Penny Price Aromatherapy Ltd Reviews 

525
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the essential oils, soothing body lotions, and natural therapeutic products that consistently provide effective daily pain relief. Consumers also highlight the knowledgeable and friendly staff members, alongside the remarkably prompt and efficient delivery service that consistently ensures all purchases arrive securely packaged. However, some people mentioned minor inconveniences regarding customer order communication, slow shipping speed, and missing delivery tracking details for parcels. A few customers also noted occasional issues with website information clarity, physical product usability, and frequent follow-up messaging after completing their purchase.

What people talk about most

Quality

Users describe positive interactions with quality, consistently highlighting the excellent oils, lotions, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting consistently fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have arthritis in both knees and would not be without the Penny Price Nurture Mobility Lotion, which has an immediate soothing effect when applied. I use it twice daily on a regular basis and mor... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, helpful staff. Amazing quality. Have been buying aromatherapy products and training with Penny Price for years, and will do for many more.

Company replied

Rated 5 out of 5 stars

Great company, find delivery slow, would pay extra for urgent delivery. Found website. Bit confusing and when clicked on item, didn't tell me what the oil was good for in enough detail

Company replied

Rated 5 out of 5 stars

I always love paying a visit to Penny Price Aromatherapy. When you walk in it smells amazing, you are well looked after by the friendly and helpful staff and the products are excellent quality!

Company replied


Company details

  1. Wellness Center

Information provided by various external sources

Penny Price Aromatherapy - Purveyor of the finest Essential Oils, Blends, Carriers, Aromatherapy Products and Skin Care. Buy online now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

525 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(525)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such good quality essential oils

Such good quality essential oils. It’s great to know that you’re getting the best

May 22, 2023
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

thank you sharon thank you for letting us know your happy with your oils let us know if we can help with anything else . best wishes Paula

Rated 5 out of 5 stars

Fantastic product for elderly with…

Fantastic product for elderly with swollen ankles that the doctors didn’t have a solution for!

May 12, 2023
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Reply from Penny Price Aromatherapy Ltd

HI Sam, thank you for your review, Im so happy to hear that the product has worked for your client - keep up the good work, Ellie

Rated 1 out of 5 stars

Too late delivery

Too late delivery. Over 1~2 month. But no explanation for delivery date. Just order confirmation mail.

April 29, 2023
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Im so sorry to hear this, please accept our apologies again, this is very unusal for us and we have made sure our system has been updated to ensure this doesnt happen to other customers.

Rated 5 out of 5 stars

I use the oil for keeping calm at work…

I use the oil for keeping calm at work & it comes to my rescue.
Plus I put a couple of drops into my washing.

April 7, 2023
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Reply from Penny Price Aromatherapy Ltd

Hi Angela, thank you for your review, a great way to use the oils and I'm glad to hear they're working for you. Best wishes for a calm and peaceful day, Ellie

Rated 3 out of 5 stars

No French Lavender under the offer

I wanted to order some French Lavender but by the time I ordered I could only have English. The postage was high for a very small bottle and the delivery longer than I expected.

April 6, 2023
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Reply from Penny Price Aromatherapy Ltd

Im sorry to hear that you were disapointed with our offer, this proved more popular than we were expecting and we sold out of our Lavender French during this time. Unfortunatly the postage costs refect those that we pay for shipping, we are always looking at ways to reduce this and for a quicker service for delivery. Orders over £60 do offer free shipping and i hope that you will try us agin in the future. Thank you, Ellie

Rated 5 out of 5 stars

A great company to order from.

A great company to order from.
High quality products. Was able to make use of an offer on overstocked products which was very helpful to keep costs down.
Ordering is very easy with plenty of good updates on progress of delivery.
A very informative blog on the website which gives plenty of inspiration to even a seasoned Aromatherapist.
Happy to recommend.

March 28, 2023
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you Julie, we really apprecaite your review and recomendation. I hope you have a wonderful day, best wishes, Ellie

Rated 5 out of 5 stars

Reflexology cream

Have dry skin going through chemotherapy as help moisturising my dry feet once applied onto skin it feels lovely soft and smooth I'm very pleased with this product:)

March 16, 2023
Rated 5 out of 5 stars

Professional, organised and teaching to a very high standard

Very well structured with forward planning sending directions and information prior to course.
Staff are very friendly and always willing to help and has a the place of learning has a nice friendly atmosphere.
From the many times I have been on courses at Penny Price, courses have been professionally run and Tutors have always been to a very high standard with lots of knowledge in that subject.

March 21, 2023

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