Peluka Salon Reviews 109

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Peluka are just amazing! Francesca understands exactly how it feels to experience hair loss and has lots of solutions at varying budgets. I personally have different solutions for day to day, the... See more

Rated 5 out of 5 stars

I am so fortunate to have found the Peluka Salon. Francesca has been extremely helpful guiding me through a very unfamiliar wig world! I lost my hair through chemotherapy & Francesca really unde... See more

Rated 5 out of 5 stars

I’ve had the pleasure of having several customised pieces done from Francesca and her wonderful team. Each piece is done with such care I’ve been over the moon each time. My Gaia’s from the Peluka Cou... See more

Rated 5 out of 5 stars

I've been to quite a few hair specialists but I've never encountered someone like Francesca and her husband in the Peluka Salon in Essex. I had an appointment with Peluka on 21st August 2021. She was... See more

Company replied

Company details

  1. Wig Shop

Written by the company

So who are Peluka Salon? We are a team of hairstylists and one wig wearer. The brainchild of Francesca (said wig wearer) who is determined to make alternative hair less 'hush hush'. Working with clients in a salon environment, to provide hair loss solutions they can feel confident in. Alopecia, cancer treatment, thinning hair; none of these should prevent the luxury of 'having your hair done'. Peluka Salon is dedicated to providing expert solutions for those dealing with hair loss. Founded by Francesca, a wig wearer, and Matthew, a hair stylist. Together they pride themselves in understanding your individual needs. Francesca and Matthew strive to create a salon experience where clients feel pampered, cared for and supported. Peluka Salon is based in Leigh-on-Sea, Essex, UK. Providing alternative hair solutions both online and in salon. Offering consultation, fitting, cutting, colour and maintenance services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this shop

I love this shop. The owner is knowledgabe, helpful and often goes above and beyond for her customers. Allmthebstaffvwork hard to make the hair loss/ alternative hair journey a little less daunting and more accessible. The products on offer are high-quality and varied with lots of support and advice given.

April 27, 2023
Rated 5 out of 5 stars

Amazing colour work

I cannot recommend Peluka Salon enough. From start to finish they have been such a wonderful service. Francesca is an absolute sweetheart and really took the time to understand what I wanted, even when I didn't know myself. I now have the most beautiful hair that suits me to perfection! It has gone from hair that I couldn't wear to hair that has given me so much confidence, I honestly can't thank her enough! The colour work is perfection! I will definitely be using Peluka Salan again in the future.

April 23, 2023
Rated 5 out of 5 stars

If I could give more stars I would

If I could give more stars I would, I was recently left without a hair topper as my other one with another company had a fault. I contacted Fern and she went above and beyond to provide me with another and coloured it perfectly. Turnaround was so quick and she was in constant communication with me from start to finish. I would 100% recommend this company and I will be back for sure, thank you

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Francesca is brilliant

Francesca is brilliant - my only fault is the fact that you have to pay duty to Ireland which makes the pieces expensive - My other advice would be if you know the colour from a particular brand that you like and suits you, don't go by the colour on the website as this can be very misleading - I recently bought Cinnamon Brown (Ellen Willie) and although it looks like Mocca Rooted, its nothing like it. If you buy sale items they can't be returned - so you need to know your colours.

March 14, 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you for your review :)) Yes unfortunately we have no control over customs and duties when sending to the EU & Internationally. It is a frustration we feel ourselves, especially when sending to Ireland.

Just to note that it is only clearance items which are listed as specific colours and are not returnable. These are overstock items in the salon and are heavily discounted.

All standard non-clearance items are available in all colours and listed on our website with all colour options, and if these are bought with the use of a discount code or via promotion they are indeed returnable subject to our 14 day return policy.

Thank you again for your kind review XX

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always! Although my purchase was slightly delayed,(not the fault of the company) I was kept up to date at all times and a thoughtful and totally unexpected small gift added to my package.

Thank you

February 8, 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for the kind review - unfortunately, we had an issue with UPS for this shipment. We have since moved all our imports to DHL without any delays so far. Thank you again X

Rated 5 out of 5 stars

Excellent all around

Excellent website, range of products and service. Packaging always done beautifully. You get the feeling that Francesca really does care. Thank you!

February 7, 2023
Peluka Salon logo

Reply from Peluka Salon

Ahhh what a lovely review :) I really do care, getting the support you need is so important to us. Thank you for supporting us.

Rated 5 out of 5 stars

First time buying online from Peluka…

First time buying online from Peluka Salon and I will definitely buy from them again! Fast delivery, packaged nicely and included care instructions etc also a lovely hand written message from one of the owners, Francesca, a personal touch that goes a long way and so appreciated ❤️

January 16, 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for leaving such a lovely review :)) Always a pleasure speaking with you X

Rated 5 out of 5 stars

Highly recommend- Peluka Salon

Francesca was brilliant at providing me with great choices when choosing a wig. I love the style and look of my wig, it is so natural looking, and I will definitely be ordering more wigs from Peluka Salon in the near future.

December 2, 2022
Peluka Salon logo

Reply from Peluka Salon

Lovely helping you as always :) Thank you so much for leaving such a kind review X

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. This was my first purchase from this website and I'll definitely buy from here again. I am delighted with my wig. Its beautiful and high quality.

December 7, 2022
Peluka Salon logo

Reply from Peluka Salon

Oh we are so glad you are happy with your wig :))) Thank you so much for leaving such a kind review X

Rated 5 out of 5 stars

Well looked after by a lovely team

Francesca and the team made me feel very welcome and put me at ease. Very knowledgeable and thorough. I’m happy with my experience and definitely recommend.

December 8, 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for your kind review :) We are glad you had a great experience and look forward to seeing you in the salon again soon :)

Rated 5 out of 5 stars

Great experience

Friendly customer service, quick replies to all my questions, fast delivery, and lovely personal message with my order. I was happy with my purchase and I would definitely order from Peluka Salon again!

December 2, 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for your kind review, we are so glad you are happy with the service and your purchase :))

Rated 5 out of 5 stars

Great communication

Great communication, you don't feel like just a simple customer but a friend. Thank you very much!

November 7, 2022
Peluka Salon logo

Reply from Peluka Salon

Oh that is such a lovely thing to say - we are a small family business and like to connect with our clients, we are so happy you had a positive experience with us.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, very efficient, great communication any queries are dealt with very quickly, exceptional service, couldn’t ask for more, definitely be ordering more

November 3, 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for taking the time to leave us a review :)) Thank you so much for ordering with us XX

Rated 5 out of 5 stars

Great!

The lady who dealt with my order was absolutely lovely, couldn't say one negative thing about my purchase

October 21, 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you :) Our absolute pleasure X

Rated 5 out of 5 stars

Excellent company

Fantastic delivery. Wig perfect and as described.
Personal touches make all the difference.

October 22, 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you :))) We are so happy to hear you are happy with your purchase. X

Rated 5 out of 5 stars

Peluka Salon - the human touch :-)

I've been to quite a few hair specialists but I've never encountered someone like Francesca and her husband in the Peluka Salon in Essex. I had an appointment with Peluka on 21st August 2021. She was generous with her time, with her expertise and above all else with her humanity in how she treated me and her husband shares these qualities too. They have the human touch; long may they prosper, be blessed and be a blessing.

February 17, 2022
Unprompted review
Peluka Salon logo

Reply from Peluka Salon

Thank you so so much for kind review. It is reviews like this that confirm what we set out to do valued. We love our work and it is often a very emotional time for our clients. We love engaging with everyone and we laugh as much as we cry XXX

Show reviews in all languages. (109 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look