My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more
Company replied
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Review summary
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This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more
Company replied
I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more
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Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.
Company replied
Company details
Written by the company
Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.
Contact info
United States
- contact@penroseskin.com
- penroseskin.com
3.9
Great
655 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Penroseskin
Hello Milton,
Thank you for the lovely review! Deep moisture is exactly what we aim for — so glad it's delivering for you! 🌿
- Zoe
Love the product
Love the product , however I’ve noticed the jars are smaller. Same price less product.
May 19, 2026
Unprompted review
Reply from Penroseskin
Hello Leonard,
Thank you for the love and for your honest feedback! 🌿 We hear you on the jar size and completely understand the concern. We're always working to improve the quality of our formulations and ingredients, and sometimes that means adjustments to sizing as we invest more into what goes inside the jar. We truly believe you'll continue to notice the difference on your skin, and we're grateful for your loyalty. We hope to keep earning it! 🤩
- Zoe
Reply from Penroseskin
Hello Tyler,
That's amazing to hear, thank you! We love that you're enjoying wearing it, that's exactly the feeling we create for! 🌿 See you next time! 🤩
- Zoe
Terrible company
Terrible company. Terrible product. You'll get their crappy product, that BARELY smells a little like the scent they proclaim to be imitating, and they'll automatically subscribe you for recurring deliveries without you knowing. So you'll now get a crappy product every month for an absurd price. Good luck trying to contact them too. STAY AWAY!!!
May 19, 2026
Unprompted review
Reply from Penroseskin
Hello John,
Thank you for sharing your feedback, and we're truly sorry to hear your experience didn't reflect the standards we hold ourselves to. We understand how frustrating this must have been and we take concerns like yours very seriously. We'd love the opportunity to make this right. Our customer support team is available and ready to assist you. Please don't hesitate to reach out to us directly so we can look into this for you personally.
- Zoe
So far I’ve looked so of them but one
So far I’ve looked so of them but one. A couple i really like.
May 17, 2026
Unprompted review
Reply from Penroseskin
Hello Rodney,
Thank you for the review! We love that you're exploring the range and finding your favourites. We hope the last one wins you over too! 🌿
- Zoe
Reply from Penroseskin
Hello Edwin,
That's wonderful to hear, thank you! We're so happy you're enjoying it. We look forward to seeing you again soon! 🌿
- Zoe
Reply from Penroseskin
Hello George,
Thank you so much! Delivering exactly what we promise is what we're all about, so that really means a lot. We appreciate the recommendation! 🌿
- Zoe
It lasts all day
May 15, 2026
Unprompted review
Reply from Penroseskin
Hello Tom,
That's what we love to hear! All day wear is exactly what we aim for. Thank you for sharing! 🌿
- Zoe
Reply from Penroseskin
Hello Odane,
Thank you for the kind words! We're delighted to hear you had a wonderful experience with Penrose Skin. We look forward to welcoming you back.
- Zoe
That stuff is trash has hardly any…
That stuff is trash has hardly any scent at all and smells nothing like creed
May 11, 2026
Unprompted review
Reply from Penroseskin
Hello Matt,
We're sorry to hear the scent didn't hit the mark for you! Our body butters are inspired by popular fragrances and are designed to complement them rather than replicate them exactly, so the experience can vary from person to person. We'd love the chance to make this right. Please reach out to our customer support team and we'll be happy to help find something that works better for you! 🌿
- Zoe
Great scent!!!
Great product, it arrive when it said it would. Package was very professional. I will buy again!
May 16, 2026
Unprompted review
Reply from Penroseskin
Hello Theodore,
Thank you so much for the lovely review! We're thrilled everything arrived on time and that the unboxing experience lived up to expectations. We can't wait to have you back! 🌿
- Zoe
You can't go wrong
Well, I do love the texture. I thought it was going to feel like true lotion, but it's thicker. The smell does last, but it depends on the amount you put on. I see why during checkout it almost defaults you to a membership. The aroma isn't as strong as I wish. Although, if you do own the cologne of the same lotion you do have the scent last longer. Other than that, I think it's a good buy. A nice Christmas gift. A nice set to have on hand. This is my first buy so we'll see once I run out which one I'll keep in on rotation.
