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Haley, the woman I was talking with on your chat site, was very insightful and extremely kind. She was straight forward and helped me to be able to start my publishing journey. I still can't believe h... See more
Company replied
PENGUIN BOOKWRITERS SCAMMING OPERATION. They published my book "Wordle Limericks" and posted it on Amazon. Total sold in 1 year exceeded 2,000 copies. My royalties $0.00000. Amazon does not pay autho... See more
Penguin Book Writers exceeded my expectations in every way. As a first-time author, I was unsure how to start writing my book, but their team guided me through the entire process. Their ghostwriter wa... See more
Company replied
Company details
Written by the company
Penguin Book Writers is a leading book writing agency that promises to deliver high-quality content from some of the highest-ranking experts in the industry. Our vision is to explore your thoughts and ideas and expand them so your content is worth reading. Whether your busy schedule keeps you from writing your own book or you tend to get stuck in between sentences, we are your solution! Our content team will hear out your thoughts and create a compelling outline for you to approve! Our team values your concerns and will provide unlimited revisions as per your demands. This is what makes our company unique and reliable!
Contact info
350 W 42nd St, 10036, New York, United States
- 1 (888)-970-0577
- info@penguinbookwriters.com
- penguinbookwriters.com
2.6
Poor
80 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the pleasure of using Penguin…
I had the pleasure of using Penguin Book Writers for my self-published novel, and I must say, I was thoroughly impressed with their book publishing services.
April 30, 2023
Unprompted review
Reply from Penguin Book Writers
Thank you for your glowing review! We're thrilled to have made your experience a positive one.
Haley Stringfellow's Great Customer Service
The customer service was awesome, nice, and gave me everything I needed to know in order to get my book published soon! I appreciate all the time taken to help me. Haley definitely deserves five stars! ⭐⭐⭐⭐⭐
April 14, 2023
Unprompted review
Reply from Penguin Book Writers
We're delighted to have exceeded your expectations. Thank you for your kind words!
Excellent Customer Service
Haley Stringfellow with customer service online support was an excellent resource for my questions, and helped point me in the right direction for the future publishing my novel.
April 4, 2023
Unprompted review
Reply from Penguin Book Writers
We're so glad you had a great experience with us. Thank you for your support!
Haley (Stringfellow) is honest
Haley (Stringfellow) is honest, helpful and constructive! I felt like I was having a genuine conversation versus a cliche of auto responses. She had a pleasant sense of humor. I enjoyed speaking with her.
March 22, 2023
Unprompted review
Reply from Penguin Book Writers
Your satisfaction is our ultimate goal. Thank you for your positive feedback and recommendation.
Want your information before they give you their information.
I'm saying it up front, I did not order their services. From my previous interaction with them, they insisted on having my phone number and email before they even gave me the basic information about their services, which I feel I should know what I'm getting into before they ask for my information. Their cost for editing, formatting, and covers range in the thousands. I wish they would give the information up front before asking for you information.
March 6, 2023
Unprompted review
Reply from Penguin Book Writers
Respected Sir/Madame,
We do hope this message finds you in good health and high spirits during these tumultuous time.
We are deeply appreciative for the patience you have exercised with regards to this mishap. Immediately after your query was posted we conducted a thorough examination of our own files. We have now ascertained that a miniscule miscommunication error may have occurred between you and the organization.
Nevertheless, it would remiss of us not to mention the reasons we require the information you have pointed out. It is our responsibility to let our clients know that we ask for the aforementioned information because not only is it a standard practice in our industry. But it’s also ensures that all transactions content and monetary are committed with the right person, at the right time, and in accordance to legal, as well as contractual guidelines.
Thank you,
Best Regards
Penguin Book Writers
Haley Stringfellow is the current…
Haley Stringfellow is the current customer service rep i am working with. She has been very informative and understanding during this whole process. As a first-time publisher it can be a bit intimidating and of course you want to make the right decisions. So, thank you Haley for making this a pleasant experience.
February 20, 2023
Unprompted review
Reply from Penguin Book Writers
Thank you for your kind words! At Penguin Book Writers, we are committed to providing our customers with helpful and reliable service. We're glad to hear that Haley was able to make the publishing process easier for you and we hope you enjoy the results!
Mr. Rob Williams
I had many questions and Mr. Rob Williams was very courteous and knowledgeable in everything. I appreciate the guidelines and advice that he afforded to me.
February 17, 2023
Unprompted review
Great customer service!
The process was a little slower that I hoped but I had solid customer service the whole way. I was able to email, or text the person who over saw the publication of my book and they responded quickly. Good people!!!
February 9, 2023
Unprompted review
Reply from Penguin Book Writers
Thank you for your review! We are glad to hear that you had a good experience working with our team. We strive to make sure that our customers have the best possible experience when publishing with us. If there is anything else we can do to make your next experience with Penguin Book Writers even better, please let us know.
Reply from Penguin Book Writers
Thank You Paul for you kinds words about Penguin Book Writers
Very friendly service
Very friendly service and very knowledgeable.....a pleasure to receive the help and guidance I needed. Highly recommended.
January 10, 2023
Unprompted review
Reply from Penguin Book Writers
Thank you for your kind words! We're so glad we could provide the service and guidance you needed. We strive to make sure our customers are satisfied, so we are pleased to hear that you had a good experience.
Representative live chat
Right away I was able to talk to a representative who answered my questions. I was able to get a great deal on publishing my book.
January 6, 2023
Unprompted review
Reply from Penguin Book Writers
Thank you so much for your kind words! We're thrilled that you had a great experience and were able to get a great deal on publishing your book. We look forward to helping you with any future publishing needs.
Haley is a great person to help anyone write a book
Haley really knew all the right answers to my questions. She gave me the feeling that I was doing the right thing. I enjoyed working with such a knowledgeable person.
January 5, 2023
Unprompted review
Reply from Penguin Book Writers
Hello Julia,
Thank you for your kind words! We are delighted to hear that you had a great experience working with Haley. We appreciate that she was able to provide you with the guidance and support you needed. It's wonderful to hear that you felt confident in your decisions. Thank you for your review!
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