Peninsula Canada Reviews 

610
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, approachability, and deep knowledge of health and safety regulations. Reviewers consistently highlight the prompt response times, efficient communication, and helpful guidance provided during every call. People note that consultants take the time to explain complex policies clearly, making the entire process straightforward and easy to understand. Some reviewers were not happy with contract terms and felt pressured by rigid agreements. A few consumers also mentioned difficulties with cancelling services, noting that support was inflexible and unhelpful when addressing contract concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt response times and very... See more

Service

Users describe positive interactions with service, highlighting professional, helpful, and pleasant... See more

Response time

Reviewers express great satisfaction regarding response time, highlighting that support is prompt and... See more

User experience

Consumers shared their satisfaction regarding user experience, highlighting professional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tasha was so helpful to us in sharing her expertise and knowledge of Health and Safety issues. She is an excellent communicator and meets people where they are at. We're very appreciative that Tas... See more

Rated 5 out of 5 stars

We have had Leon for the 2nd year and we are extremely satisfied with his performance. He is extremely knowledgable and takes time to thoroughly explain all aspects of Health & Safety. He definitely g... See more

Company replied

Rated 5 out of 5 stars

April was super friendly and very knowledgeable. Highly recommend for business owners who want to make sure they’re doing OH&S correctly.

Company replied

Rated 5 out of 5 stars

This was a great update. Tasha Viveen made this experience pretty painless honestly. She was cheerful and funny and made it more like talking with an old friend than delving into the health and safe... See more


Company details

  1. Human Resource Consulting
  2. Occupational Safety and Health

Written by the company

We are a dedicated team of HR and health & safety experts, offering outsourced support to over 6500 small to medium-sized business clients in Canada. Simply put, we are an alternative solution to an in-house human resources team – one that’s affordable, that is. At Peninsula, we provide comprehensive around-the-clock, 24/7 HR and health and safety support that’s custom-tailored to your business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

610 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(610)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michelle was super helpful

Michelle was quick to answer my call, no waiting time! I respectfully add that I appreciate that her first language is English. It's been a long time since a support person was that easy to understand.
She was knowledgeable and fun to work with.
She gave me ideas that I would not have otherwise thought of.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Biggest mistake signing up with them

Wrong advice given and different advice given depending on which HR person you speak to. I need help with firing someone, why am I getting different directions from 2 people on the HR team. I now don't know what to do and I am told I am stuck in this contract.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Read the fine print

Read the fine print. I was under the impression I was signing up for a 1 year contract. After about a year and a half, I called to cancel. They told me that after 1 year the contract auto renews for another year so I was unable to cancel. In addition to this, they raised the fee on me. So they auto-renewed for a full year with an increased fee. Use this company at your own financial risk.

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Renewal Practices

Deceptive Renewal Practices – Business Owners Beware

As a business owner, I would not recommend dealing with Peninsula. They rely on an automatic renewal clause buried in the contract and claim you must give 90 days’ notice. The only “reminder” I received simply said “Your renewal is coming up” — it did not mention the 90-day requirement or make clear that action was needed.

In my view, this is misleading and deceptive. Business owners deserve transparency and fair dealing, not tactics that lock you in without clear communication. Based on my experience, I would not deal with them.

August 26, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you for sharing your feedback. Please know that we take all feedback very seriously as it is an invaluable tool in helping us continuously improve our services. We are sorry to hear about the inconvenience caused by the continuation of your contract. As per our terms and conditions, we include a notice period for cancellation, this is designed to give our clients ample time to review their options. Your agreement has not auto renewed as you are still in your initial agreement. A member of our Customer Solutions team will be touch with you to discuss your options.
Thank you!

Rated 5 out of 5 stars

I would like to acknowledge the outstanding support from Pene Gerber

I would like to acknowledge the outstanding support we have received from Pene Gerber at Peninsula. Throughout this year, Pene has been an incredible resource in helping us navigate several complex employee relations matters. Most recently, her prompt response time, deep knowledge of employment standards, and practical guidance have been invaluable. Pene consistently provides clear, professional, and solution-oriented advice that gives us confidence in handling sensitive situations. We greatly appreciate her partnership and the excellent level of service she provides.

Thank you Pene!

August 27, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you for sharing such an amazing review! We’re so glad to hear that your experience with Pene was outstanding. Your positive feedback is a testament to the dedication of our entire team, and we will make sure to pass it along to them. It’s been our pleasure to serve you, and we look forward to supporting you again soon. Have a fantastic day!

Rated 5 out of 5 stars

Daniel is very patient and clearly…

Daniel is very patient and clearly explains the process. We are very happy to be working with him

August 22, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Daniel was outstanding. Your kind words reflect the dedication and effort of our entire team, and we’ll be sure to pass them along. It’s truly a pleasure serving you. Have a fantastic day!

Rated 5 out of 5 stars

Timely and decissive support

Timely and decissive action plans and supporting documentation.

August 21, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

We are thrilled to hear that your experience with us at Peninsula was positive. Your feedback is greatly appreciated and will be shared with our team. We sincerely thank you for choosing us and wish you an equally fantastic day ahead

Rated 5 out of 5 stars

Very helpful helpline throughout my 5…

Very helpful helpline throughout my 5 years of work with Peninsula. I wish you all the best, especially my last agent who helped me a lot before closing my business Suheyb. Thank you!

