We found dining chairs to suit our dining room, when we asked in store the expected delivery we were told around 4 weeks. I went home to check out a couple more things and decided to order them online... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... See more
Company replied
Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... See more
Company replied
Can not recommend Pendle Village Furniture high enough. Katy is a real credit to the company. Always answering my numerous questions. Even when I changed my mind on the size just after ordering, it w... See more
Company replied
Company details
Written by the company
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Contact info
Hollin Bank, Brierfield, BB9 5NG, Nelson, United Kingdom
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4.5
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order and express delivery …
It was easy to order and express delivery very happy with the way it was packed and the quailty of the carpet
September 15, 2026
Top of the league
Top of the league. They have better prices than others, very helpfull with variant choice. Stick to their words, and the sofas are first class quality, delivery guys did top job.
September 3, 2026
Reply from Pendlevillagefurniture
Thank you so much for the fantastic 5-star review!
We’re delighted to hear that you were happy with our pricing, the help you received choosing the right sofa, and most importantly, the quality of your new furniture.
It’s also great to hear that our delivery team did a fantastic job. We’ll be sure to pass your kind comments on to them.
Thank you again for choosing Pendle Village Furniture. We hope you enjoy your new sofas for many years to come!
Kind Regards
The PVF Team
Dining Chairs
We found dining chairs to suit our dining room, when we asked in store the expected delivery we were told around 4 weeks. I went home to check out a couple more things and decided to order them online which I did, delivery said 5-7 days - fabulous! That was the last I heard from the store, just a confirmation email from the purchase. About 4 days later I received a text to say there would be a delivery 'today' between 10:09-11:09 from DPDOnline. Didn't know what was being delivered as I hadn't ordered anything except the chairs and as I'd had no comms about them, presumed it was something else. Anyway, it WAS the chairs! Very odd regarding complete lack of communications but fabulous that they arrived so quickly and they are awesome chairs! So happy with them!
September 10, 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave us a review. We’re delighted to hear that your dining chairs arrived much quicker than expected and, most importantly, that you’re so happy with them!
We do apologise for the lack of communication prior to delivery. As your chairs were dispatched directly from our supplier via DPD, the delivery notification came directly from the courier. We completely appreciate that without a dispatch update from us, it wasn’t clear that the DPD delivery was your chairs.
Thank you for highlighting this, as it’s useful feedback for us when reviewing how we communicate supplier-direct deliveries to our customers.
We hope you enjoy your new chairs for many years to come, and thank you again for choosing Pendle Village Furniture.
Kind regards
Katy
Great communication
Great communication, prompt delivery. Dining table and chairs are fantastic. Superb quality. Highly recommended
August 25, 2026
Reply from Pendlevillagefurniture
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were happy with the communication and prompt delivery, and most importantly that you love your new dining table and chairs.
It’s wonderful to know that you’re impressed with the quality. Thank you for choosing Pendle Village Furniture and for recommending us – we really appreciate your support.
Kind regards
The PVF Team
I spent a fair fortune on a beautiful…
I spent a fair fortune on a beautiful wardrobe… waited roughly 10 weeks for it to be delivered, the 2 man delivery and assembly team were fantastic but unfortunately the delivered and built a wardrobe I didn’t order. It was the wrong doors, the drawers didn’t fit and I’m left having to wait another 3 month for them to order it correctly and fit it. It’s finally come and it looks brilliant. But now I’ve been waiting 10 days for a refund that hasn’t happened. And I’m being told to contact my bank as they’re saying it’s my banks fault I don’t have the refund. We were very excited at first but it’s been painful since the delivery way wrong. Lack of updates, lack of communication. Disappointed.
July 28, 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave your review.
We are genuinely sorry that parts of your wardrobe arrived incorrectly. Unfortunately, the front door panels supplied were grey instead of the oak finish you had ordered, and the wrong size drawer pack was also sent by the manufacturer. We completely understand how disappointing this was after waiting for your made-to-order wardrobe to arrive from Germany.
As soon as you made us aware of the issue, we contacted the supplier immediately to arrange for the correct replacement parts to be manufactured and sent. Unfortunately, as this range is made to order in Germany, we were unable to fast-track the replacements, and we appreciate how frustrating the additional wait must have been.
We're pleased to hear that the wardrobe is now complete and that you are happy with how it looks.
Regarding your refund, this was processed on 28th July, the same day you confirmed that you had received the replacement parts and were happy with the completed wardrobe. When you contacted us on 10th August to advise that the refund had not yet reached your account, we provided a screenshot confirming the refund had been processed from our side and suggested contacting your bank, as once a refund has been issued by us, we unfortunately have no control over how quickly it is credited by the card provider. We also checked with our accounts team before advising this.
We apologise again that the manufacturer supplied incorrect components, but we hope it is clear that we worked to resolve the matter as quickly as possible within the constraints of a made-to-order product manufactured overseas.
