Pegasus Finance Reviews 552

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and excellent communication throughout the process. Many people found the overall service to be outstanding, making the financing experience easy and straightforward. The customer service is frequently described as 100%, with individuals appreciating the personalized and supportive approach. People also noted the smooth user experience and the ease of contact, with staff keeping them well-informed at every step. However, some people were dissatisfied with abrupt communication and felt that the finance options offered were insufficient for their needs.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the hassle-free and stress-free... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the process easy,... See more

Customer communications

Customers consistently note positive experiences with contact. Reviewers highlight excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick. Easy, struggled to get finance, pegasus sorted us out, Only downside is higher interest rate but this company looked after us were others wouldn't. Good communication at every stag... See more

Company replied

Rated 5 out of 5 stars

Contacted Pegasus Finance online to enquire about caravan financing. I was contacted by Connor, he was such a knowledgeable person. He ensured I was kept up to date throughout the whole process. We ch... See more

Company replied

Rated 5 out of 5 stars

Pegasus Finance have been exemplary from the minute they answered the phone. I would personally like to thank George who was simply amazing by going the extra mile late on a Friday afternoon to find... See more

Company replied

Rated 5 out of 5 stars

The whole experience with Pegasus was superb from start to finish. I was really well informed by the team, especially George who was an excellent advisor throughout the process. George also liaised wi... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Pegasus Finance, we specialise in taking the hassle out of vehicle financing, whether for motorhomes, campervans, caravans, or even classic cars. We understand that securing finance for a dream vehicle should be as enjoyable and seamless as possible. That’s why our dedicated team is here to offer one-to-one guidance, focusing entirely on your individual needs. Unlike automated services, Pegasus Finance provides a truly personal experience—connecting you with a knowledgeable advisor who listens carefully, answers all your questions, and guides you step-by-step through the entire process. Our aim is to make your financing journey as smooth as possible, saving you time, effort, and worry. Our advisors work directly with lenders to secure the best, most affordable rates available, ensuring you can confidently move forward with the vehicle you love. From handling all the paperwork to giving prompt, reliable updates, we’re here to make things easy and quick, allowing you to focus on enjoying the journey ahead. With years of experience, Pegasus Finance is trusted by customers across the UK who value our commitment to service, honesty, and transparency. Whatever your adventure, we’re here to make sure you have the financing you need to get on the road with confidence and excitement.


Contact info

4.9

Excellent

TrustScore 5 out of 5

552 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lorraine at Pegasus Finance …

Lorraine at Pegasus Finance was extremely friendly, helpful and professional.
She talked us through every step and answered any questions we had .
Would definitely use Pegasus again if we were looking for finance 😊

April 24, 2025
Unprompted review
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Reply from Pegasus Finance

Hi Jane,

Thank you so much for taking the time to leave such a lovely review. We’re thrilled to hear that Lorraine made the experience so positive for you. She’s a valued member of our team, and we’ll be sure to pass on your kind words.

We’d be delighted to help again should you need finance in the future.

Rated 5 out of 5 stars

Fantastic people/company to deal with

From the first phone conversation to the end result we was completely impressed with George Butler's professionalism and customer service.
From the ladies who answer the calls and George who shopped around for a loan that suited us, they were so friendly and so very easy to deal with. The whole period was fast and completley stress-free. Thank you

April 23, 2025
Unprompted review
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Reply from Pegasus Finance

Dear David,

Thank you so much for your kind words! We're absolutely delighted to hear that George and the team made the process smooth and stress-free for you.

We’ll be sure to pass your lovely feedback on to George and the rest of the team – it’ll mean a lot to them.

Thanks again for choosing Pegasus Finance!

Rated 5 out of 5 stars

I would highly recommend George at…

I would highly recommend George at Pegasus finance to anyone. From the first phone call the process was easy. George was very professional and kept me updated on the progress throughout and everything was completed very quick and professionally. Many thanks again to George

April 21, 2025
Unprompted review
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Reply from Pegasus Finance

Dear AJ, Thank you very much for your kind words, they will be passed on to George. We're pleased we met your expectations and we're here to help if you need anything else.

