My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more
Company replied
I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more
Company replied
Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.
Company replied
Company details
Written by the company
Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.
Contact info
United States
- contact@penroseskin.com
- penroseskin.com
3.9
Great
655 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Enrico was a great help to me!
June 19, 2026
Unprompted review
Reply from Penroseskin
Hi Kevin,
Thank you for your kind review! We're so glad to hear that Enrico was able to assist you and provide great support.
We’ll be sure to share your feedback with him—he’ll really appreciate it! 😊
-Stephanie
I really couldn’t smell the scent from…
I really couldn’t smell the scent from it. It was just giving a regular cream smell. Then scent wasn’t strong enough
June 1, 2026
Unprompted review
Reply from Penroseskin
Hi Donald,
Thank you for your feedback. We’re sorry to hear the scent didn’t come through as strongly as expected.
We appreciate you giving Penrose Skin a try and will share your comments with our team as we continue improving our products.
-Stephanie
Reply from Penroseskin
Hi Raul,
Thank you for your kind words! We're so happy to hear you had a great experience with our customer service team. We truly appreciate your support! 😊
-Stephanie
My experience would be great because…
My experience would be great because the product is great. I love the way it smells.And I would recommend it to anyone who is reading this reviews
June 19, 2026
Unprompted review
Reply from Penroseskin
Hi Quincy,
Thank you so much for your wonderful review! We're thrilled to hear you're loving the scent and overall experience with the product.
We truly appreciate your recommendation and support! 😊
-Stephanie
Product was very fresh and clean the…
Product was very fresh and clean the added pheromones really work no cap. Premium product.
May 13, 2026
Unprompted review
Reply from Penroseskin
Hi Zuri,
Thank you so much for your review! We’re thrilled to hear you’re enjoying the fresh, clean feel of the product and that you’re loving the scent.
We really appreciate your support and are glad you’re experiencing the premium quality we aim for! 😊
-Stephanie
Feels great on the skin
Feels great on the skin. Smells good too. Would buy again.
June 19, 2026
Unprompted review
Reply from Penroseskin
Hi Gareth,
Thank you for your review! We’re so happy to hear it feels great on your skin and that you’re enjoying the scent.
We truly appreciate your support and look forward to serving you again! 😊
-Stephanie
⭐️⭐️⭐️⭐️⭐️ fast and good experience from…
⭐️⭐️⭐️⭐️⭐️ fast and good experience from customer service agents
June 18, 2026
Unprompted review
Reply from Penroseskin
Hi Carlos,
Thank you for your kind review! We're so glad to hear you had a fast and positive experience with our customer service team.
We truly appreciate your support! 😊
-Stephanie
Thank you very much for your …assistance
Thank you very much for your assistance and understanding.
June 16, 2026
Unprompted review
Reply from Penroseskin
Hi Michael,
Thank you so much for your kind review!
We're happy to hear that you had a positive experience with our team. Your patience and understanding are truly appreciated, and we're glad we could assist you.
Thank you for your support!
-Stephanie
This is one of those times that I can’t…
This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I was happy with the resolution. She was attentive and responsive to the last minute.
Thank you Deanne.
June 17, 2026
Unprompted review
Reply from Penroseskin
Hi Edgar,
Thank you for taking the time to share your feedback.
While we're sorry to hear that the product wasn't exactly what you expected, we're truly grateful for your kind words about our customer service. We're delighted to hear that Deanne was able to take great care of you and help find a resolution that left you satisfied.
We'll be sure to share your feedback with her—she'll be thrilled to hear it!
Thank you again for your support and for giving us the opportunity to assist you.
-Stephanie
The product is great
The product is great, love the scents as well as how it works to mousturize your skin. The customer service is also stellar. They communicate quickly and worked to make sure everything was good. I highly recommend.
June 15, 2026
Unprompted review
Reply from Penroseskin
Hi there,
Thank you so much for your kind review!
We're glad to hear you're enjoying the scents, the product, and your experience with our customer service team.
We truly appreciate your support and recommendation. If you ever need anything, we're always here to help.
-Stephanie
Doesn’t last as long as I thought it…
Doesn’t last as long as I thought it would. Maybe user error
June 15, 2026
Unprompted review
Reply from Penroseskin
Hi Gabe,
Thank you for your honest feedback!
We're sorry to hear the scent didn't last as long as you expected. Fragrance longevity can vary depending on factors such as skin type, application amount, and individual body chemistry.
