I purchased a car seat but decided to return it because I had thought it was elevated to allow the dog to see out, but it was not. The return process went smoothly and I was given a refund minus a res... See more
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Review summary
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Pelsbarn is very important not only are there products excellently made for our pet partner, (family) but they help with all animals to be feed and treated when no one else will. THEY CARE And that's... See more
Company replied
I cannot say enough wonderful things about Pelsbarn. After our house fire, we were going through such a difficult time — and they replaced Milo’s bed completely free of charge. 🐾💛 That kind o... See more
Company replied
Our Bella is a rescue that was days from being euthanized. From the day she came home she was afraid, shaking and untrusting. We had exhausted everything the internet offered in quelling her anxiety,... See more
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Company details
Written by the company
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
More than just a dog bed...
Written by the company
- No robots here; we're real people!
- At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️
Read before writing a review
Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping......
We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up.
Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️
A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it!
Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home!
With gratitude,
Fay, Bianca and the other dogmoms from Pelsbarn
Contact info
United States
- pelsbarn.co
4.2
Great
3K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The HEADLINES SAY buy one get one free
The HEADLINES SAY buy one get one free. THAT IS NOT THE CASE. After you pay, they send you a notice saying you get the bed, but a blanket is free. I questioned them and they said sorry for any inconvenience. FALSE ADVERTISEMENT!
February 28, 2026
Unprompted review
Reply from Pelsbarn
Hi Sue.
Thank you for sharing your feedback.
We’ve reached out to you directly to gather a few additional details, such as your order number and full name, so we can look into this further and assist you properly. Please check your inbox (and spam folder just in case) and reply when you’re able so we can resolve this with you.
Warmly,
Team Pelsbarn
An organization that puts customer service first
I ordered the special where you buy one bed you get one. There was an error with the initial shipment but Pelsbarn was quick to resolve it! They are fabulous to work. I would order from them again without question. What a wonderful organization.
March 3, 2026
Unprompted review
Reply from Pelsbarn
Dear Darlene,
Thank you so much for your kind review! 😊
We're sorry again for the issue with the initial shipment, but we're really glad we were able to resolve it quickly for you. Providing good service and making sure our customers are taken care of is very important to us.
It means a lot to hear that you enjoyed working with us and that you would order from us again. Thank you for your trust and support, we truly appreciate it! 🐾
The best bed and blankets !
I had never heard of Pelsbarn but when I saw that they donate to help dogs in need, I took a closer look. I bought 4 calming blankets: 1 for my grand cat, 2 for my grand dogs and 1 for my nephew dog. The price was very reasonable. Then I bought my dog the memory foam bed and it came with a calming blanket. She is so happy and loves her bed!
March 2, 2026
Unprompted review
Reply from Pelsbarn
Dear Celia,
Thank you so much for your wonderful review! 🐾
We’re so happy you discovered Pelsbarn and that our mission to help dogs in need caught your attention. Supporting animals is something we truly care about, so it means a lot to hear that it resonated with you.
It’s lovely to hear that you chose calming blankets for your grand cat, grand dogs, and your nephew’s dog, they all sound very lucky! And we’re especially glad to hear that your own dog is enjoying the bed and calming blanket. Hearing that she loves her bed makes us incredibly happy.
Thank you again for your support and for sharing your experience. It truly means a lot to our small team! 💛
I ordered the buy one get one and…
I ordered the buy one get one and accidentally ordered a 3rd one-wrote and they corrected right way. Received the 2 beds-they are absolutely fantastic!
March 1, 2026
Unprompted review
Reply from Pelsbarn
Dear Marci,
Thank you so much for your wonderful review! 😊
We're really glad you reached out after placing your order and that we were able to quickly help correct the extra item for you. We always do our best to assist as fast as possible when something like that happens.
It’s even better to hear that the beds have arrived and that you think they’re absolutely fantastic! That’s exactly what we love to hear, and we hope they’re being enjoyed already. 🐾
Thank you again for your support and for taking the time to share your experience. It truly means a lot to us!
This is an awesome company
This is an awesome company! My order was delivered to an address other than mine. The constant communication and investigation to locate my order from them was outstanding! I was able to retrieve my order 🤗! They were dedicated to making sure I was a satisfied customer.
February 17, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🤗
We’re really glad to hear that you were able to retrieve your order in the end. Situations like this can be frustrating, so we always do our best to stay in close contact and help find a solution as quickly as possible.
It means a lot to us that you noticed the effort from our team. Your satisfaction is very important to us, and we’re happy we could assist you along the way.