Rated 5 out of 5 stars

I would highly recommend George at…

I would highly recommend George at Pegasus Finance, he has helped me achieve a dream of purchasing my very own VW Transporter campervan. I cannot thanks you enough!!

April 17, 2025
Unprompted review
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Reply from Pegasus Finance

Dear Michael, We truly appreciate you taking the time and effort to leave a review. Enjoy your new campervan, we're here should you need any help. Kindest regards.

Rated 5 out of 5 stars

Dreams do come true with Pegasus Finance

I would highly recommend Fran at Pegasus Finance, she has helped my husband and I achieve a dream we have had for several years, assisting us in securing the best finance to purchase our very own motorhome. We cannot thanks you enough…. Dreams do come true 😊 and such a speedy process!

April 17, 2025
Unprompted review
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Reply from Pegasus Finance

Dearest Tracy, We are really happy to have fulfilled your dreams. Our aim is to exceed everyone's expectation, and I hope Fran did exactly that. Have fun!

Rated 5 out of 5 stars

Excellent service

From the moment of contact the process was easy. Lauren kept me updated on the progress throughout and everything was completed in a swift and professional manner.

April 16, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you very much for leaving a review, Anthony. We will pass on your comments to Lauren and look forward to helping you again in the future.

Rated 5 out of 5 stars

Thankyyou so much for all of your…

Thankyou so much for all of your help,Lauren has been brilliant helping me buy my 1st caravan,and rang me regular with updates on what was happening,i think the whole process took a week,and everything was explained in detail and i was given time to think about it,not rushed at all,i will be recomending you and your company to everyone
Thankyou

April 15, 2025
Unprompted review
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Reply from Pegasus Finance

Kylea, we are delighted to have helped with your first caravan purchase, may it be the start of a long love affair with the great world of caravanning. Have fun, enjoy and come back to us when you're ready to buy your next one!

Rated 5 out of 5 stars

George from Pegsus which very helpful

George from Pegsus which very helpful. He was professional in the way he supported with my request.
He or members of the team were always on hand to answer my question.
They way George supported me, made my experience as smooth and pleasant experience for me.
Thank you.

April 11, 2025
Unprompted review
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Reply from Pegasus Finance

Ray, thank you so much for taking the time to leave a review of our services. We'll let the team know of your comments and we truly hope you enjoy your new purchase.

Rated 5 out of 5 stars

Fantastic service

Lauren at Pegasus was absolutely fantastic, took care of every aspect of purchasing our first caravan. Would definitely recommend them to anyone looking for finance assistance!

April 10, 2025
Unprompted review
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Reply from Pegasus Finance

Dear Daniel, I'm so pleased to hear that you enjoyed a great experience. We aim to exceed expectations, and I hope we have managed that on this occasion. Many thanks!

Rated 5 out of 5 stars

Really easy company to deal with

Really easy company to deal with. George, my main point of contact kept me informed every step of the way. Lovely to have that personal touch and to use a company that is always available whenever I have any questions or queries.

April 1, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your great feedback! We're so glad to hear that George provided such excellent support and kept you well informed throughout. We’re big believers in a personal, friendly service, so it’s lovely to hear that came across. We're always here if you need us – thanks again for choosing Pegasus Finance!

Rated 5 out of 5 stars

Painless, how it should be

A painless process from start to finish. My application was handled by Fran, who really was first class. A great communicator all the way through, I would definitely recommend and if I needed finance again, Pegasus, and Fran would be my first port of call.

March 20, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you so much for your kind words, we will ensure Fran is notified. We truly hope you enjoy your summer and we look forward to helping you find a great finance deal next time.

Rated 5 out of 5 stars

Had a very positive experience…

Had a very positive experience purchasing finance for our family caravan. Lauren was my main contact / Representative and was brilliant through the whole process.The communication from Lauren was second to none. I was constantly kept up to date with the purchase process and Lauren was very informative with any queries that I raised. She made everything very straight forward and was very pleasant do deal with. Thank you very much

March 24, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your lovely review! We're so pleased to hear you had a positive experience arranging finance for your family caravan. It's fantastic to know Lauren looked after you so well – we'll be sure to pass on your kind words. Clear communication and a smooth process are exactly what we aim for, so we're delighted we delivered. Thanks again for choosing Pegasus Finance!

