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3.8
171 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Horrible, no customer service, noone answers calls, ne explanation how their 60 days work. Telling you you have credit but no 10£, have no idea what is going on, must ditch them.
Reply from Penny Mobil
Thank you very much for your review. However, I am not sure what you mean in some respects. Please write to me at pennymobilapp@congstar.de . I will then be happy to see how I can help you.
Appalling service. Used the SIM for a tracker in a car, hardly used any credit due to this.
Was told to top up or SIM would be cancelled.
I contacted them and told not to worry as this was standard and I wouldn't lose my credit.
I lost my account credit and they cancelled the SIM
Avoid at all costs
Reply from Penny Mobil
Hello, the point is that a prepaid SIM card must be topped up at least once every 15 months, so theoretically €1.00 would be enough. If this is not done, the card will be deactivated, but reactivation is possible at any time. You can simply get in touch with the service team, who will take care of it quickly. https://www.penny.de/kontakt-und-hilfe Greetings Patrick
So far I have very good experience with Penny Mobile. Smooth progression in app, great customer support! Good wifi connection!
Reply from Penny Mobil
Thank you so much for the great feedback. Greetings, Jonathan
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