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Rated 1 out of 5 stars

Ordered a couple of pillowcases on the 21st of November and I still haven’t received them but I’m being asked to rate my experience. I wish I had read the other reviews and had never ordered from Peep... See more

Rated 4 out of 5 stars

The fabric is beautiful and the shade (papaya whip) is a lovely pale rose oyster, with enough colour to withstand light staining from hair products. Received in 4 working days. The problem... See more

Rated 3 out of 5 stars

We bought the pillowcases as a gift for my mother-in-law as she has talked about the benefits for some time. Peep’s are beautiful and such lovely quality. But sadly, the whole experience of receiving... See more

Rated 5 out of 5 stars

Fast delivery plus beautiful, soft, cool, top quality silk. I was having problems sleeping until I started using this pillowcase, due to hot flushes, etc, since getting this I haven't slept so well in... See more

Company details

  1. Silk Store

Written by the company

We offer luxury and quality that stands the test of time - and this is why we created pure, luxury silk bedding that came complete with the full package. Using the best silk from UK company Adamley and Biddles Sawyer, our pillowcases not only use quality materials, but they are also created with the latest fashion trends at the forefront of their design. All of our pieces are derived from 100% silk (so, no nasty chemicals in any of your Peeps) and can be traced back to the exact mulberry tree.


Contact info

3.6

Average

TrustScore 3.5 out of 5

80 reviews

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Rated 5 out of 5 stars

Pleased with the quality every time

Pleased with the quality every time. I have placed three orders with Peep and the quality of the silk is really fantastic, especially with their really good price point.

They have also improved their packaging since my first order and I confident they will continue to improve 👍🏻

October 6, 2021
Unprompted review
Rated 3 out of 5 stars

Poor packaging

We bought the pillowcases as a gift for my mother-in-law as she has talked about the benefits for some time. Peep’s are beautiful and such lovely quality. But sadly, the whole experience of receiving a luxury product was let down by the poor packaging. I appreciate you can buy gift boxes separately, but any good quality high street gift comes in better packaging than this. Such a shame they don’t come in a box or wrapping that complements the product value.

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

excellent

excellent product and making such a difference to my hair and skin and sleep

August 8, 2021
Rated 4 out of 5 stars

Quick delivery

Quick delivery. I ordered the pillowcase and eye mask set. Pillowcase washes very well. However I find the eye mask a bit too bulky. I sleep on my side and the edge of the mask is uncomfortable - I have to pull the mask across my face a little bit.

August 2, 2021
Rated 1 out of 5 stars

Unreliable service& horrible customer service!!! Still nothing received!

Unreliable & horrible customer service! Avoid if you can & Never deal with them!!! I've made a purchase for a pillow case and an eye mask on June 14th and never received the products! I have since tried to speak to their customer service: first of all it takes them forever to respond & they are absolutely useless. Didn't provide any real explanation all they said is items have been shipped, no further investigation with the delivery company or any kind of alternative solution. I have taken this up with my credit company now! AVOID AVOID AVOID! P.S. I got reply from Tro which looks like one of their Directors - Tro Manoukian according to company filings, if the most senior people are so useless no need to say more about the rest of the company.

July 31, 2021
Unprompted review
Peep logo

Reply from Peep

Hi Nurilya,
I hope you are well.
I am so sorry you have not received your order and any inconvenience this may have caused you, we shall be in touch directly today to resolve this immediately.
Kind regards, Peep.

Rated 1 out of 5 stars

They advertised their scrunchies as…

They advertised their scrunchies as Large and for a significant amount of money. I purchased believing they were Large sized, however they were standard size and use the standard size hair ties inside. I asked for a refund and they initially responded to my email and then stopped. No answer, just being ignored. Horrible customer service!!

July 21, 2021
Unprompted review
Peep logo

Reply from Peep

‘Dear Jon – we are extremely sorry you feel disappointed. We have two sizes of scrunchy. The skinny and large. Both use the same amount of elastic but the large size uses more fabric. We did send you an email offering a full refund. Apologies if you didn’t receive it. If you do wish to return the scrunchies we will immediately refund you. With thanks, Team Peep.’

Rated 5 out of 5 stars

Fantastic!

I absolutely love these pillow cases! I tried the rose coloured one's first and was so impressed, ordered the dark blue. They're so cool to sleep on, and it's true that they stop long hair getting all tangled up - that was the reason I bought them in the first place!

July 2, 2021

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