Thank you again for your kind words and for choosing us! 💛
Pelsbarn is obviously a very caring…
Pelsbarn is obviously a very caring company.
February 6, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your kind words!
At Pelsbarn, we truly care about every dog and family we work with, so it means a lot to hear that reflected in your experience. Your feedback encourages us to continue doing our very best every day. 💛
We’re grateful for your support!
The car seat for my new puppy is great
The car seat for my new puppy is great; we've only used it a couple of times, but she is able to settle right down without incident. And having her leashed to the car gives us security in case of incidence. I had a couple questions and the Pelsbarn team was very responsive. It's a small company, and they make donations for shelter dogs and bring awareness to dog rescue.
February 17, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your thoughtful review 🐾💛
We’re so happy to hear that your new puppy is already settling into her car seat so easily. Those first car rides can be such an adjustment, so knowing she feels calm and secure, and that you feel that extra peace of mind with the safety leash, truly means a lot to us.
We’re also glad our team could quickly answer your questions. Being responsive and supportive is very important to us, and we always want you to feel confident in your purchase.
And thank you for recognizing our mission. Supporting shelter dogs and raising awareness for rescue efforts is a core part of who we are. Every order helps us continue that work, and customers like you make it possible.
Wishing you and your sweet puppy many safe, cozy adventures ahead 🚗🐶✨
The products are as described
The products are as described. When I finally received them, I love them.
February 20, 2026
Unprompted review
Reply from Pelsbarn
Dear Barbara,
Thank you for your honest feedback 🐾
We’re so glad to hear that once your products arrived, you loved them. That truly means a lot to us. We always aim to describe our products as clearly and accurately as possible, so it’s great to know they met your expectations in person.
Thank you for choosing Pelsbarn and for sharing your experience with us 💛
Cheaply made, not worth the cost
I was very surprised at how the 'Original Pelsbarn Calming bed' was so thin and flimsy. For the cost of this product I should have just bought a soft blanket to put on the couch. I feel the product is very overpriced for the lack of quality
November 23, 2025
Unprompted review
Reply from Pelsbarn
We’re really sorry to hear you’ve had this experience.
At this time, we don’t see any prior communication from you regarding this concern. We’ve asked a member of our support team to reach out to you directly to better understand what happened and work toward a resolution. Please keep an eye on your inbox (and spam folder, just in case).
Warmly,
Team Pelsbarn
Pelsbarn Company is a very good company…
Pelsbarn Company is a very good company in many ways. It supplies, Quality, bedding, blankets, and other dog accessories that are far above superior to any I’ve used for my dogs. In one of the things that I love most especially is that my dog loves everything I’ve ever bought for him from Pelsbarn, especially his big orthopedic bed. It’s so soft. He just curls up in it and sleeps so peacefully! And a portion of your proceeds goes to animal charities!! I highly recommend this company for all your doggy needs!!
February 24, 2026
Unprompted review
Reply from Pelsbarn
Dear Karen,
Thank you so much for this incredibly kind and thoughtful review ❤️🐾
It truly means the world to us to hear that you see the care and intention behind everything we do. Knowing that your dog loves his big orthopedic bed, curling up, sleeping peacefully, and feeling completely comfortable, is exactly why we started Pelsbarn in the first place.
We put so much focus into creating bedding and accessories that are not only beautiful, but genuinely supportive, soft, and built to last. Hearing that you find the quality “far above superior” to anything you’ve used before is such an honor.
And thank you for mentioning our mission. Giving back to animal charities is a core part of who we are. Every purchase helping another animal in need makes this community even more special. When customers like you choose Pelsbarn, you’re not just choosing comfort for your own dog, you’re helping extend that comfort to others still waiting for their forever homes.
