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Rated 1 out of 5 stars

We ordered lights on 24 October 2024, delivery time was supposedly long and the lights would arrive on 16 January. Now tried to contact customer service but no response, website down, and found out th... See more

Rated 5 out of 5 stars

I apologize for my last review - the lights have arrived. However I really advise you to improve your communication with customers, I heard nothing and could not contact you. Anyway All’s Well That... See more

Rated 2 out of 5 stars

Ordered a €1.200 light with a 1-2 week delivery date..... waited a month with ZERO status update. Made a cancellation today, cancellation confirmed after a few hours but again ZERO further communica... See more

Company replied

Rated 5 out of 5 stars

Many people already praised Peeq for their great stock, competitive prices and excellent customer service. I fully share these views! What I would like to add today is a fantastic after sales servic... See more

Company details

  1. Home Goods Store
  2. Furniture Store
  3. Lighting Store

About Peeq

Written by the company

Peeq is the online home store with the most complete selection of lighting and the finest selection of home accessories and furniture.

At Peeq you will find all styles, from Scandinavian, over Midcentury Modern to contemporary. Thanks to our broad portfolio of more than 80 brands, there is something for everyone. Will you go for the playful from Seletti, the stylish from Aytm or the contemporary from Muuto or Hay? Italian design from prestigious brands such as Flos, Artemide and Kartell is also obviously not to be missed.

Of all these brands we have a lot of stuff in stock. This means that we can deliver your order quickly to your home. So you can enjoy your new acquisition immediately.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

the best

Excellent customer service; fast dispatch; all items dispatched from stock

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

Many nice lamps, good service: once they agreed to refund me lamps, which I'd bought far before expiry term ran out.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Superb quality product at a great price. Quick, hassle free delivery with no Brexit issues.
Perfect.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

The level of service I received…

The level of service I received completely exceeded my expectations. The order process was simple, even for an international delivery. I had a few questions that were responded to promptly and clearly. Most surprising was that my fixture arrived in Canada in only 4 days!

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

This is the second time I have used DM Lights, they were amazing my last purchase I needed quickly and they helped me sort it out arrived exactly when they said it would. I will definitely be using them again and can highly recommend them.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

DM lights was very responsive and…

DM lights was very responsive and thorough when I was looking for a specific part for my Artimedes lamp. Also pricewise they were among the cheapest. Their responsiveness and service sealed the deal for me.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Was a little weary about ordering…

Was a little weary about ordering electric lights from Europe, however after reading the reviews thought I would give DML a go, price of lights and delivery were excellent, and full tracking UPS is brilliant

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

Best electr(on)ics supplier in Belgium

Excellent website, shipping, support and aftersales. Ordered here a few times now, and my experience has been consistent.

Recently, due to a miscalculation on my part, I had to return a batch of items, and they were incredibly friendly and responsive. My case received the necessary attention from a human, and their return policy is very clear and visible. My only suggestion would be to integrate the return form into the website itself, would make it even smoother!

Never change this formula, I'll definitely be back!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great purchase

We ordered on line 3 Ascoli Twin light fixtures. They arrived in Israel in less than a week. They are very elegant high quality and provide excellent lighting. We are extremely happy with our choice and with the entire processing from the friendly response to our order through the shipment. We will certainly look into what dmlights has to offer the next time we look for light fixtures

January 13, 2021
Unprompted review
Rated 1 out of 5 stars

Warning!!

Warning
This is not a uk based company, even tho there many websites claim to be .co.uk its not, they are based in Europe and stock is sent from abroad to you.
Unfortunately the items I ordered were not suitable for the purpose I intended them for.
I did call there helpline and i was advised that they would work for the bathroom but unfortunately i cant use them for the bathroom as they need to be IP65 water resistant. They will not pass regulations in the uk and will not be safe plus my insurance will be void.
I emailed customer services to return the items back and explained I dont feel its fair for me to pay postage to return them.
If this purchase was solely my mistake id gladly pay postage but i did call to check if it was the correct item.
The response i got didn’t mention anything about giving me an option for free postage.
It was a very disappointing response instructing me to use a courier not a postal.
I will never use again, a waste of time and money.

January 11, 2021
Unprompted review
Peeq logo

Reply from Peeq

Dear,

thank you for your review. You are right. We are not an UK company and we are based in Belgium, Europe. That's mentioned on our website.

Concerning the return issue; if we have incorrectly informed you, off course you don't have to pay for the return shipment. You should have been informed about this by e-mail so I assume in the meantime, this has been resolved for you. If not or you have any more questions / remarls, please contact my colleague of Aftersales back directly by e-mail : nb@dmlights.com.

kind regards,

dmlights

Rated 5 out of 5 stars

Excellent support, fast shipment..

I have placed 3 separate orders to be shipped to Istanbul/Turkey. My first order were already in stock. Even during Christmas, they shipped the products the day after I placed the order and received them in totally 7 calendar days at my house.

The support I received was extremely immediate and helpful (The Gentleman I should thank here is Mr.Ward Vervloessem). He replied all my questions within 2-3 hours max, was very friendly and supportive.

Now waiting to receive my other 2 orders to arrive. Thanks a lot, my experience with you was perfect.

Gonen Ozuysal

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

I had a problem with the carrier but…

I had a problem with the carrier but dmlights after sales service was excellent. They were always in contact with me and solved the problem.
I intend to purchase other products for their quality and service. I advise the same to new customers

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

First class products, price, service

Had a delivery problem with a previous order, which they sorted out straightaway keeping me informed throughout.
Delivered recent hard-to-source lamp just as they said they would. Delivered on time, even after travelling through Europe. They answered every question promptly, very personable and friendly.
Good range of quality products, good price great service. Will definitely use them again.

December 31, 2020
Unprompted review

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