Bought a Penfield jacket in Feb 2026 and after wearing it five times the stitching started coming apart. This is the bowerbridge jacket. I thought it was meant to be good quality. Contacted Penfield c... See more
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I must say, I was a little sceptical after reading some of the reviews here, but in my experience, my concerns were unfounded. I bought a Borg Fleece in the sale which I am extremely pleased with.... See more
WORST CUSTOMER EXPERIENCE TO DATE! sent a couple of items back which Penfield have acknowledged receipt of nearly 4 weeks ago. Still not had any sign of a refund, since this has now gone past their 1... See more
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious! Tried emailing them, but the emails are b... See more
1.9
Poor
129 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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From purchase to delivery excellent service
I would use This company again, very pleased with my purchase and delivery was prompt I was kept informed from purchase to delivery. Thank you
December 19, 2022
Very good quality and delivered quickly
Simple to order and came quickly, I’m a large and it fit great perhaps a little big so you could get away with a medium possibly. Great quality
December 22, 2022
I paid extra for delivery before…
I paid extra for delivery before Christmas and my items still haven’t arrived which is really disappointing
December 24, 2022
Reply from Penfield
Hi Martin,
Thank you for your review.
I am sorry for the issues you have had with your order and the disappointment that it didn't got delivered before Christmas, we can see that the order will be delivered to you shortly and have refunded the delivery fee.
Apologies for any inconvenience caused.
Miguel - Customer Experience, Penfield
I still don’t have my parcel
December 21, 2022
Reply from Penfield
Hi Susan,
Thank you for your review.
I am sorry for the issues you have had with your order and the disappointment that it didn't got delivered before Christmas, we can see that the order will be delivered to you shortly and have refunded the delivery fee.
Apologies for any inconvenience caused.
Miguel - Customer Experience, Penfield
Good quality products
December 22, 2022
Lovely hoodie
Kept up to date on the progress on my order, very prompt on dispatch. Very pleased with my purchase for my son's birthday.
December 24, 2022
My coat doesn't zip up properly
My coat doesn't zip up properly.
Will be sending.
Everything else was perfect.
December 23, 2022
Reply from Penfield
Hi James,
Thank you for your review.
I am sorry for the issues you have had with your order, you are welcome to return the coat back for a full refund, you can find the return instructions on our website.
Apologies for any inconvenience caused.
Miguel - Customer Experience, Penfield
Altogether excellent experience…
Altogether excellent experience…
Good communication, prompt post and great product 👍
December 21, 2022
Didn't receive delivery, and can't seem to get in touch with anyone about it.
Package was marked as delivered, but I haven't received anything. Tried calling Penfield customer service and gave up after being on hold for 20+ minutes.
December 19, 2022
Reply from Penfield
Hi Sharif,
Thank you for your review. We are sorry to hear of this issue. A colleague has been requested to get in touch to offer assistance.
We apologise for any inconvenience caused.
Miguel - Customer Experience, Penfield.
Reply from Penfield
Hi Gurniraj,
Thank you for your review. We are sorry to hear of this issue. A colleague has been requested to get in touch to offer assistance.
We apologise for the delay and for any inconvenience caused.
Miguel - Customer Experience, Penfield.
It's quality made produce.
Built to last quality produce. I swear by penfield products
December 13, 2022
Quick delivery great product
Quick delivery great product
The jacket is warm and cozy and looks fab
December 14, 2022
What's not to love
great clothing, really good quality, swift deliveries and easy returns system. what's not to love about Penfield
December 13, 2022
Penfield Kasson Jacket - Online Purchase
No problems with delivery.
Tracking was clear, precise, delivery on time and correctly delivered to my chosen place.
Item as expected and described.
Nice jacket, similar to a previous version I purchased several years ago.
December 10, 2022
I am really happy with this jacket.
I am really happy with this jacket.. Well made and warm. It took a while to arrive but we'll worth the wait.
December 6, 2022
Quality jacket at a good price.
December 5, 2022
Delivered in good time and product as…
Delivered in good time and product as good as the one it is replacing not due to any damage just it has lasted about 7 yrs!
November 27, 2022
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