I purchased a car seat but decided to return it because I had thought it was elevated to allow the dog to see out, but it was not. The return process went smoothly and I was given a refund minus a res... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Pelsbarn is very important not only are there products excellently made for our pet partner, (family) but they help with all animals to be feed and treated when no one else will. THEY CARE And that's... See more
Company replied
I cannot say enough wonderful things about Pelsbarn. After our house fire, we were going through such a difficult time — and they replaced Milo’s bed completely free of charge. 🐾💛 That kind o... See more
Company replied
Our Bella is a rescue that was days from being euthanized. From the day she came home she was afraid, shaking and untrusting. We had exhausted everything the internet offered in quelling her anxiety,... See more
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Company details
Written by the company
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
More than just a dog bed...
Written by the company
- No robots here; we're real people!
- At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️
Read before writing a review
Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping......
We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up.
Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️
A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it!
Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home!
With gratitude,
Fay, Bianca and the other dogmoms from Pelsbarn
Contact info
United States
- pelsbarn.co
4.2
Great
3K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t fall prey to their marketing
The product is just junk. Looks good in the photos in their marketing but when it arrives you’ll see. Returning it is a joke. They tell you it needs time to get to form. You give it time. Then life gets busy and you forget to broach the return again and you’re a few days past their return window. Then you throw them out. They got me. Don’t let them get you.
Updated:
I saw the email. I responded. It looked like an attempt to discredit my review. Sneaky again. Glad to stand behind my review.
Don’t waste your time. They don’t stand behind their product.
March 27, 2026
Unprompted review
Reply from Pelsbarn
Hi Mike.
We’re sorry to hear this and understand your frustration.
We’ve reached out to gather a few details (like your order number and full name) so we can look into this and assist further.
Please check your spam folder in case you missed our email.
Warmly,
Team Pelsbarn
Great company with great products
I ordered a Pelsbarn bed for my toy breed dog. It’s so deep he disappears into it (a good thing). It’s so luxurious!!! I will definitely order more products from this company. They have raised the bar for high-quality dog accessories. And they support animal shelters, too!!
March 26, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🥰
We absolutely love picturing your little pup disappearing into the bed, that cozy, safe feeling is exactly what we aim to create with our products. It’s amazing to hear that you find it so luxurious and that it’s a perfect fit for your toy breed dog.
Your kind words about our quality truly mean a lot to us. We put a lot of care into designing products that are not only beautiful, but also comfortable and durable. And it’s especially meaningful that you mentioned our support for animal shelters, that’s a mission very close to our hearts. 💛
We’re so happy to have you as part of the Pelsbarn family and can’t wait to welcome you back for more products in the future. Give your pup lots of cuddles from us! 🐾
Awesome company with awesome products
Awesome company with awesome products! My car bed had a piece break and they sent me a new one immediately.
March 26, 2026
Unprompted review
Reply from Pelsbarn
Dear Lindsey,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you’re happy with your car bed and that you’re enjoying our products. It’s also great to know that our team was able to quickly help when something broke, we always want to make sure our customers are taken care of and can enjoy their purchase without worries.
Your kind words truly mean a lot to us and motivate our team to keep delivering both quality products and the best possible service.
If you ever need anything in the future, please don’t hesitate to reach out, we’re always here for you! 🚗🐾
Responsive to customer needs
I had a problem with my order and the folks at Pelsbarn were happy to help me work things out.
March 18, 2026
Unprompted review
Reply from Pelsbarn
Dear Myrna,
Thank you so much for your kind review! 😊
We’re really glad we were able to help resolve the issue with your order and that everything worked out in the end. Our team always strives to provide the best possible support, so it means a lot to hear that you had a positive experience with us.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out, we’re always happy to help!
Best regards,
Team Pelsbarn
Reply from Pelsbarn
Hallo Denise und Joseph,
vielen lieben Dank für eure tolle Bewertung, das freut uns wirklich sehr! 😊
Am schönsten ist es für uns zu hören, dass euer Hund das Bett so liebt 🐾
Danke euch für euer Vertrauen und dafür, dass ihr euch für Pelsbarn entschieden habt!
