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Peeq Reviews 4,139

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TrustScore 3.5 out of 5

3.7

Home Goods Store
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Rated 1 out of 5 stars

We ordered lights on 24 October 2024, delivery time was supposedly long and the lights would arrive on 16 January. Now tried to contact customer service but no response, website down, and found out th... See more

Rated 5 out of 5 stars

I apologize for my last review - the lights have arrived. However I really advise you to improve your communication with customers, I heard nothing and could not contact you. Anyway All’s Well That... See more

Rated 2 out of 5 stars

Ordered a €1.200 light with a 1-2 week delivery date..... waited a month with ZERO status update. Made a cancellation today, cancellation confirmed after a few hours but again ZERO further communica... See more

Company replied

Rated 5 out of 5 stars

Many people already praised Peeq for their great stock, competitive prices and excellent customer service. I fully share these views! What I would like to add today is a fantastic after sales servic... See more

Company details

  1. Home Goods Store
  2. Furniture Store
  3. Lighting Store

About Peeq

Written by the company

Peeq is the online home store with the most complete selection of lighting and the finest selection of home accessories and furniture.

At Peeq you will find all styles, from Scandinavian, over Midcentury Modern to contemporary. Thanks to our broad portfolio of more than 80 brands, there is something for everyone. Will you go for the playful from Seletti, the stylish from Aytm or the contemporary from Muuto or Hay? Italian design from prestigious brands such as Flos, Artemide and Kartell is also obviously not to be missed.

Of all these brands we have a lot of stuff in stock. This means that we can deliver your order quickly to your home. So you can enjoy your new acquisition immediately.

Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A huge stock and a lot in stock with no…

A huge stock and a lot in stock with no waiting time at all! Very reasonable prices as well. Have ordered many times throughout the years. Always quick, good service and speedy shipping. Highly recommended!

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service throughout…

Excellent customer service throughout the process. It's now my second large purchase from dmlights and I could not be more happy. My first order a couple of years ago went completely smootly with a delivery half way around the globe from Belgium to Australia. The second time in 2021 had a few hick-ups along the way with the delivery. dmlights have been proactive and helpful the whole time keeping in regular contact and following up with updates. My package arrived again today safe and sound.
Great original products, excellent service and customer care and all that for very fair prices.

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service. My product arrived faulty which was not DM's fault. Within days they had ordered me a new light it arrived in record time. They were so easy to deal with a pleasure even given the circumstances. I would buy from them again and again.

March 1, 2021
Unprompted review
Rated 3 out of 5 stars

No problem with the lights or the…

No problem with the lights or the service provided - just with the hidden import fees

Had I known I would have to pay an extra £100 on import duties - which only flagged up on arrival, I would have bought from a UK based store.

Whilst I googled UK lights, being based in Belgium, this company clearly wasn't. Although it's selling platform is designed to appear that way.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

We are delighted with our lights

We are delighted with our lights, after looking for a number of days we were able to find lights for our garden on your website. Thank you for shipping them in such a short period, we didn’t expect Lights to arrive so quickly being fully aware of disruption caused by Brexit
Thank you, the selection of the lights on the website is absolutely brilliant.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service to the UK, despite Brexit

I bought two lights in quick succession, because the first light was delivered so quickly and it was the best price for both orders. Great info, communication and generally excellent service. Highly recommended 🤩

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, swift delivery, and a wider range of products than any other lighting warehouse I tried.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Matt black bedside wall lamps

Quick delivery despite Brexit delays and good quality bedside wall lamps. Would use again. Only little problem is delivery cost is a bit too high.

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

So disappointed to have been trick with…

So disappointed to have been trick with free delivery and not reading the small print in T&C.
I wished the website will have put alongside free delivery that import taxes was now due since 01/01/21 on all their lights if you buy from the UK. Will have been much more useful in deciding to purchase or not.

February 9, 2021
Unprompted review
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Reply from Peeq

Dear Sophie,

Thank you for your review. We completely understand that you feel "tricked", although that was never our intention. We acknowledge that the first days after Brexit the information towards our British customers was insufficient. That's why we've made some changes to our order process, so that every British customer is well aware of the fact that taxes might apply on their order.

Unfortunately, these changes were implemented just a few hours after your purchase. For that, we'd like to offer you our sincerest apologies. We surely hope that you're still enjoying that beautiful pendant you've ordered.

Kind regards,
Steven

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