ja! mobil Reviews 246

Ja! Mobil is a great option for people who have just moved to Germany, or anyone who doesn't want the pressure of a permanent contract.

Their prepaid SIM card activation process can seem daunting, but this isn't their fault; they must abide by Germany's anti-terrorism laws which require registering SIM cards to an individual's identity, which in my opinion is reasonable as it helps cut down on identity theft & fraud- as someone from the USA who just moved to Germany, this is nice; the ease of purchasing "burner phones" in the USA is a recipe for all kinds of criminal activity.

Anyways, I appreciate their flexibility, straight forward registration process, and absolutely stellar prices. I went from paying $70/month in the USA to €14.99/month in Germany for the same services. Thank you so much Ja! Mobil, for making phones accessible to well-intended newcomers.

About 10 days ago, I purchased a mobile line from your company. During the activation process, I mistakenly uploaded my residence permit instead of my passport. As a result, the activation was canceled. I immediately contacted your customer service and explained the situation. I was informed that the issue would be corrected and I would be contacted. However, no action has been taken so far.

I also sent an email regarding the issue but have not received any response to that either.

I did not commit any offense—I simply made a human error by uploading the wrong document. It is unfair that I am unable to use a service I have already paid for. The fact that such a simple mistake has not been resolved for this long is extremely disappointing from a customer satisfaction perspective.

I kindly request that my line be activated as soon as possible, or that I be given a clear and prompt explanation.

I’m extremely disappointed with the way Ja! Mobil handled my recent issue.

I received a text message warning me that my number would be canceled. Concerned, I called customer service, where the agent was kind and reassuring. She explicitly told me not to worry—that it was just an automated message and that, if my number got deactivated, I could simply call back, and they would reactivate it with a plan using my existing balance.

Fast forward a few days: my number was deactivated. I called back, only to be told that all my balance was gone—that this was common procedure and I would have to add new funds to reactivate my number.

I don’t have an issue with the procedure itself. What frustrates me is the blatant miscommunication and the refusal to take responsibility when service failure occurs. Had I been given accurate information, I would have topped up my account immediately and avoided losing my balance. Instead, I was assured that waiting would have no disadvantages—which turned out to be completely false.

This kind of misinformation is unfair and deceptive. A company should stand by what its representatives tell customers instead of making them pay the price for poor communication.

Awful service. I can't believe how they still survive. I asked for refund after i stopped using jamobil. They haven't given the money back for months. I won't wait anymore and just report a file about this situation. I wonder what would they do if we didn't pay their money for months!!!! I contacted million times. They only put me off. There's no any logical excuse not to pay it back

I ordered the sim card online with jamobil. The activation process stalled because taking over my previous number did not work, fair enough. However I was not given the option to change my choice of using my old number, and I was left alone with having to assure that the number takeover works. Both online and via the app, there was zero information, the help page was an empty path. Completely unprofessional. I finally found a single email address as contact detail, and I asked for annulation of my contract which I supposedly had a right to for 14days. The declined with the argument that I bought the card in a shop which was wrong. Don't go for this company!!!

Could not make it work. I get sim cards when I travel all the time. I just put it in and it works. Not with JaMobil. What an horrible service! How can they stay in business? After trying to activate online unsuccesfully, I tried the app with video call, providing all my sensitive personal info, passport number, passport picture, date of birth etc still won't work. How come they can't make it work easily like all other carriers?? Fraud risk are the same for other carriers .. no english service either. You have to translate all emails / instructions. They just pickup the money from foreigners & never provide the service.

I tried getting a sim for a week

The process was horrible, i had to go to the post office, and in the end they charged me double the agreed sum

Absolute s*** company with a s*** product

Couldn't get the card activated by VideoChat not matter when I called. They say from 8AM to 10PM. That's not true. Don't waste your money or time with this garbage.

Is the process that every time that I switch tariffs in JaMobile, I need to lose money?
In all occasions where I switched my contract, I lost the days until the end of the period for the previous tariff.
Last week was frustrating – I ordered the change on Friday 17th of Sept 2021 and my old tariff was ending on 20th 23:59.
The new contract was supposed to start on 21st and you charged me full monthly fee for the time between 23:59 (20th ) and 01:05 AM (21st ) when you did the change.
1 full monthly fee for 65min caused by delay to start the new tariff on time and at the end your support personnel told me (case 0006112317 ) that it was my fault and I am not reading the instructions that I need to order the change on time.
My experience so far shows that a customer is never able to switch the tariff without loosing minimum 1 day and maximum the full 28 days (in the case above).
The process seems to be set always in JaMobile’s favor and I do not think I will continue to use your services going forward.