Pennyandsinclair Reviews 

205
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and communicative throughout every stage of their property transactions. Many individuals note that agents go above and beyond to ensure a smooth and stress-free journey. Reviewers also highlight the efficient property management and rapid response times when dealing with various inquiries or maintenance issues. People deeply appreciate the dedicated support provided during both buying and renting processes, noting that teams remain reliable and knowledgeable. Clients feel fully supported and confident thanks to the transparent and reassuring guidance offered by everyone involved.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, frequently highlighting a professional,... See more

Customer service

People report positive experiences with customer service, highlighting that consumers consistently receive... See more

User experience

Consumers find user experience to be positive, noting that agents make the process seamless and stress-free... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers experience consistently rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

205 reviews

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No recent history of asking for reviews

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4.8

All reviews

(205)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

I received a confident and friendly…

I received a confident and friendly service from all members of staff right from my initial spur of the moment call in to the office in Summertown.
They kept me informed of all viewings and advised on feedback. Great service from Sean, Sarah and Will all the way through.
Even overcame the setback of a buyer pulling out after many weeks of process and found another buyer for me very promptly.
First class service and I would highly recommend Penny & Sinclair, Summertown.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

The team at Penny & Sinclair were transparent, responsive and helpful throughout the sale of my 1 bedroom property in Oxford. They were honest and upfront about the potential sale price (whilst other estate agents wildly inflated the valuation), which I appreciated. The property was marketed in Dec and I had an offer at asking price by end of February. We completed in June. All in all a very positive experience, would definitely recommend.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very good agency

The company was very responsive and proactive in communicating with us about updates to our search and application. All the agents that we were in contact with were very nice and helpful (Sean, Katarina and Jessica), and the entire process was made very simple and clear. We are very happy with our new flat and would definitely recommend the agency!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Penny & Sinclair

I loved working with Penny & Sinclair. They were the most helpful and patient people ever.Even though our mortgage got delayed for a few months, Sean was extremely understanding and helpful. I couldn't have wished for better service.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive, kind and professional

Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Wow !

The Penny & Sinclair team led by Sean Herdman-Low is the best. Every single member of staff is competent, reliable, kind, considerate and frankly a delight to work with. We cannot recommend them highly enough in this world of ever increasing shoddiness.

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

Strong service overall, but disappointing post-completion handling

Sean at Penny & Sinclair was professional, responsive, and helpful throughout the sales process, and played an important role in getting the transaction completed smoothly.

However, we were disappointed with how a post-completion issue regarding the condition of the property was handled, as it was not resolved satisfactorily.

Overall, a positive experience, albeit with a disappointing final aspect.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

We have recently had the pleasure of…

We have recently had the pleasure of dealing with Joe Worsell at Penny Sinclair in Oxford who helped us with selling our house. The process was quick and easy and we felt as though Joe helped guide us through every step of the way. We achieved over asking price after several viewings on the house and would highly recommend Penny and Sinclair to others.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - realistic valuation, very easy to deal with regarding viewings, found me buyers when other agents had failed to and excellent communication

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

We have rented out our apartment in Oxford

We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Joanna is very responsive & efficient

Joanna is very responsive, picks up the phone and sorts things out really quickly and efficiently. She has good connections with contractors and they also respond very promptly when she asks. I highly recommend Joanna.

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

A great team

All the team at Penny & Sinclair are dedicated and reliable. We have had a good experience for with them managing our property for over a decade. Emilia is our current property manager who is diligent and attends to problems promptly. We would highly recommend Penny & Sinclair.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

First class estate agent

I chose Penny & Sinclair Burford to handle the sale of my home, and cannot recommend them highly enough. They are a friendly team of professionals whose genuine care, responsiveness and dedication to excellent customer service was steadfast throughout. I have no hesitation in recommending the Burford team and would definitely choose to use them again in the future.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Team Members are Fantastic

The Team members are fantastic.
I had the pleasure to work with Nigel, Anum, and Sean and their rapid responses, adaptability and communication being able to address any questions and concerns have been top notch.
Please note, I believe I was very fortunate in timing as I would naturally never have this level expectation so always provide teams with grace. But it has been much appreciated from a customers perspective over the past week and weekend.
Thank you all so much!!

January 6, 2026
Unprompted review

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