Alles Liebe
Team Pelsbarn🐶
AAA PRODUCT AND SERVICE
I made contact about a delivery I received and Pelsbarn.org sorted it out immediately. Nothing was a problem and made me feel very happy and confident buying future products with this business. Ty for your wonderful products 😁
March 24, 2026
Unprompted review
Reply from Pelsbarn
Dear Jenny,
Thank you so much for your kind review! 😁
We’re really happy to hear that we could quickly resolve your delivery issue and that you felt supported throughout the process. That’s exactly the experience we aim to provide.
It means a lot to us that you feel confident ordering from us again, your trust is truly appreciated.
Thank you again for your kind words and support, and we look forward to helping you again in the future! 🐾💛
Best regards,
Team Pelsbarn
Frenchies favorite blankets
I never knew that there were dog blankets/beds that calmed our Frenchies. Piper is always so wound up at night until she gets blankets on the couch. She calms down right away and falls asleep.
March 4, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 😊
We’re so happy to hear that Piper is enjoying her calming blanket and that it’s helping her relax in the evenings. It’s always amazing to see how quickly they can settle once they feel comfortable and secure, that’s exactly what we hope for with our products. 🐾
It’s especially lovely to hear the difference it makes in her routine, going from being wound up to peacefully falling asleep. Moments like that are exactly why we do what we do.
Wishing Piper many more calm, cozy, and restful nights ahead. Thank you again for sharing your experience with us, it truly means a lot! 💛
My First Order
Enjoyed the professional communication I received with my online order.
This order was my first order with the company. I did not know them , but they seemed to be reputable and proved to be very reputable, very helpful and caring.
Thank you !
Letha Parsons
March 18, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your kind review, Letha! 😊
We’re really happy to hear that your first experience with us was a positive one. We understand that ordering from a new company can sometimes feel uncertain, so it means a lot to know that we were able to build that trust and meet your expectations.
It’s wonderful to hear that you appreciated the communication and felt supported throughout your order, that’s something we truly care about.
Thank you again for your trust and for taking the time to share your experience. We hope to welcome you back again soon! 🐾💛
I messed up my order
I messed up my order, but they didn’t blink an eye. They adjusted it and sent what I really needed for our 14 year old fur baby.
I never wondered what was going on, either. They were constantly updating me.
As long as we have a fur baby, we’re SOLD on this company. I absolutely LOVE what they do, and our girl’s bed is exceptionally made.
March 4, 2026
Unprompted review
Reply from Pelsbarn
Dear Bonnie,
Thank you so much for your amazing review! 😊
We’re really glad you reached out so we could help fix the order — these things can happen, and we’re always happy to make sure you get exactly what you need.
It means a lot to hear that you appreciated the updates along the way. We always try to keep communication clear so you never have to wonder what’s going on.
Most of all, we’re so happy your 14-year-old fur baby is enjoying her bed. Knowing she’s comfortable and well taken care of is exactly why we do what we do. 🐾💛
Thank you for your trust and support, it truly means the world to us!
Love Pelsbarn!
First, let me start by saying how much my Luna loves her Calming Blanket!! It's her favorite thing! I also have to commend this company for their outstanding and fast customer service. They really listen to you and care about their product, company and community!
March 6, 2026
Unprompted review
Reply from Pelsbarn
Dear Jessica,
Thank you so much for your wonderful review! 😊
We’re so happy to hear that Luna loves her Calming Blanket and that it’s become her favorite, that’s exactly what we hope for! 🐾💛
It also means a lot to us that you noticed our customer service. We truly care about our customers, our products, and the community we’re building, so your kind words really make our day.
Thank you again for your support and for sharing your experience. Give Luna an extra cuddle from us! 🐶
Bought the beds to protect my couch
Bought the beds to protect my couch. Granddogs love them! Order was received quickly and accurately. Communication was really great throughout process. Also love helping pound puppies since my granddogs were both rescues!
March 16, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 😊
We’re so happy to hear that the beds are doing their job protecting your couch and that your dogs love them, that’s the best outcome we could hope for! 🐾
It’s also great to know that your order arrived quickly and that you had a positive experience with our communication along the way. We always do our best to keep everything smooth and clear for our customers.