We appreciate your feedback and hope you enjoy your wardrobe for many years to come.
Kind Regards
The PVF Team
I bought 8 chairs but only 7 seats were…
I bought 8 chairs but only 7 seats were delivered in the pack. Only giving 3 stars instead of 1 because of the prompt(ish) response to my inconvenience.
August 4, 2026
Reply from Pendlevillagefurniture
Thank you for taking the time to leave us a review.
We're sorry that one of the seat pads was missing from the manufacturer's packaging and appreciate the inconvenience this caused.
As soon as you contacted us on 3rd August, we spoke with the supplier the same day. They requested photographs so they could identify exactly which component was missing and ensure the correct replacement was sent. Once we received your images later that day, we forwarded them immediately, and the supplier dispatched the replacement, which was delivered to you on the morning of 6th August.
Whilst we're pleased we were able to resolve the issue quickly, we're sorry that you felt our response was only "prompt-ish." We always aim to deal with any issues as quickly as possible and appreciate that missing parts can be frustrating.
Thank you again for your feedback, and we hope you're now enjoying your new dining chairs.
Kind Regards
The PVF Team
Fantastic company
Can not recommend Pendle Village Furniture high enough. Katy is a real credit to the company. Always answering my numerous questions. Even when I changed my mind on the size just after ordering, it was dealt with friendly professionalism. Buying a sofa online is a little daunting but the process was so easy. I asked for samples prior to ordering which were received promptly. The sofa was received ahead of time and is just gorgeous and exactly as ordered. The delivery company were also great. Thank you 😊
August 8, 2026
Unprompted review
Reply from Pendlevillagefurniture
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you had such a positive experience with Pendle Village Furniture. Buying a sofa online can be a big decision, so it's wonderful to know that the process was made easy from start to finish.
Your kind words about Katy will certainly be passed on to her. She'll be delighted to hear that her friendly, professional service and prompt responses to your questions made such a difference, and that she was able to assist with amending your order so smoothly.
We're also pleased that your fabric samples arrived quickly, your sofa was delivered ahead of schedule, and that you're so happy with the finished product. It's great to hear our delivery partners also provided an excellent service.
Thank you once again for your recommendation. We hope you enjoy your beautiful new sofa for many years to come, and we look forward to welcoming you back to Pendle Village Furniture in the future. 😊
Always answered my emails with…
Always answered my emails with questions I had. Kept me updated when the furniture was due for delivery . The furniture itself was just what I expected, lovely quality and solid.
July 28, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that your questions were answered promptly and that you were kept updated throughout the delivery process. It’s also fantastic to know that your new furniture met your expectations and that you’re pleased with its quality and solid construction.
Thank you for choosing Pendle Village Furniture. We hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team
Would highly recommend
From ordering to delivery excellent service. Used the assembly service and the guys were amazing.
Table and chairs perfect.
July 10, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review and for taking the time to share your experience.
We're delighted to hear that you received excellent service from ordering through to delivery. It's especially pleasing to know that you were happy with our assembly service and that the team made such a positive impression.
We're also thrilled that you're pleased with your new table and chairs. Thank you for your recommendation—it really means a lot to us.
We hope you enjoy your new dining set for many years to come, and we look forward to welcoming you back to Pendle Village Furniture in the future.
Kind regards
The PVF Team
Reply from Pendlevillagefurniture
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with the price of your rug, enjoyed our free delivery, and that it arrived the very next day.
It's great to know we could provide you with a smooth and efficient shopping experience from start to finish.
Thank you for choosing Pendle Village Furniture. We hope you enjoy your new rug, and we look forward to welcoming you back again in the future!
Kind Regards
Katy
Cerutti Corner bench and Amari table.…
Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took packaging. Once left and released the backless bench was too big for the room, i called the delivery driver and he saved the packaging in the warehouse. Pendle furniture village then confirmed we could return part of our order. They could have arranged to collect with a few but we dropped off at the show room. Money was refunded quickly. Great email communication before and after delivery.
Furniture looks great, good quality and very comfortable.
July 3, 2026
Reply from Pendlevillagefurniture
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you're so pleased with your Cerutti Corner Bench and Amari Dining Table, and that you're happy with the quality and comfort of your new furniture.
We're also pleased that our delivery and assembly service was able to work around your schedule and that we could help when the backless bench turned out to be too large for your room. We always try to be as flexible as possible, so it's great to hear that returning the bench and processing your refund was a smooth experience.
Thank you as well for your kind comments about our email communication throughout the process. Feedback like yours means a great deal to our team.
We hope you enjoy your new dining set for many years to come, and we look forward to welcoming you back to Pendle Village Furniture in the future!
Kind Regards
The PVF Team
Exceptional quality chair….
