Pegasus Finance Reviews 552

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and excellent communication throughout the process. Many people found the overall service to be outstanding, making the financing experience easy and straightforward. The customer service is frequently described as 100%, with individuals appreciating the personalized and supportive approach. People also noted the smooth user experience and the ease of contact, with staff keeping them well-informed at every step. However, some people were dissatisfied with abrupt communication and felt that the finance options offered were insufficient for their needs.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the hassle-free and stress-free... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the process easy,... See more

Customer communications

Customers consistently note positive experiences with contact. Reviewers highlight excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick. Easy, struggled to get finance, pegasus sorted us out, Only downside is higher interest rate but this company looked after us were others wouldn't. Good communication at every stag... See more

Company replied

Rated 5 out of 5 stars

Contacted Pegasus Finance online to enquire about caravan financing. I was contacted by Connor, he was such a knowledgeable person. He ensured I was kept up to date throughout the whole process. We ch... See more

Company replied

Rated 5 out of 5 stars

Pegasus Finance have been exemplary from the minute they answered the phone. I would personally like to thank George who was simply amazing by going the extra mile late on a Friday afternoon to find... See more

Company replied

Rated 5 out of 5 stars

The whole experience with Pegasus was superb from start to finish. I was really well informed by the team, especially George who was an excellent advisor throughout the process. George also liaised wi... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Pegasus Finance, we specialise in taking the hassle out of vehicle financing, whether for motorhomes, campervans, caravans, or even classic cars. We understand that securing finance for a dream vehicle should be as enjoyable and seamless as possible. That’s why our dedicated team is here to offer one-to-one guidance, focusing entirely on your individual needs. Unlike automated services, Pegasus Finance provides a truly personal experience—connecting you with a knowledgeable advisor who listens carefully, answers all your questions, and guides you step-by-step through the entire process. Our aim is to make your financing journey as smooth as possible, saving you time, effort, and worry. Our advisors work directly with lenders to secure the best, most affordable rates available, ensuring you can confidently move forward with the vehicle you love. From handling all the paperwork to giving prompt, reliable updates, we’re here to make things easy and quick, allowing you to focus on enjoying the journey ahead. With years of experience, Pegasus Finance is trusted by customers across the UK who value our commitment to service, honesty, and transparency. Whatever your adventure, we’re here to make sure you have the financing you need to get on the road with confidence and excitement.


Contact info

4.9

Excellent

TrustScore 5 out of 5

552 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend!

George was fantastic! I would highly recommend Pegasus, friendly, easy to deal with, very knowledgeable and so quick. A great experience overall for us.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good job George!!!

A stress free experience from start to finish. George was very helpful and professional, there was no delay in dealing with any query or problem. I would recommend this company to anyone looking to finance a vehicle. 6✨ if that was possible. Many thanks Steve H.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Thnak you George

Thank u Pegasus for helping us get our dream caravan. Big thank you specifically for George what a lovely man bent over backwards to help us thank you your a credit to the firm.

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

George was superb

George was superb. He went above and beyond to find the perfect package for me. He kept me informed every step of the way. Customer service at its best. Thank you

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Resurance with Pegasus Finance

It was an experience all the way through for me. Mr Jones had been there every step of the way. Me that is not up to date with technology but Mr Jones was. I had been approved for the loan and the last step was to do the electronicly sign on? Well I failed that, I had just finished night shift then try to do the form? I didn't even pass the Security clearance. I called Mr Jones, I had just lost all aspect in passing anything? Mr Jones Calm me down, and reassured me there always a way around Technology? Here was right, and the task was completed with delight thanks to Mr Jones at Pegasus Finance. Thank you for your time and your Team too. With warm regards Geraldine

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Would not recommend. We had beenhoping to finance a van or campervan. Initial contact was pleasant and all relevant information taken. We received a call the next day from a staff member who basically offered us £25k but the total amount payable was almost £40K!!! How is that ok ? I knew our credit scores were good and so when questioned I was told it is what it is and wasn't given any explanation. I felt very sad and frustrated that they wouldn't at least explain further.
Needless to say I've now gone somewhere else and I am so glad. There are better lenders out there.

