Pegasus Finance Reviews 552

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and excellent communication throughout the process. Many people found the overall service to be outstanding, making the financing experience easy and straightforward. The customer service is frequently described as 100%, with individuals appreciating the personalized and supportive approach. People also noted the smooth user experience and the ease of contact, with staff keeping them well-informed at every step. However, some people were dissatisfied with abrupt communication and felt that the finance options offered were insufficient for their needs.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the hassle-free and stress-free... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the process easy,... See more

Customer communications

Customers consistently note positive experiences with contact. Reviewers highlight excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick. Easy, struggled to get finance, pegasus sorted us out, Only downside is higher interest rate but this company looked after us were others wouldn't. Good communication at every stag... See more

Company replied

Rated 5 out of 5 stars

Contacted Pegasus Finance online to enquire about caravan financing. I was contacted by Connor, he was such a knowledgeable person. He ensured I was kept up to date throughout the whole process. We ch... See more

Company replied

Rated 5 out of 5 stars

Pegasus Finance have been exemplary from the minute they answered the phone. I would personally like to thank George who was simply amazing by going the extra mile late on a Friday afternoon to find... See more

Company replied

Rated 5 out of 5 stars

The whole experience with Pegasus was superb from start to finish. I was really well informed by the team, especially George who was an excellent advisor throughout the process. George also liaised wi... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Pegasus Finance, we specialise in taking the hassle out of vehicle financing, whether for motorhomes, campervans, caravans, or even classic cars. We understand that securing finance for a dream vehicle should be as enjoyable and seamless as possible. That’s why our dedicated team is here to offer one-to-one guidance, focusing entirely on your individual needs. Unlike automated services, Pegasus Finance provides a truly personal experience—connecting you with a knowledgeable advisor who listens carefully, answers all your questions, and guides you step-by-step through the entire process. Our aim is to make your financing journey as smooth as possible, saving you time, effort, and worry. Our advisors work directly with lenders to secure the best, most affordable rates available, ensuring you can confidently move forward with the vehicle you love. From handling all the paperwork to giving prompt, reliable updates, we’re here to make things easy and quick, allowing you to focus on enjoying the journey ahead. With years of experience, Pegasus Finance is trusted by customers across the UK who value our commitment to service, honesty, and transparency. Whatever your adventure, we’re here to make sure you have the financing you need to get on the road with confidence and excitement.


Contact info

4.9

Excellent

TrustScore 5 out of 5

552 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Rude telephone manner

Contacted Pegasus on Friday as had been let down by a finance provider who had decided they didn’t wish to lend to a dealer who wasn’t a limited company.

Matt called me back very quickly. I explained the situation and he told me that Pegasus’s lenders wouldn’t have the same problem, but no guarantee they could help as would need to go through all the usual lending criteria etc.

A lady left me a message on Monday after she had the responses from the lenders. When I called her back I was told they had been unable to find me a lender, but very little more information was given - something around the dealership.

This was obviously bad news which was fine, however they attempted to put me to another lender who could offer me secured or unsecured loans, which when I googled appeared to have eye-wateringly rates. When I was discussing this with the lady she began simply talking over the top of me, and when I asked if she could not speak when I’m trying to speak she couldn’t get me off the phone quick enough.

I’m sure Pegasus help lots of people, and I understand they couldn’t help me, however cutting people off mid-sentence and speaking over them is plain rude.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Just taken possession of my Campervan…

Just taken possession of my Campervan 😍I couldn’t have done it without the help of Pegasus . Fran has been exemplary in handling my application, keeping me informed every step of the way. She even phoned me to ensure my Campervan had arrived safe and sound and that I was happy with everything. She is an asset to the company . Thanks again

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Alex Great service

Alex who handled my case was clear and precise with the information phoned back when he said he would and dealt with the matter very professionally but with a nice personal approach. A joy to deal with

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Alex was so helpful

Alex was so helpful totally professional not pushing you into anything great communication answered every question or queries i had , great company and a great experience for myself , and a great outcome 5 starts from me

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, really easy and I was kept up to date through out. Fran is a credit to the company, nothing is too much trouble, even when I kept changing my mind about what camper I wanted. She was patient and informative.
I will use this company again.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Overall experience is great. The team has a very professional at the same time friendly attitude. Appropriate loans options were provided promptly. It helped me to choose an option more suitable to my circumstances faster. Thanks to the Pegasus team and especially Charlie.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fran was extremely polite and…

Fran was extremely polite and professional.
And kept on top of the entire process.
Barclays took 45 minutes, by which time I had given up the will to live.
Pegasus were about 7 minutes and very much looking forward to our new purchase.
Thank You.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. . . So straightforward and well organised. Our go to person was Toby who was very friendly, polite and professional at all times and got us a great deal to give us our dream. I thoroughly recommend Pegasus Finance and would not hesitate to use them again.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Toby was excellent support in finding and securing the correct loan for me. He communicated regularly throughout the whole process via phone, text, and email. Nothing was too much trouble for him. Amazing customer service which made the process smooth and quick. Would definitely recommend!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Pegasus finance

Toby made the whole experience for me to purchase our caravan easy and keeping me informed of the progress of my case would highly recommend this company and Toby to friends and family

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Retirement home

We have just purchased a static home with help of Pegasus finance, our advisor Toby was incredibly helpful honest & polite, & thanks to him we now have a permanent retirement home.
Thanks Toby

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very polite, got in contact with me very quickly and arranged finance far quicker than I anticipated. Information was clear and everything was explained.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience with professional help from Charlie and fran from the loan car warehouse. I'm now the owner of my new audi tt thankyou

July 5, 2023
Unprompted review

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