August 19, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you for leaving us such a positive review. We appreciate our partnership over the last 5 years. We wish you all the best in your future and look forward to connecting with you in the future.

Rated 5 out of 5 stars

Pene is fantastic

Pene is fantastic. It was a conversation that I was able to be candid about my frustrations as an employer, Pene supported the decision I was wanting to make (while still being that voice on my shoulder of reason) and overall, it was a great experience.

Best experience so far, and .. I've had a few haha!

Thanks!

July 30, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

We can’t thank you enough for your glowing review! It’s fantastic to hear that your experience with Pene was nothing short of exceptional. Your feedback truly reflects the dedication and hard work of our entire team, and we’ll be sure to share it with them. We look forward to seeing you again soon and wish you an amazing day ahead!

Rated 5 out of 5 stars

Pene was great

Pene was great, empathetic and help me navigate a difficult situation. I was grateful for her advice

July 10, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

We sincerely appreciate you taking the time to leave such a positive review! It’s so rewarding to know that your experience with Pene was exceptional. Your feedback highlights the hard work and commitment of our team, and we will certainly share your compliments with them. We look forward to serving you again soon and wish you a wonderful day ahead!

Rated 5 out of 5 stars

Pene is very helpful and personable

Pene is very helpful and personable. She provided the advice and documents in a timely manner.

July 10, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you for sharing such an amazing review! We’re so glad to hear that your experience with Pene was outstanding. Your positive feedback is a testament to the dedication of our entire team, and we will make sure to pass it along to them. It’s been our pleasure to serve you, and we look forward to supporting you again soon. Have a fantastic day!

Rated 5 out of 5 stars

Pene is proficient and professional.

Pene is proficient and professional.

June 25, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Pene was outstanding. Your kind words reflect the dedication and effort of our entire team, and we’ll be sure to pass them along. It’s truly a pleasure serving you. Have a fantastic day!

Rated 5 out of 5 stars

Efficiency & Knowledge

Efficiency and explaining the "whys" with the laws

June 17, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you so much for the 5-star review! We are thrilled to hear that your experience with us at Peninsula was positive. Your feedback is greatly appreciated and will be shared with our team. We sincerely thank you for choosing us and wish you an equally fantastic day ahead!

Rated 1 out of 5 stars

Buyer beware

Buyer beware! They had me sign through my cellphone (fine print was so small) I couldent get the time to make any appointments to set up anything. I reached out to opt out if the contract they told me its 30k to opt out. The biggest mistake of my life was sitting in a meeting with this company. If you value your money DO NOT GO WITH THIS COMPANY. very unsatisfied and border line discusted with them.

June 9, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

We're sorry to hear about your experience and take your feedback seriously. Our agreements are designed to be transparent and include a detailed explanation of the services provided, along with the associated terms.

We understand that every business has unique circumstances, and we’re here to help. A member of our Customer Solutions team will be in touch shortly to discuss your concerns and explore possible options.

We remain committed to supporting our clients with professionalism and clarity at every stage of the relationship.

Rated 5 out of 5 stars

Highly recommended

I was nervous and skeptical at the time of signing up due to the long commitment. One year later, I can confidently say it was one of the best business decisions we've made. Their support is available 24/7, their advice is professional and on point, and it's a very cost-effective HR solution. Peninsula is an essential service for small businesses. - Highly recommended.

June 5, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

We truly appreciate you taking the time to share your wonderful review! It’s so rewarding to know that you had a positive experience with Peninsula. Your feedback speaks volumes about our team’s commitment, and we’ll be sure to share it with them. Thanks for your trust in us, and may the rest of your day be equally great!

Rated 5 out of 5 stars

Very responsive and took the time to…

Very responsive and took the time to really explain everything to me!

May 27, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you so much for your kind words and the 5-star review! We are thrilled to hear that your experience with us at Peninsula was positive. Your feedback is greatly appreciated and will be shared with our team. We sincerely thank you for choosing us and wish you an equally fantastic day ahead!

Rated 5 out of 5 stars

Working with Peninsula Canada’s F2F…

Working with Peninsula Canada’s F2F services has been a game-changer for our business. From the very first consultation, their professionalism, depth of knowledge, and genuine care for our success stood out. The on-site expert was not only well-versed in HR and health & safety compliance, but also took the time to understand the unique needs of our organization.

What impressed us most was how hands-on and practical the service was. We didn’t just get advice—we got actionable solutions tailored specifically to our workplace. The consultant walked us through everything, from updating our documentation to implementing best practices with clarity and confidence. Their presence on-site made a huge difference; it felt like having a trusted partner right there with us.

Thank you Peninsula!!!!

May 1, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you for leaving us such a positive review! We’re delighted to hear that your experience with Peninsula exceeded expectations. Your feedback is a testament to our team's dedication, and we will make sure it’s passed along. We appreciate you choosing us and hope the rest of your day is just as fantastic!

Rated 5 out of 5 stars

Pene was a delight to speak with…

Pene was so informative and knew the right questions to ask to help me get this termination letter put together. She was a delight to speak with she made me feel at easy.

May 9, 2025
Unprompted review
Peninsula Canada logo

Reply from Peninsula Canada

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Pene was outstanding. Your kind words reflect the dedication and effort of our entire team, and we’ll be sure to pass them along. It’s truly a pleasure serving you. Have a fantastic day!

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