Penguin Book Writers Reviews 80

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

If you've been scammed by these people then I suggest you contact the FBI Fraud Squad and the U.S. Attorney General and make a complaint. You may even receive some of the money you have paid them, and... See more

Rated 5 out of 5 stars

Haley, the woman I was talking with on your chat site, was very insightful and extremely kind. She was straight forward and helped me to be able to start my publishing journey. I still can't believe h... See more

Company replied

Rated 1 out of 5 stars

PENGUIN BOOKWRITERS SCAMMING OPERATION. They published my book "Wordle Limericks" and posted it on Amazon. Total sold in 1 year exceeded 2,000 copies. My royalties $0.00000. Amazon does not pay autho... See more

Rated 5 out of 5 stars

Penguin Book Writers exceeded my expectations in every way. As a first-time author, I was unsure how to start writing my book, but their team guided me through the entire process. Their ghostwriter wa... See more

Company replied

Company details

  1. Book Publisher

Written by the company

Penguin Book Writers is a leading book writing agency that promises to deliver high-quality content from some of the highest-ranking experts in the industry. Our vision is to explore your thoughts and ideas and expand them so your content is worth reading. Whether your busy schedule keeps you from writing your own book or you tend to get stuck in between sentences, we are your solution! Our content team will hear out your thoughts and create a compelling outline for you to approve! Our team values your concerns and will provide unlimited revisions as per your demands. This is what makes our company unique and reliable!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Penguin Book Writers designed my author…

Penguin Book Writers designed my author website, and the outcome was exactly what I needed. The layout is clean, professional, and easy to navigate. They took the time to understand my brand, making the site feel personal and reflective of my work. The process was smooth from start to finish.

August 28, 2024
Rated 5 out of 5 stars

I was initially unsure about working…

I was initially unsure about working with Penguin Book Writers, but everything changed when Samantha took over my project. She listened carefully to my vision for the cover illustration. I’ll definitely work with Samantha again!

August 20, 2024
Rated 5 out of 5 stars

I ordered my first 50 printed copies…

I ordered my first 50 printed copies for my event (LA Book Fair). The quality was more than I expected honestly. Yes, there were some issues with the timeline but the quality compensated the time they bought.

June 5, 2024
Rated 5 out of 5 stars

Penguin Book Writes editing team is…

Penguin Book Writes editing team is incredible. They helped me achieve the perfect narrative flow

April 10, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

The editors at penguin Book Writes are…

The editors at penguin Book Writes are true experts. They turned my rough draft into a polished, engaging read.

July 1, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

Penguin Book writers expertly my…

Penguin Book writers expertly my novel's publication, ensuring a seamless process and exceptional quality. Highly recommend their professional services!

July 2, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 1 out of 5 stars

Communication was slow and unresponsive

I was dissatisfied with the service I received from Penguin Book Writers. Despite their boasts of hiring top-tier experts, the content was mediocre, lacking depth and originality. The content also contained grammatical problems and lacked a clear organization. Communication was slow and unresponsive, and modifications were not completed on time. Overall, I was disappointed and overpaid for the poor quality of work delivered by Penguin Book Writers.

June 2, 2024
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Reply from Penguin Book Writers

Hello Reece,
Thank you for bringing this matter to our attention. We are sorry to hear about your dissatisfaction, however, we couldn't find any record of you being our signed-up client. Could you please provide us with more details such as your name or the project details along with a preferred call back number so that we can investigate this further?

Regards;
Customer Experience Team

Rated 5 out of 5 stars

Penguin Book Writers transformed my…

Penguin Book Writers transformed my manuscript with exceptional editing. Hired for developmental editing, they delivered clarity and coherence beyond expectations.

May 4, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

Hired Penguin Book Writers for an…

Hired Penguin Book Writers for an 800-word fiction story; delivered a captivating narrative with professionalism. Exceeded expectations, highly recommended!

March 21, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

Thanks to the Penguin |Book Writer for…

Thanks to the Penguin |Book Writer for their book publishing services, our dream became a reality! From manuscript to shelves, they navigated every step with expertise and care. Delighted with the outcome

May 8, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

After entrusting our story to the…

After entrusting our story to the Penguin Book Writers for ghostwriting service, we were blown away by the result! They captured our vision perfectly, Turning it into something truly extraordinary. Couldn't be happier!

May 14, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

Penguin Book Writers did an amazing job…

Penguin Book Writers did an amazing job publishing my children's book. Their creativity, professionalism, and attention to detail exceeded my expectations. highly recommended!

May 8, 2024
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 5 out of 5 stars

I would like to express my gratitude to…

I would like to express my gratitude to the great job my Chris Reed has done as the project manager from Penguin Book Writers in managing the editing and publication of my book, Temple Preparation Book For My Grandchildren. He has been very responsive and produced an excellent product. Calvin Candland

May 8, 2024
Unprompted review
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Reply from Penguin Book Writers

Thank you for your wonderful feedback and support!

Rated 1 out of 5 stars

I should have read the below review…

I should have read the below review first. I fell for the PBW heist. The contract is worthless, they keep asking for thousands of dollars more, no further contract. It's a scam. Do not use them. I copied the below statement from another victim, it states exactly what happened to me.

'Penguin Book Writers lures first time authors into thinking they will get support to put their book online with Amazon and other entities. The first contract is a BAIT and the following "CONTRACTS" acting as the SWITCH. All of a sudden, they go from person to person and then bring up ridiculous prices for things like ISBNs and Copyrights - including the fact they are trying to charge you for "Annual Renewals". Guess what? ISBN's and Copyrights DO NOT REQUIRE ANNUAL RENEWALS! Marketing contracts are followed up with offers to do more for tens of thousands of dollars. I filed a complaint with the FTC and a review with the BBB. Beware of Penguin Book Writers. They are a complete scam of a company!' YOU HAVE BEEN WARNED - DO NOT FALL FOR THEIR BAIT AND SWITCH OPERATIONS!