And we absolutely love that your dogs are rescues, that makes it even more special. Supporting dogs in need is very close to our hearts, so it means a lot that this resonates with you as well. 💛
Thank you again for your support and for sharing your experience with us!
Everything went so smoothly and…
Everything went so smoothly and pelsbarn so energetic to help all furry kids. Such a pleasure to be part of. Thank you theresa vangieson and bella ❤️
March 16, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your beautiful and heartfelt review! ❤️
We’re truly happy to hear that everything went smoothly and that you felt the positive energy behind what we do. Helping furry friends and making both pets and their owners happy is exactly what drives us every single day, so your words really mean a lot to us. 🐾
It’s wonderful to hear that you felt part of what we’re building — that’s exactly the experience we hope to create. And a special thank you for mentioning Theresa, Vangieson, and Bella… sending them lots of love from our side as well! 💛
Thank you again for your trust and support. We’re so grateful to have you as part of the Pelsbarn family!
A sort of happy ending
I previously left a pretty scathing review for Pelsbarn, due to the most exasperating customer experience I have ever had. It revolved around a product that I ordered from them that stalled in the delivery process. The company was unable to tell me where the package was, or when I would get it. This went on for several weeks.
Our of sheer frustration, I filed a chargeback claim with my bank. About two weeks later, I received notice the package was coming. I no longer wanted the product, and was ttold to refuse delivery of the package and they would refund my money. The package arrived while I was away. Then I was told I couldn't return the package because I had filed a chargeback claim.
After a lot of back and forth, my issue was finally resolved. Pelsbarn allowed me to return the product - they even paid the return postage costs - and they worked things out with my bank. The end result is I finally got my refund.
While my issue was resolved, I went through a lot to get it to that point. The company has two customer service reps who are not empowered to offer any satisfaction to the customer without checking with the higher ups. This I think is a mistake. The woman I spoke with did her very best, but her hands were tied.
For a company that does so much good for shelter animals, they don't do a whole lot for their customers.
February 12, 2026
Unprompted review
Reply from Pelsbarn
Hi Betsy,
We’re very sorry to hear about your experience.
We do see that you are currently still in communication with our support team regarding this matter. Our team will continue working with you through the existing email thread to help move this toward a resolution as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while our team assists you.
Warmly,
Team Pelsbarn
Dang it they were right!
My ordered shipped very quickly. I wasn't sure how great these beds really were until I put them on my couch. My dog immediately hopped up and snuggled in. Loves it. It's everything they said and more. The best part is they help ither dogs in need to be comfortable and feel loved.
March 7, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 😊
We’re so happy to hear that your order arrived quickly and that your dog loved the bed right away, that’s always the best sign! There’s nothing better than seeing them jump in, snuggle up, and feel completely comfortable. 🐾
It also means a lot to us that you mentioned our mission to help dogs in need. Being able to give back and make a difference for other dogs is something we truly care about.
Thank you again for your kind words and support — it really means a lot to our team! 💛
Top Customer Service
There were some issues with the product I received, yet Pelsbarn went above and beyond. They took responsibility and sent me a beautiful replacement solving all of my concerns. I highly recommend the product and even more so the company. Thank you!
March 13, 2026
Unprompted review
Reply from Pelsbarn
Dear Kara,
Thank you so much for your kind review! 😊
We’re sorry again that there were some issues with the product initially, but we’re very glad we were able to resolve it for you. Your satisfaction is very important to us, and whenever something isn’t quite right, we always do our best to make it right.
It’s wonderful to hear that you’re happy with the replacement and that your concerns were solved. Your recommendation truly means a lot to us. Thank you for your trust and for taking the time to share your experience! 🐾💛
Best regards,
Team Pelsbarn
Pelsbarn has a great car seat for my dog.
Pelsbarn emailed me with up to date information about the progress on shipping my dog’s car seat to me.
When the car seat arrived yesterday, I put my dog into the seat on the floor of my living room and she was very happy with her new car seat. I think it will give us miles of smiles. Thank you Pelsbarn!
March 11, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 😊
We’re really glad to hear that you appreciated the shipping updates. We always try to keep our customers informed along the way so you know exactly what to expect while waiting for your order.