July 7, 2022
Unprompted review
Pegasus Finance logo

Reply from Pegasus Finance

Dear Sarah, Thank you for your review via Trustpilot. We are obviously sorry we were unable to help fund your campervan, but there are many regulations lenders have to meet when providing a loan. One of these factors is affordability - This is a calculation which is forced upon them by the FCA and is not necessarily their opinion on whether you can afford the loan or not. On this occasion you were offered a loan amount which met these criteria, even though it was not what you were hoping for. Best of luck.

Rated 5 out of 5 stars

Perfect! A1

From start to finish absolute pleasure to deal with these guys. Thoroughly professional, always replied to phone calls / emails, and got the job done. Great rates too! Call out to Tay who’s been our advisor and has been brilliant. Highly recommend Pegasus Finance.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

VW Camper finance ⭐️⭐️⭐️⭐️⭐️

We contacted Pegasus to arrange finance for our VW Campervan build after the dealer we bought from recommended a broker and he took 3 days to come back to us with a ridiculous quote. From the very first contact with Pegasus we knew we were at the right place. I spoke with George who was fantastic within an hour he had us finance approved and within budget. A few days later we recieved a lovely touch through the post, George had sent us a VW Camper key ring for our new van keys with a lovely note. It took 9 weeks for our van to be converted into a camper and George was in constant contact with me, putting my mind at rest that we had gone with the right company! I cannot thank Pegasus enough for turning my dreams into reality and I just want to say that George is an absolute credit to the company his customer service skills are phenomenal and one of the many reasons I will use Pegasus again in the future. Absolutely brilliant

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant finance company

Brilliant finance company. I've dealt with Toby on both occasions and got the best deal and what I wanted.thanks Toby, your a credit to the company. I will be back again in the near future for my next adventure. Thanks Terry.

April 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing! They’ve helped me to find the best finance for my current situation, Emma has gone above and beyond to sort everything out! Thank you!
They have also done all the checks on the car and dealership that I have chosen so I didn’t have to worry about it. Definitely recommend 🙃

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Just phoned re finance for a static…

Just phoned re finance for a static told better to be a homeowner and could my daughter in law apply for Fianance as we rent from her before he even took my details would not reccomend at all
Now looking st another lender felt he was not interested

October 14, 2020
Unprompted review
Pegasus Finance logo

Reply from Pegasus Finance

Dear Mrs Brennan,

We are extremely sorry your enquiry made you feel this way, and it is unacceptable. The current state of the UK finance industry means that our funding options for static caravans are extremely restricted. I feel that this message was not communicated correctly to you.

Once the COVID situation comes under control we will be back in a position to offer great finance packages for static caravans and holiday homes. We hope you find what you are looking for.

Kindest regards.

Rated 1 out of 5 stars

Excellent credit and still got rubbish offer..

I have an excellent credit rating and lots of disposable income. So, I thought now would be a good time to look at getting the campervan we always wanted. I applied for £40,000.

I got a call from someone telling me that the pandemic is affecting the terms being offered and the most he could get for me was £15,000.

This is just ridiculous! No idea what crappy providers they are using but I went straight to another place and got £35,000 with no problems.

Not a great broker at all.

August 29, 2020
Unprompted review
Pegasus Finance logo

Reply from Pegasus Finance

Dear Jamie,

We are very sorry we were unable to help with your purchase on this occasion. As you mentioned, the COVID pandemic is causing huge issues within the UK finance sector. We are still able to help thousands of customers every month, however, some lenders are rather nervous, and therefore, very strict on their lending criteria. Through no fault of our own, a limited number of customers have been restricted on the size of advance, this could be for a multitude of reasons.

We hope you enjoy your campervan. Best of luck, stay safe.

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