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Expectation vs. Reality: Penguin Book Writers' Service Nightmare

In February of 2023, I engaged the services of Penguin Book Writers to fulfill a contractual agreement with the promise and expectation that my book would be professionally edited and ready for publication well before the end of the year. However, my experience with them quickly took a turn for the worst as I encountered numerous issues, delays, excuses, and repeated problems -- from glaring editorial problems that somehow appeared after I submitted my files (ex: duplicated paragraphs) to completely changed words (affect vs effect) that I had to remediate again and again. This was all within the first few months of our engagement.

Despite raising my concerns with "the team," the situation did not improve, prompting me to request a refund at the end of 2023. In writing, Samantha Hayes, Carl Dust, and Frank Watson assured me that my refund would be processed promptly. However, despite their assurances and the passing of over three months, I have yet to receive the promised refund. Excuses from them have ranged “it’s too late to reverse the credit card payment” to “checks get lost.”

Instead, they tried to upsell me and then get me to accept a book cover I could not use. I insisted on the refund and was told I would have a resolution in “a few days.”

When I heard nothing, I finally filed a complaint with the Better Business Bureau. On March 14 Mr. Dust sent me this response via text: “Just got a final answer from Samantha and the finance department, they were quite disappointed from your review. She told me that we would initiate the refund through an alternative process once you take down the review.”

There has been no response by Penguin to the BBB complaint. There has been no further communication from them and no, there has still not been a refund.

Throughout this ordeal, I have been subjected to a barrage of excuses and delays, leaving me deeply dissatisfied with the level of professionalism and integrity demonstrated by Penguin Book Writers. The lack of transparency and failure to honor their commitments has caused me significant inconvenience and strain. The book was supposed to have been published and ready for my classes and workshops well over six months ago.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Penguin Book Writers lures first time…

Penguin Book Writers lures first time authors into thinking they will get support to put their book online with Amazon and other entities. The first contract is a BAIT and the following "CONTRACTS" acting as the SWITCH. All of a sudden, they go from person to person and then bring up ridiculous prices for things like ISBNs and Copyrights - including the fact they are trying to charge you for "Annual Renewals". Guess what? ISBN's and Copyrights DO NOT REQUIRE ANNUAL RENEWALS! Marketing contracts are followed up with offers to do more for tens of thousands of dollars. I filed a complaint with the FTC and a review with the BBB. Beware of Penguin Book Writers. They are a complete scam of a company! YOU HAVE BEEN WARNED - DO NOT FALL FOR THEIR BAIT AND SWITCH OPERATIONS!

February 22, 2024
Unprompted review
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Reply from Penguin Book Writers

Hello Jordan,

We are truly concerned to have your issue identified and resolved. However, we would like to know the following details in order to verify you as our paid client:
Last Name:
Email address:
Name of Project Manager:

Upon review of our records, we couldn't find any existing client information matching your details. Please note that the information you're requesting is typically provided to our existing clients upon their request. If you can provide proof of prior engagement or collaboration with our team, we'd be more than happy to assist you with the information you need.

Rated 1 out of 5 stars

I lost $8500 AUD

I lost $8500 AUD. They did not take me through the proper process. In other words what I paid for I was never going to receive. The so called evaluations I received appeared to be AI generated with no call to action. I formally terminated the contract and no final invoice received. I have reported these people to the FBI for investigation.

Referring to Penguin's reply below, if you were a legitimate business I would happily do so. To prove that please show evidence of your business name registration and the legal entity that you purport to sign contracts with authors.

In reference to your amended reply below I note that you have not proven that you are a legitimate business. If you were I would not have any need to put a review in.

December 5, 2023
Unprompted review
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Reply from Penguin Book Writers

Hi Linda,

We are truly concerned to have your issue identified and resolved. However, we would like to know the following details in order to verify you as our paid client:
Last Name:
Email address:
Name of Project Manager:


Upon review of our records, we couldn't find any existing client information matching your details. Please note that the information you're requesting is typically provided to our existing clients upon their request. If you can provide proof of prior engagement or collaboration with our team, we'd be more than happy to assist you with the information you need.

Rated 1 out of 5 stars

Penguin Book Writers is a scam company

Penguin Book Writers lures first time authors into thinking they will get support to put their book online with Amazon and other entities. The first contract is a come on. Suddenly they bring up ridiculous prices for things like ISBNs and Copyrights. Marketing contracts are followed up with offers to do more for tens of thousands of dollars. I filed a complaint with the FTC and a review with the BBB. Beware of Penguin Book Writers.

April 7, 2023
Unprompted review
Penguin Book Writers logo

Reply from Penguin Book Writers

Thank you for sharing your concern, we are commited on getting a prompt resolution for you on this matter. Upon investigating, we found out that all of the services were delivered from our end. There was one contradiction on a service that was delayed for which you were supposed to be refunded a total of $1500 back in August 2023.
We received a dispute from your end on an amount of $2800 which was exceeding the amount due however the project was closed on a mutual understanding and a confirmation from your end that you have received the $2800. The third party investigated the matter further and decided to rule in the favor of Penguin Book Writers hence you lost the dispute.
Your project was closed six months ago and the issue is reported recently. We tried to reach out to you in order to provide you a refund but you rejected the offer.
We believe communication is the key in resolving such matters and we still look forward to your cooperation in order to provide you a resolution.

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