We are so grateful for your recommendation and for trusting us with your dog’s comfort. Please give him an extra cuddle from all of us 🐶✨
If I could rate it less than 1 star
If I could rate it less than 1 star, I would. I purchased the $300 "Luxurious" full back seat protector in November 2025 to protect my light colored leather interior from my mini poodle's paw prints and drool. I placed the seat protector in my car around mid December and my dog travelled in the car about 7 times between that time and recently. About 2 weeks ago, I lifted the seat protector to find color transfer in the pattern of the silicon non-slip material. I was horrified and immediately brought my car to an auto detail shop in my neighborhood. They cleaned with leather cleaner but no improvement. I made an appointment with the dealership where I bought my car/service my car. That same day I reached out to Pelsbarn and sent pictures and explained the first attempt to clean my seats failed. They wrote back, recommending isopropyl rubbing alcohol - I was again horrified, because if I would have been stupid enough to actually try that terrible recommendation, it would have eaten the protective coat and dye out of my leather. Long/short, the dealership detailed my leather and determined the color transfer is likely due to chemicals used in the Pelsbarn product and my options would be to live with the stained seats (not an option), try having the leather painted (temporary fix and also not an option) or order a new seat from the manufacturer in Germany. My car is a 2025 model, purchased in 2024 and like new. I ordered the new backseat. I reached out to Pelsbarn again and included my receipts and additional pictures and requested a full reimbursement - approximately $2700. I also requested that they update information about this product causing irreparable damage to leather seats - because I found several reports of the same damage, dating back several years. They responded with an offer to send me $600 - along with a refund (obviously refund me the cost of the faulty product) and a link to their terms and conditions. Their T&C are weak and arguable, so I responded, requesting name/email for the representative I should have my attorney reach out to for further discussion. Now, the responses have stopped completely. This product is the opposite of luxury - it's flimsy and doesn't deliver on any of the advertised claims. Pelsbarn is negligent because they were aware of this issue. To make things worse, they continue to send me marketing messages multiple times a day, promoting the very product that damaged my seats and cost me thousands of dollars and time dealing with this foolishness that I cannot get back.
February 15, 2026
Unprompted review
Reply from Pelsbarn
We’re really sorry to hear you’ve had this experience. That’s never the experience we want our customer to have.
We do see that you’re currently in communication with our support team regarding this matter, and we will continue working with you directly through your open ticket to find the best possible resolution.
Warmly,
Team Pelsbarn
The customer service was great
The customer service was great. However the products and their quality were superb. I got exactly what I was hoping for my beloved dogs and they love each of their orthopedic beds, the couch beds, the car ride seat and now I’m getting the car seat cover protector. In addition, they fight for the calming blankets! Overall, I am super pleased with the product, the shipping experience, the speedy arrival and knowing our purchase helped a shelter, then that is the cherry on top!
January 16, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for this incredible review! 🐾
We absolutely love hearing that you and your beloved dogs are enjoying so many of our products, from the orthopedic beds and sofa beds to the car bed. It sounds like your home is officially a Pelsbarn zone! 🐶✨
The fact that they fight over the blankets made us smile, that’s usually the ultimate sign of approval. When the pups claim their favorites, we know we’ve done something right.
We’re also so grateful for your kind words about the quality, shipping experience, and speedy arrival. We work hard to make every step, from checkout to cozy naps, a smooth and happy one.
And thank you for mentioning our shelter support. Knowing that your purchase not only made your dogs comfortable but also helped animals in need truly is the cherry on top for us too. 💕
We’re so thankful to have you as part of the Pelsbarn family. Give your dogs some extra cuddles from us!
Best company and best dog bed!
February 16, 2026
Unprompted review
Reply from Pelsbarn
Wow, short and powerful, we love it! 🐾💛
Thank you so much for calling us the best company and for loving your dog bed. That truly means the world to our entire team. We put so much care into creating beds that are not only beautiful, but also incredibly comfortable and supportive, so hearing this makes all the effort worthwhile.
We’re so grateful for your support and for choosing Pelsbarn for your pup’s comfort. Give your furry friend an extra cozy cuddle from us! 🐶✨
My question was answered almost…
My question was answered almost immediately through email.
February 20, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your review! 🐾💛
We’re really happy to hear that your question was answered almost immediately. Quick and clear communication is something we truly value, because we know how important it is when you’re making decisions for your pet.
If you ever have more questions in the future, we’re always here and happy to help. Thank you for choosing Pelsbarn! 🐶✨
I’ve bought many products from Pelsbarn…
I’ve bought many products from Pelsbarn including calming blankets, car seats and cooling mats. Quality is exceptional! So is their service department. I highly recommend Pelsbarn!
February 6, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for this amazing review! 🐾
It truly means the world to us that you’ve trusted Pelsbarn for so many different products, from blankets to car beds and cooling mats. Hearing that you find the quality exceptional is the biggest compliment we could receive.
We also really appreciate your kind words about our service team. We genuinely care about every customer and every pet, so knowing that this comes through in your experience makes us incredibly proud.
Thank you for your continued support and for recommending us, that means more than you know. Give your furry family some extra cuddles from the Pelsbarn team! 🐶✨
I cannot say enough wonderful things…
I cannot say enough wonderful things about Pelsbarn. After our house fire, we were going through such a difficult time — and they replaced Milo’s bed completely free of charge. 🐾💛
That kind of kindness and generosity speaks volumes about who they are as a company. Not only do they make beautiful, high-quality products, but their customer service is truly exceptional. They went above and beyond, and it meant more to us than they’ll ever know.
