Abhorrent service
I had a very negative experience with this shop. I purchased a bag and decided to return it immediately. At first, the staff refused to provide a refund even though consumers law clearly states that they are obligated. Only after 24 hours of negotiations did they agree to reimburse me via bank transfer. However, more than a week later, I have still not received the payment and the transaction has not been cancelled even though I gave the bag back.
This lack of professionalism and failure to honor their own commitment is unacceptable. I cannot recommend this shop to others.
EDIT * European consumer law takes precedent over Italian law. Your answer shows a lot about who you are as a company, and the fact that after several months I'm still waiting for a refund even though I gave you the bag back on the same day tells me everything I need to know. Hopefully this prevents other people being scammed.
EDIT**
If you do have a receipt then send it to me because I have not been credited. That is not the law I was referring to by the way.
Reply from Pelletteria Veneta - Rialto
The law states we are obligated to refund only for ONLINE purchases. There is no such obligation in Italy for in-store purchases.
**EDIT: I suppose you refer to EU Law
DIRECTIVE (EU) 2023/2673 and that only refers to purchases at a distance (internet, phone, etc).
Anyways we sent the refund via bank transfer as per your request on Sept. 18th We have the bank receipt.
Please contact our customer service at assistenza@pelletteriaveneta.com to have te bank receipt sent to you thank you