May 3, 2026
Unprompted review
Reply from Penroseskin
Hello Michael,
Thank you so much for such a detailed and honest review! We're glad you're loving the texture and that the scent is lasting well when layered with your cologne. That's actually one of our favourite ways to use it! You're right that the amount you apply makes a big difference with the aroma, so don't be shy with it! We hope as you continue using it you'll find your perfect routine, and we'd love to see you back when it's time to restock. A great first buy with hopefully many more to come! 🌿
- Zoe
Reply from Penroseskin
Hello Jose,
That's amazing to hear, thank you! We're so glad it's living up to expectations and we're thrilled to have you as part of the Penrose Skin family. We look forward to taking care of you every month! 🌿
- Zoe
I would not recommend this product or…
I would not recommend this product or company to anyone. They tell you your product will be there in 5 to seven days, and it may take 3 to 4 weeks. They also charged my card a second time for products that I did not purchase. I had to contact my bank to file a fraud case. AGAIN I DO NOT RECOMMEND THIS COMPANY!!!!
May 12, 2026
Unprompted review
Reply from Penroseskin
Hello Stacey,
We're truly sorry to hear about your experience and sincerely apologise for the frustration this has caused. Shipping delays and any unexpected charges are something we take very seriously, and this is absolutely not the experience we want for our customers. We would really like the opportunity to look into this for you personally and get things resolved. Please reach out to our customer support team directly and we will make it a priority to investigate and make this right for you.
- Zoe
Surprised
Wanted to try something different. Was surprised by the results.
May 14, 2026
Unprompted review
Reply from Penroseskin
Hello there!
We love a pleasant surprise! So glad you took the chance and that it paid off. Welcome to the Penrose Skin family! 🌿
- Zoe
Lyca was great resolving initial…
Lyca was great resolving initial issues.
Will order again.
May 13, 2026
Unprompted review
Reply from Penroseskin
Hello Da,
Thank you for the kind words! We're so glad Lyca was able to get everything sorted for you. We'll be sure to pass on the praise! We look forward to your next order! 🌿
- Zoe
Extremely disappointed with both the…
Extremely disappointed with both the product and the lack of service. I purchased the Deep Bleu and Visionaire body butters, which are advertised as being 'inspired by' Bleu de Chanel and LV Imagination.
The Product: Having compared them side-by-side with my original bottles of the designer fragrances, I can confirm they smell nothing like what is advertised. The scent profiles are completely off and don't even come close to the descriptions provided on the website.
The Service: Their customer service is non-existent. They promise a 24-hour response time, but once they have your money, they simply stop responding to emails. I have sent multiple follow-ups with photographic proof of the discrepancy and have been met with total silence.
I have now been forced to raise a formal dispute with my credit card company to recover my funds. Save your money and buy elsewhere—this company does not stand behind its products or its customers.
May 5, 2026
Unprompted review
Reply from Penroseskin
Hello Pratrik,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration this has caused. We're sorry to hear the scents didn't meet your expectations. Our body butters are inspired by designer fragrances and are crafted to complement rather than replicate them exactly, though we understand that may not have been clear enough upfront. We're also very concerned to hear your emails have gone unanswered, as this is not the standard of service we hold ourselves to. We'd really like the opportunity to look into this personally and make things right. Please reach out to us directly and we will prioritise your case.
- Zoe
I love how quickly I get a response via…
I love how quickly I get a response via email. The Crimson 540 smells amazing.
May 12, 2026
Unprompted review
Reply from Penroseskin
Hello Curtis,
Thank you so much! We're thrilled our team could get back to you quickly and that you're loving the Crimson 540. It's such a special one! We can't wait to have you back! 🌿
- Zoe
The smell is great and I love it…
The smell is great and I love it although wish it was a bit more potent
May 8, 2026
Unprompted review
Reply from Penroseskin
Hello Daniel,
Thank you for the lovely feedback! We're so glad you're loving the scent. A little tip: applying a bit more product or layering it with your matching cologne can really help amp up the potency! We hope that helps and we look forward to seeing you again soon. 🌿
- Zoe
I have only used the crimson!
I have only used the crimson, it is refreshing and subtle.
May 11, 2026
Unprompted review
Reply from Penroseskin
Hello Earl,
Thank you for sharing! We love that the Crimson is hitting the spot for you. Refreshing and subtle is such a great everyday wear. We hope you get the chance to explore the rest of the range soon! 🌿
- Zoe
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