Delighted with my purchase and the speedy delivery…, the quality is exceptional and beautifully packaged and easy to assemble…. would recommend and will definitely be making a further purchase 😊
July 3, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're so pleased with your new chair and that it exceeded your expectations. It's fantastic to know you found the quality exceptional, the packaging secure, and the assembly straightforward.
We're also pleased that your order arrived quickly and appreciate your kind recommendation. It means a great deal to us that you're already considering another purchase.
Thank you for choosing Pendle Village Furniture. We look forward to welcoming you back again soon! 😊
Kind Regards
The PVF Team
My sofa has made its way to Lanzarote…
My sofa has made its way to Lanzarote where I live and I could not be more pleased with it , beautiful fabric the perfect size and super comfy , would highly recommend the quality of this company’s sofas
July 3, 2026
Unprompted review
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that your new sofa has made it all the way to Lanzarote and that you're so pleased with it. It's fantastic to know that you love the beautiful fabric, the size is perfect, and most importantly, that it's super comfortable.
Thank you for your kind recommendation and for choosing Pendle Village Furniture. We hope you enjoy your new sofa for many years to come, and it means so much to us that our furniture is being enjoyed even overseas!
Kind Regards
The PVF Team
Happy customer
Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my questions. Table came on time and it was beautiful, totally exceeded my expectations. The delivery courier was very polite and helpful too.
Thank you and I will definitely be coming back.
June 23, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's fantastic to know that our team was able to answer all of your questions, provide you with a video of the dining table, and help you feel confident in your purchase.
We're also pleased that your table arrived on time, exceeded your expectations, and that you were happy with the courteous and helpful service provided by our delivery team.
Thank you for choosing Pendle Village Furniture and for your kind recommendation. We hope you enjoy your beautiful new dining table for many years to come, and we look forward to welcoming you back again in the future!
Kind regards
The PVF Team
I ordered the Izabella Walnut & Pandora…
I ordered the Izabella Walnut & Pandora Dining Table and it was lovely quality. The service was very quick and I am very happy with my order
June 4, 2026
Reply from Pendlevillagefurniture
Thank you for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your Izabella Walnut & Pandora Dining Table and that the quality met your expectations. It's also wonderful to know that you were happy with both the service and the speed of delivery.
Thank you for choosing Pendle Village Furniture. We hope you enjoy your new dining table for many years to come and look forward to helping you again in the future! 😊
Kind Regards
The PVF Team
From the moment i put in order .There…
From the moment i put in order .There was communication
May 26, 2026
Reply from Pendlevillagefurniture
Thank you for your 5-star review!
We’re delighted to hear that you were kept informed throughout your order and that the communication met your expectations. We believe keeping our customers updated every step of the way is an important part of providing excellent service.
Thank you for choosing Pendle Village Furniture. We hope you enjoy your new Dining Set and look forward to assisting you again in the future!
Kind Regards
The PVF Team
They were so helpful when I placed my…
They were so helpful when I placed my order. I had a couple of questions I needed to ask and they were answered straight away. The delivery was on time and the man who delivered it were very friendly and built my sofa in no time all
Iam now the proud owner of a beautiful sofa and I would recommend them to anyone
June 2, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that our team was able to help with your questions and that you felt supported throughout the ordering process. It’s also great to know that the delivery went smoothly, the team were friendly and efficient, and that your sofa was assembled quickly for you.
Most importantly, we’re thrilled that you are now the proud owner of a beautiful new sofa! Thank you for your recommendation—it truly means a lot to us.
We hope you enjoy your new sofa for many years to come and look forward to helping you again in the future. 😊
Kind Regards
Katy
Reply from Pendlevillagefurniture
Thank you for your 4-star review and for choosing your Wiemann Sliding Door Wardrobe from us.
We're pleased to hear that you're happy with it so far. Wiemann wardrobes are renowned for their quality craftsmanship and durability, and we hope you'll continue to enjoy it for many years to come.
We appreciate your honest feedback and understand that the true test of furniture is how it performs over time. If you ever have any questions or need assistance in the future, our team will be more than happy to help.
Thank you again for shopping with Pendle Village Furniture. We hope your wardrobe continues to meet your expectations for years ahead.
Kind Regards
The PVF Team
Great service and delivery
May 11, 2026
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you were pleased with both our service and delivery. Providing a smooth and reliable experience for our customers is always our priority, so your feedback is greatly appreciated.
Thank you again for choosing Pendle Village Furniture, and we hope to welcome you back again soon.
Kind Regards
The PVF Team
Reply from Pendlevillagefurniture
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you are pleased with the quality of your new Dining Set and our fast delivery service. Customer satisfaction is extremely important to us, so it’s fantastic to know we met your expectations.
Thank you again for choosing Pendle Village Furniture — we hope to welcome you back again soon.
Regards
The PVF Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.