Rated 5 out of 5 stars

Friendly service throughout

Friendly service throughout. Fran was a big help to me really Friendly and helpful.
I would highly recommend Pegasus Finance.Thank you.

March 11, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your lovely feedback! We're delighted to hear that Fran provided such helpful and friendly service. We'll be sure to pass on your kind words. Your recommendation means a great deal to us, and if you ever need further support, we're always here to help.

Rated 5 out of 5 stars

From start to finish they could not…

From start to finish they could not have been more helpful.
Explained the full lending process and made it seem very easy.
Would highly recommend.

March 7, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your kind words! We're so pleased to hear that you found the process straightforward and that our team was able to support you every step of the way. Your recommendation means a lot to us. If you ever need any further assistance, we're always here to help!

Rated 5 out of 5 stars

Caravan Purchase⭐️⭐️⭐️⭐️⭐️

Fran at Pegasus helped me with my first Caravan purchase and I couldn’t recommend her and Pegasus as a whole enough! Kept me updated every step of the way, made sure the process was smooth, extremely friendly and genuinely happy to help! Will definitely use them in the future! Thank you again for everything, it’s really appreciated!

March 4, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you so much for your kind words! We're delighted to hear that Fran made your first caravan purchase such a smooth and enjoyable experience. We’ll be sure to pass on your lovely feedback to her!

Enjoy your new caravan, and we’d be thrilled to help you again in the future. Wishing you many happy adventures ahead!

Rated 5 out of 5 stars

Hi l am very happy with the service you…

Hi l am very happy with the service you have given me excellent customer services .and I will be using your service again when I change my caravan for a new coachman..thanks again GC

February 24, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your kind words! We're so pleased to hear that you had an excellent experience with our service. It’s great to know we could assist you, and we’d love to help again when you’re ready for your new Coachman. Thanks again for choosing Pegasus Finance!

Rated 5 out of 5 stars

Pegasus finance made the process so…

Pegasus finance made the process so easy and hassle free , Lorraine was professional and made smooth easy transaction.We were kept informed at all stages. Definitely be using again in the future. Highly recommend Pegasus.

February 26, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your fantastic review! We're delighted to hear that Lorraine made the process smooth and hassle-free for you. Keeping our customers informed every step of the way is a top priority, so it’s great to know we delivered. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 1 out of 5 stars

Terribly rude and awful customer…

Terribly rude and awful customer service!

I requested a quote from Pegasus finance and after chasing for over two weeks I received a very rude email advising they wouldn't bother trying to help me. This was not due to my credit score or eligibility as I received very competitive offers from two other companies. Terribly rude and we will never deal with them again.

Following their below reply, I can confirm that pegasus finance has made no attempt to contact me - yet more lies.

February 17, 2025
Unprompted review
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Reply from Pegasus Finance

We take all feedback seriously and are committed to providing a professional, efficient, and friendly service to all our customers. However, we do not believe this review accurately reflects our standards or processes.

Our team responds to every customer inquiry within one hour during business hours, so a two-week delay would be highly unlikely. Additionally, all calls are recorded for quality control and emails are monitored; our staff are carefully managed to ensure professional conduct at all times. We have reviewed our records and found no instance where an advisor would have responded in the manner described.

We also reached out to the reviewer (JAF) for further details so we could investigate their concerns thoroughly, but we received no response. Without this information, we are unable to verify that they ever engaged with our business.

We are always happy to assist customers with their finance needs and encourage anyone with concerns to contact us directly so we can provide the best possible service.

Rated 5 out of 5 stars

Fran at Pegasus Finance made it nice…

Fran at Pegasus Finance made it nice and easy to organise finance for my caravan nice and stress free and always very pleasant to talk to explaining the process and making sure I understood what was needed, thank you very much for your help Fran .

February 12, 2025
Unprompted review
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Reply from Pegasus Finance

Thank you for your lovely review! We're so pleased to hear that Fran made the process smooth and stress-free for you. Providing clear and helpful support is what we strive for, and it's great to know you felt well looked after. Enjoy your new caravan, and if you ever need anything in the future, we’re here to help!

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