An amazing company with a heart to match their excellence. I will forever be grateful — and a loyal customer.
Thank you, Pelsbarn, for taking care of our sweet Milo. 🐶✨
February 20, 2026
Unprompted review
Reply from Pelsbarn
Dear Victoria,
We’re honestly a little speechless reading this. 💛🐾
First and foremost, we are so incredibly sorry that you went through something as devastating as a house fire. That’s an experience no family, human or furry, should have to face. We hope you’re slowly finding stability and comfort again during this time.
Being able to replace Milo’s bed was the very least we could do. Dogs are family, and when everything feels uncertain, having something familiar and comforting can make such a difference. If Milo’s new bed brought even a small sense of normalcy and security back into your home, then that means the world to us.
Your words about our team and our company truly touch our hearts. We don’t just want to make beautiful, high-quality products, we want to show up for our community when it matters. Knowing that it meant something to you makes everything we do worthwhile.
Thank you for sharing your story and for allowing us to be part of Milo’s journey. We’re sending so much love to you and your sweet boy. 🐶✨
Fantastic customer service
Fantastic customer service. Car bed is everything they say and more, it is perfect. I got the brown and it is beautiful. Our new 9 year old chihuahua rescue loves it. Couldn’t be happier
February 18, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for this beautiful review! 🐾🤎
We’re absolutely thrilled to hear that you’re so happy with the car bed and that the brown color is just as beautiful as you hoped. It’s one of our favorites too!
Most importantly, knowing that your sweet 9-year-old Chihuahua rescue loves it truly warms our hearts. Rescue dogs deserve all the comfort and security in the world, and we’re so honored that our car bed gets to be part of her new chapter. Making travel safe, cozy, and stress-free is exactly what we designed it for.
Your kind words about our customer service mean just as much. We genuinely care about every pet parent and every pup, so hearing that come through in your experience means everything to us.
Wishing you and your little rescue many happy, comfortable adventures ahead! 💛🐶
Returns accepted, but you have to pay return shipping and restocking fee
I purchased a car seat but decided to return it because I had thought it was elevated to allow the dog to see out, but it was not. The return process went smoothly and I was given a refund minus a restocking fee, plus I had to pay to ship the item back. The team was helpful, but I'm not sure I would order again due to having to pay for return shipping and pay a restocking fee.
February 18, 2026
Unprompted review
Reply from Pelsbarn
Thank you for taking the time to share your honest feedback, we truly appreciate it. 🐾
We’re sorry to hear that the car seat wasn’t what you expected. We understand how important visibility can be for some dogs during car rides, and we’re sorry there was a mismatch between what you were hoping for and the product design.
We’re glad to hear that the return process itself went smoothly and that our team was able to assist you helpfully throughout. That’s always our goal, to make things as clear and straightforward as possible.
Regarding return shipping and the restocking fee, we completely understand that this can feel frustrating. These policies are in place to help cover processing, inspection, and handling costs when items are returned. That said, we truly value your feedback.
We appreciate you giving Pelsbarn a try and for acknowledging the support you received from our team. If you ever decide to explore other options in the future or need help selecting something more aligned with what you’re looking for, we’d be more than happy to assist. 💛
I have purchased two items from them
I have purchased two items from them, a couch blanket and a car blanket to keep my girls safe. They are far happier when then go in the car and they both sleep on the couch blanket, They were both great purchases.
January 17, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for sharing this! 🐾💛
We’re so happy to hear that both the blanket and the carbed have been great purchases for your girls. Knowing they’re happier and more relaxed in the car, and that they love sleeping on the blanket, is exactly what we hope for with every product.
Car rides can sometimes be stressful for pups, so hearing that they feel safer and more comfortable truly makes our day. And there’s nothing sweeter than seeing them curled up together on their favorite cozy spot at home.
Thank you for trusting Pelsbarn to keep your girls safe and comfy. Give them both an extra cuddle from us! 🐶✨
Items are good & great price
I bought a lot of wonderful items and they are great. One thing the merchandise are washable so it is easy to maintain it.
February 19, 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your lovely review! 🐾💛
We’re so happy to hear that you’re enjoying your purchases and that the products have met your expectations. It truly means a lot to us.
We also love that you mentioned they’re washable! Easy maintenance is something we think is so important, life with pets is beautiful, but it can also be messy sometimes. Being able to keep everything fresh and clean without hassle makes all the difference.
Thank you again for your support and for taking the time to share your experience. We’re so grateful to have you as part of the Pelsbarn family! 🐶✨
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