Bought a Penfield jacket in Feb 2026 and after wearing it five times the stitching started coming apart. This is the bowerbridge jacket. I thought it was meant to be good quality. Contacted Penfield c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I must say, I was a little sceptical after reading some of the reviews here, but in my experience, my concerns were unfounded. I bought a Borg Fleece in the sale which I am extremely pleased with.... See more
WORST CUSTOMER EXPERIENCE TO DATE! sent a couple of items back which Penfield have acknowledged receipt of nearly 4 weeks ago. Still not had any sign of a refund, since this has now gone past their 1... See more
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious! Tried emailing them, but the emails are b... See more
1.9
Poor
129 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is anybody there?
Paid 5 pounds ( ! ) postage for 3 pairs of boxer shorts, 6 days ago. No sign of being despatched, let alone delivered.
UPDATE 16/01/24 - still no dispatch or reply to two emails.
Don't order from this site if you're a fan of getting things that you've paid for.
January 12, 2024
Unprompted review
Disappointing..
Orderd a hoodie on 5th January, it is now the 12th and I have still had no notification of despatch. No response to my email enquiry either. Very disappointing!
January 12, 2024
Unprompted review
Fast delivery & quality items
Have purchased many clothes from Penfield, I’m always pleased with the quality and service. Thank you!
April 11, 2023
very smooth and easy
March 25, 2023
Good clothing from a good company and…
Good clothing from a good company and very efficient
February 4, 2023
Prompt delivery and return on two of…
Prompt delivery and return on two of the items. Great price.
January 21, 2023
Fast and efficient service
January 14, 2023
Penfield have been exceptional
Penfield have been exceptional - especially in the face of DPD sabotaging/ losing parcels on such an impressively regular basis. Huge thanks to Qasim in customer services for dealing with my endless moaning…
And the fleece is great too!
January 11, 2023
Great clothes and amazing service
January 6, 2023
I can’t believe how quickly my item…
I can’t believe how quickly my item arrived. Excellent service. Thank you
January 2, 2023
Order one sweatshirt got it within 2…
Order one sweatshirt got it within 2 days great quality so ordered another straight away got it within one day top quality and delivery service... you get what you pay for will be buying more in the future..
January 4, 2023
Always exceptional
This was my third Penfield coat in a row. The quality, fit and design is always above expectations. Love your stuff!
January 5, 2023
Hoodie sale
Bought hoodie in the sale advertised just before Xmas.
Estimated delivery date was after Xmas but arrived on 24th Dec.
Only placed order on 22nd and how this item arrived when it did was amazing .
Service second to none.
December 24, 2022
Paid extra for it to arrive on 23rd…
Paid extra for it to arrive on 23rd December for Xmas present. Still hasn’t arrived. Company kindly responded and gave me refund of extra postage that I paid. Great customer service. Thank you
December 20, 2022
Reply from Penfield
Hi Carol,
Thank you for your review.
I am sorry for the issues you have had with your order and the disappointment that it didn't got delivered before Christmas, we can see that the order will be delivered to you today and have refunded the delivery fee.
Apologies for any inconvenience caused.
Miguel - Customer Experience, Penfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.