Pela Case Reviews 2,734

Loved their writing style, didn't feel intimidated at all and instead very welcomed!

I had a broken phone grip. I sent a message, had a response within hours and they had sent a new one by the next day! Great customer service team!

They responded promptly and in a very friendly manner.

Pela stands behind their products and are there to help if you need it. I was very pleased with the quick response from the customer service team and had my issue dealt with promptly.

My experience with Pela shows me that this company is conscious towards their customers. When I reached out they responded quickly. Katrina followed through with working to resolve a shipment that was held up due to an unavailable item.

Quick response, very helpful and accommodating

Friendly and timely communications that led to a quick solution.

accidentally placed a double order, it was quick and simple to get it cancelled and refunded. Haven’t gotten my cases yet so I can’t review that, but I expect them to be wonderful..

I love this company! amazing products that make a real difference, look fantastic and work great! my case is still holding up for over 2 years, but i just love all the options so im buying a new one :) and some great accessories to go with it! I also had to change my order last minute and the customer service was fast, friendly and solved my concern in one try. I’d give Pela 10 stars if i could!!

I love my Pela case and when I ran into an issue with the MagSafe insert, thier customer service dept took great care of me!

Had an issue redeeming an offer (indirect, from a brick and mortar store), the company responded to the support request quickly and resolved it and it was easy and pleasant.

The company is truly helpful and their employees are in contact with the client in no time. Very serviable and fast to answer inquiries.

The response to my email was fast and professional. The link sent for the return process was very helpful. The cases are beautiful and well-made, unfortunately they don't fit my phone.

Very good value for money. I bought 2 for 1 casses for my Google Pixel 6 Pro. I couldn't find them anywhere else and the designs are pretty cute.

Pela responded to my concerns with compassion and kindness. They actually looked into the issues I was addressing and even sent an email to all Pela members. Not only that, the products the company makes are so chic and cute. They don’t make you feel guilty for having your own fashion drawer for your phone lol. <3

beautiful durable products, noble incentive to be eco friendly, and excellent customer service. quick, responsive, and helpful.

Enthusiastic and prompt response to my issue. Resolved immediately. Can’t wait for my products.

Pela is all around amazing! Love what the company stands for and the customer service is just as awesome! Extremely nice, understanding and quick to respond / solve any issues! Will definitely be purchasing again

I needed an order correction prior to shipping. The correction was cheerfully made. It is always wonderful to get kind and attentive service especially from an online company. This is my second order and definitely won't be my last!

I had some problems with my order and in the end I returned it, but the customer service was so excellent and very generously resolved my issue. Truly a sustainable company with great customer service.