but he was always so helpful throughout the whole purchase process. I cannot thank Malcolm enough for how great he was to us.

January 4, 2023
Rated 5 out of 5 stars

Prasanna Gurung

Prasanna Gurung was excellent in his role. He was always friendly, proactive and absolutely helpful in every step in getting our mortgage sorted. The process was very smooth from day 1 and we definitely recommend his service to anyone.
Best wishes!
Shashi and family

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We are really pleased with the experience and service received from Sanchita and Hari at peepal estate and letting agent Farnborough for letting the property. Very efficient service and fast response to any issues. Kept myself and the new tenant always up to date and was always happy to help throughout the process. I highly recommend them if you are searching for your perfect tenant.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

I worked with peepal mortgage team on…

I worked with peepal mortgage team on the purchase of my first home.the level of care,attention to detail and professional demonstrated by peepal mortgage and team far surpassed my expectation,As a first-time buyer,I really appreciated mr Kamal and his entire team honesty and transparency throughout the mortgage process.I highly recommend PEEPAL MORTGAGE and Mr kamal and his entire team.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

My mortgage advisor was Kamal Gurung of…

My mortgage advisor was Kamal Gurung of Swindon branch. Thank you sooo much Kamal for being with me until the end of completion with lots of tips as this was my first house. He helped me to stayed with the same interest rate as my first offered house pulled of and I was in the middle of this increased interest rate turmoil. He was so good on coming up with different ideas to meet the required lenders and helped me on finding the right one. Without his help I couldn't have got my 1st house especially with this interest rate. thank you again.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

A huge thank you for kamal gurung and…

A huge thank you for kamal gurung and his team for making our experience as smooth as possible. We will be definitely recommending your services to our friends and families.

Once again thank you and hope to deal with you again in the near future.

December 11, 2022
Unprompted review
Rated 4 out of 5 stars

Malcolm

Malcolm, The sales manager was really helpful and he was always available to answer my queries.

December 7, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look