If you'd like, we'd be happy to share some tips to help maximize the scent's performance.
We appreciate you giving our product a try and thank you for your support!
-Stephanie
Great scents and they last forever
Great scents and they last forever! Wish they had the trial sizes sooner as not every scent matches my taste but the majority of what I’ve gotten has been fantastic!
May 20, 2026
Unprompted review
Reply from Penroseskin
Hi Jeff,
Thank you so much for your kind review!
We're happy to hear you're enjoying the scents and that they last a long time. We also appreciate your feedback about trial sizes and completely understand how helpful they can be when trying new scents.
Thanks again for your support!
-Stephanie
Reply from Penroseskin
Hi John,
Thank you so much for your kind words!
We're delighted to hear that you love the product and had a great experience with our service. Your support means a lot to us.
Thanks again for choosing Penrose Skin!
-Stephanie
Never got my orders and they went to…
Never got my orders and they went to get 2 x $125. I'm so mad. It's a scam, I'm bringing them to court
Don't buy from them
June 13, 2026
Unprompted review
Reply from Penroseskin
Hi Andre,
We're very sorry to hear about your experience and understand how frustrating this must be.
Please contact us directly with your order details so we can investigate what happened and do our best to help resolve the issue. We would appreciate the opportunity to review your orders and assist you further.
-Stephanie
Reply from Penroseskin
Hi Michael,
Thank you for your feedback!
We're glad you love the scent. We're sorry it didn't last as long as you expected, but we appreciate you sharing your experience with us.
Thank you for your support!
-Stephanie
10/10 recommend
10/10 recommend.
1. Scents are amazing, put it on and you smell great.
2. Scents last a long time, hours.
3. Goes on smooth, not greasy.
4. Leaves your skin hydrated and soft.
5. The price is unmatched.
Fellas, you cannot lose buying from Penrose. I gave you 5 reasons above. Ive used spray cologne for most of my adult life, Im never buying another cologne spray. It’s expensive, it fades quick, it doesn’t moisturize. Penrose is affordable, stays on your skin for hours, and moisturizes. Just buy it.
June 1, 2026
Unprompted review
Reply from Penroseskin
Hi Vincent,
Wow—thank you so much for this incredible review!
We're thrilled to hear how much you're enjoying the scents, longevity, moisturizing benefits, and overall value of our products. It means a lot to us that Penrose has become your go-to alternative to traditional cologne.
Your detailed feedback and recommendation truly made our day, and we're grateful for your support and trust in our brand.
Thank you for being part of the Penrose Skin family!
-Stephanie
I’ll give it a 3 just because I have…
I’ll give it a 3 just because I have not received my order yet, but I did reach out to customer service regarding the tracking and Deanna jumped right on it and went above and beyond to get me all the information she could. Because of that I’ll most likely order again.
June 12, 2026
Unprompted review
Reply from Penroseskin
Hi there,
Thank you for sharing your feedback!
We're sorry that your order has not arrived yet, but we're glad to hear that Deanne was able to assist you and provide the information you needed. We'll be sure to pass along your kind words to her.
We truly appreciate your patience and are grateful for the opportunity to earn your trust. Thank you for considering us again, and we hope your order arrives soon!
-Stephanie
Get it
Get it.
I’ve ordered 4 times already. High quality. Delivery on point.
Lifetime customer over here 🫡
May 15, 2026
Unprompted review
Reply from Penroseskin
Hi Brent,
Thank you so much for your amazing review!
We're thrilled to hear you've ordered from us multiple times and have been happy with both the product quality and delivery experience. Hearing that we've earned a lifetime customer truly means the world to us.
Thank you for your continued support—we appreciate you being part of the Penrose Skin family! 🫡
-Stephanie
Great Product.
I'm glad that I purchased and looking forward to use. The scent is really great and might consider future purchases.
June 11, 2026
Unprompted review
Reply from Penroseskin
Hi Daon,
Thank you so much for your kind review!
We're delighted to hear that you're happy with your purchase and enjoying the scent. It's great to know you're considering future purchases, and we look forward to serving you again.
Thank you for your support!
-Stephanie
Reply from Penroseskin
Hello Kennie,
Now that's what we love to hear! All 10 is the ultimate stamp of approval. Thank you so much and we can't wait to have you back when you're ready to restock! 🌿
- Zoe
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