It’s lovely to hear that your dog was already happy sitting in the car seat in your living room, that’s always the best sign! When dogs feel comfortable right away, it usually means they’ll enjoy it even more once they start using it in the car.
We hope the car seat brings you many safe, comfortable trips and plenty of miles of smiles together. Thank you again for your kind words and for choosing Pelsbarn! 🐾🚗
Great product, Great customer service!
We ordered the luxury car beds for our new puppy, and we are THRILLED with them! Knowing that he is happy and safe allows us the comfort to be able to take him everywhere with us! We had a little snag with delivery, but their customer service team was beyond helpful. Aurela and Jessy were quick to respond and stayed in communication until the issue was resolved.
Coming from someone who was in customer service for 20+ years, I can say we felt truly valued as a customer, which is rare these days!
We will definitely be back! Thank you!
March 11, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful and thoughtful review! 😊
We’re absolutely delighted to hear that you’re thrilled with the luxury car beds and that your new puppy is happy, safe, and comfortable while traveling. Knowing that it gives you peace of mind to take him everywhere with you is exactly what we hope for with our products. 🐾🚗
We’re also very happy to hear that Aurela and Jessy were able to help resolve the delivery issue and kept you updated along the way. Your kind words about our customer service truly mean a lot to us, especially coming from someone with over 20 years of customer service experience. Hearing that you felt genuinely valued as a customer is one of the best compliments we could receive.
Thank you again for taking the time to share your experience. We look forward to welcoming you back in the future and wish you and your puppy many safe and cozy adventures together! 💛🐶
A great product
A great product. Made well & great materials. My dogs are so calm on the couch beds. They are asleep in minutes. I am so happy I bought one for each dog.
March 1, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 😊
We’re very happy to hear that you’re pleased with the quality and materials of the beds. It’s even better to know that your dogs feel so relaxed on them and fall asleep within minutes, that’s exactly what we hope for!
How lovely that each of your dogs now has their own bed to enjoy. Thank you for taking the time to share your experience with us, it truly means a lot. Wishing your dogs many more cozy and relaxing naps! 🐾💛
Best regards,
Team Pelsbarn
customer service - car seat
I was hesitant to order the car seat as they are kind of expensive - but when they had a buy one get one at a good % off I went for it! Waited for the package and was VERY pleased with the quality - but there was only one! So I doubted my understanding of the order - but I reached out for clarification!! I heard back in about an hour with an apology and explanation that the warehouse had made a mistake and a 2nd one was on the way! I came today and they are great! So pleased with the product and customer service!
March 6, 2026
Unprompted review
Reply from Pelsbarn
Dear Suzanne,
Thank you so much for your thoughtful review! 😊
We completely understand your hesitation at first, so it’s wonderful to hear that you decided to take advantage of the offer and give our car seats a try. We're very happy that you’re pleased with the quality!
We’re sorry again for the mix-up with the initial shipment, but we’re glad we could quickly look into it and resolve it for you. Mistakes can occasionally happen, but we always do our best to fix them as quickly as possible.
It’s great to hear that the second car seat has now arrived and that you’re happy with both the product and our customer service. Thank you for taking the time to share your experience — it truly means a lot to us! 🐾🚗
Love this Car Bed!
Our luxe car bed arrived in a timely manner with clear installation instructions. The overall quality of this product is simply outstanding. Our little Cavapoo loves the softness and it looks great in our car. She curls up as soon as she’s in it and takes wonderfully long naps while we’re on the move. It’s so great to know she can be with us and be safe and comfortable!
March 5, 2026
Unprompted review
Reply from Pelsbarn
Dear Carrie,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that your Luxe Car Bed arrived quickly and that the installation instructions were clear. It’s even better to know that you’re happy with the quality and how it looks in your car.
It sounds like your little Cavapoo has already claimed it as her favorite spot! Knowing that she can travel safely, comfortably, and even enjoy long naps on the road is exactly what we designed it for. 🐾
Thank you for sharing your experience with us. Wishing you and your Cavapoo many more cozy and safe car rides together! 🚗💛
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