Pelleline Reviews 231

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

For me, shoes is the main objective when we talk about styles. I prefer wear different shoes, it depends not only on the weather outside, but also it depends on my total look. Thus, I got used to visi... See more

Rated 5 out of 5 stars

Easy and efficient. Soodie sent me pictures and was very helpful. UPS is a great choice for shipping. I paid for this but always get updates and all shipments from Pelleline have arrived in great shap... See more

Rated 5 out of 5 stars

If you are buying US goods from Australia sometimes the delivery can be less than efficient and you are left wondering whether you are ever going to receive the goods. Not so with Pelleline. My expe... See more

Rated 5 out of 5 stars

THE SHOES WERE GREAT, THE PRICE WAS EVEN BETTER BUT THE SHIPPING COST AND THE PACKAGING WAS UNACCEPTABLE. I PURCHASE SHOES ONLINE(over 40pr} and I HAVE BOUGHT ALLIGATOR COWBOY BOOTS THAT COST LESS TO... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Mens Designer Shoes and Accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
Pelleline logo

Reply from Pelleline

Hi Mr. Hampton,
we are very sorry that you are not happy with shipping time, some of the polishes you ordered were on back order , we do not want you to be unhappy thats why we cancelled and issued refund so you can purchase from different retailer.

Rated 3 out of 5 stars

you sent the wrong color

you sent the wrong color. I ordered brown shoes; you sent black. However, I love the shoes – they are very comfortable, but I really did need brown shoes. Other than this, I would've given five stars!

July 12, 2021
Pelleline logo

Reply from Pelleline

Hi Mr. Janeiro,
Thank you for your review, we are happy that the shoes fit you fine and comfortable, We did check the order and pictures that we take before shipment, your shoes are dark brown, we have them in 3 different shade of brown the one you ordered its a very deep chocolate brown that could mistake with black.
enjoy them

Rated 5 out of 5 stars

Excellent service

Excellent service! I will definitely be utilizing Pelleline again for my shoe purchases. Excellent price, fast shipping, and great shoe! Thank you guys, you rock!
D Johnson
Charlotte, NC

July 9, 2021
Rated 1 out of 5 stars

I ordered shoes that were advertised as…

I ordered shoes that were advertised as crocodile but, were cheaply made shoes. When called to return the item the representative was very dimmisive. He stated that they never said the shoes were genuine, but on the contrary they were not!

July 4, 2021
Pelleline logo

Reply from Pelleline

Dear Mr. Jenkins,
At Pelle line for 40 years we do take pride in what we sell and keeping our loyal customers happy. Although We do appreciate every review but after reading yours we do not see a valid base for it. The shoe you purchased its a one piece tuxture calf skin lace up, the shoe is not crocodile and no where in our website its advertise as genuine crocodile, maybe because of finish and texture you assumed its a crocodile shoe, but its not something we advertise or sell it under.
The shoe its all leather, with full leather sole
We do have a big section of Genuine exotics shoes on our website that you can pick from.

Rated 5 out of 5 stars

5 STAR???

THE SHOES WERE GREAT, THE PRICE WAS EVEN BETTER BUT THE SHIPPING COST AND THE PACKAGING WAS UNACCEPTABLE. I PURCHASE SHOES ONLINE(over 40pr} and I HAVE BOUGHT ALLIGATOR COWBOY BOOTS THAT COST LESS TO SHIP BUT THE ISSUE IS MY SHOES CAME WITH THE SHOE BOX SMASHED AND TORN. I KNOW THE SHIPPING COMPANY MAY HAVE DONE THIS BUT THEY SHOULD HAVE BEEN PLACED WITH A OUTER BOX TO PROTECT THE BOX AND SHOES. THIS WAS A LIMITED ITEM AND I COULD NOT RETURN BECAUSE OF LIMITED SIZES AVAILABLE. I AM SO GLAD THE SHOES DID NOT GET DAMAGE. PLEASE PACKAGE MORE CAREFULLY FOR FUTURE CUSTOMERS.

June 28, 2021
Pelleline logo

Reply from Pelleline

Hi Mr. Washington, Thank you for your review, we are very sorry that your box got ruined in transit, If you want please send us a direct email and we will ship you a replacement box for your shoes,
enjoy your shoes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look