My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more
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Review summary
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This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more
Company replied
I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more
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Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.
Company replied
Company details
Written by the company
Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.
Contact info
United States
- contact@penroseskin.com
- penroseskin.com
3.9
Great
655 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product! My wife loves it!! Goes on smooth and no greasy feeling after. I needed to pause my subscription because I am stocked up at the moment and had an email issue. Customer service is usually trash with products like this, but they took care of me and helped me quickly. Good job!
May 29, 2026
Unprompted review
Reply from Penroseskin
Hello Warren,
Thank you so much, this made us smile! We're thrilled your wife is loving it and that our team could get your subscription sorted quickly. That's exactly the kind of service we want every customer to experience. Enjoy your stash and we'll be here when you're ready to restock! 🌿
- Zoe
Customer service was fast and…
Customer service was fast and attentive. The fragrances smell good but don’t last long in my opinion.
May 28, 2026
Unprompted review
Reply from Penroseskin
Hello Dominique,
Thank you for the lovely feedback! We're so glad our team could get back to you quickly and that you're enjoying the fragrances. For a longer lasting experience, try applying a little more generously or layering it with your matching cologne to really make the scent go the distance. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe
Love how the smell lasts a long time
Love how the smell lasts a long time. The only issue is the delivery and I understand if the product is on backorder.
May 26, 2026
Unprompted review
Reply from Penroseskin
Hello Victor,
Thank you so much for your patience and understanding! We're thrilled the scent is lasting well for you. We're sorry for the delivery delay and we're working hard to make sure fulfilment is as smooth as possible going forward. We can't wait to have you back! 🌿
- Zoe
Stephanie was a HUGE help in getting my…
Stephanie was a HUGE help in getting my order to me! I really appreciated her timely responses to my emails and making sure that i was taken care of!
May 26, 2026
Unprompted review
Reply from Penroseskin
Hello Larry,
Thank you so much for the kind words! We're thrilled Stephanie could go above and beyond to get your order sorted. She'll be delighted to hear this and we'll make sure to pass it on. We can't wait to have you back! 🌿
- Zoe
Smells great
Smells great, goes on smooth, not greasy. Decent shipping time. Will definitely be ordering more when the time comes.
May 13, 2026
Unprompted review
Reply from Penroseskin
Hello Eric,
Thank you for the great review! Smells great, goes on smooth and not greasy is exactly the experience we create for. We'll be ready and waiting when you run out! 🌿
- Zoe
Reply from Penroseskin
Hello Talik,
Thank you! We're so glad you're enjoying it. We look forward to seeing you again soon! 🌿
- Zoe
The fragrance is NOT what is promised
The fragrance is NOT what is promised. It wears off fast. They make you jump through 15 different hoops to cancel.
You can't even cancel unless you email them, they send you a link , then they make it hard. It's a subscription model and this overall thing is a joke.
Stick to the cologne. This product is trash
May 24, 2026
Unprompted review
Reply from Penroseskin
Hello Setema,
We're sorry to hear the product didn't deliver the experience you were hoping for and we genuinely appreciate you taking the time to share this feedback. We also want to clear up the cancellation process as subscriptions can actually be managed directly through our website without needing to email us or follow any links. We hope that helps and if there's anything still outstanding we can assist with, please don't hesitate to reach out to our team directly.
- Zoe
It's a nice product
It's a nice product. Great fragrance but it really does not last 24 hours. I wish it did.
May 22, 2026
Unprompted review
Reply from Penroseskin
Hello Joe,
Thank you for the kind words! We're glad you're loving the fragrance. For longer lasting wear, try applying a little more generously or layering it with your matching cologne to really extend the scent throughout the day. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe
Penrose makes an awesome product
Penrose makes an awesome product, available at a fair price, and delivers it in a timely manner
May 18, 2026
Unprompted review
Reply from Penroseskin
Hello Jim,
Thank you so much! Great product, fair price and on time delivery is exactly what we strive for. We really appreciate you taking the time to share that. We can't wait to have you back! 🌿
- Zoe
I ordered the product April 30 and I…
I ordered the product April 30 and I still haven’t received Anything and they keep playing games with me I will NEVER SPEND ANOTHER DOLLAR with them.
April 30, 2026
Unprompted review
Reply from Penroseskin
Hello Terrence,
We're truly sorry to hear your order still hasn't arrived and that you feel let down by our team. This is completely unacceptable and we understand your frustration entirely. Please reach out to us directly one final time and we will make resolving this our absolute priority. We sincerely apologise and want to make this right for you.
- Zoe
I feel like the fragrance of the…
I feel like the fragrance of the lotions could or should be stronger, I do however like the fact that it goes on without feeling greasy. Thank you Todd Clark
May 21, 2026
Unprompted review
Reply from Penroseskin
Hello Todd,
Thank you Todd! We're so glad the texture is hitting the spot and that you're getting that clean, non-greasy feel. For a stronger fragrance experience, try applying a little more generously or layering it with your matching cologne to really amp up the scent. We hope that helps and we look forward to seeing you again soon! 🌿
- Zoe
Not as good as described
Not as good as described, the scent is not strong as you say it is on Instagram does not last long at all once you put it on not happy with it at all.
May 23, 2026
Unprompted review
Reply from Penroseskin
Hello Steve,
We're sorry to hear the product didn't live up to your expectations and we appreciate you sharing your honest feedback. Scent strength can vary depending on skin type and application amount, so we'd recommend applying a little more generously or layering it with your matching cologne for a stronger and longer lasting experience. If you're still not happy, please reach out to our team directly and we'll do our best to make it right for you. 🌿
- Zoe
Product is good unfortunately it is…
Product is good unfortunately it is shipped from the farthest point of the world. Took a month to get. And by that time I was charged a second time. Also automatically enrolled is subscription services without an option to have a one time purchase.
February 23, 2026
Unprompted review
Reply from Penroseskin
Hello Hector,
Thank you for the feedback and we're glad you're enjoying the product! We completely understand the frustration around shipping times and we're sorry it took so long to reach you. We also want to clarify that we do offer a single purchase option at checkout, so no subscription is required. We're sorry this wasn't clear enough and we'll look into the charge concern as a priority. Please reach out to our team directly and we'll get that sorted for you. 🌿
- Zoe
They have scammed me
They have scammed me. They blocked me from every social media outlet and dont respond to my emails. It has been 2 months already and I havent received my order. They also force you to have a subscription without telling you. BEWARE
May 23, 2026
Unprompted review
Reply from Penroseskin
Hello Eric,
We're deeply sorry to hear about your experience and want to sincerely apologise for the frustration and concern this has caused. An order undelivered after two months with no resolution is completely unacceptable and we take this very seriously. We also want to assure anyone reading this that our subscription terms are clearly outlined at checkout and we do not block customers from contacting us. We would genuinely like to resolve this for you as a matter of urgency. Please email us directly at support@penroseskin.com and we will make this our immediate priority.
- Zoe
Love it overall great product no reason…
Love it overall great product no reason not to buy it
May 23, 2026
Unprompted review
Reply from Penroseskin
Hello Tyler,
Thank you so much! We couldn't agree more. We can't wait to have you back! 🌿
- Zoe
My experience was a good one
My experience was a good one. The packaging was great. My package came quickly. The smell...was great. The only bad thing is that you don't sell a bigger jar.
May 11, 2026
Unprompted review
Reply from Penroseskin
Hello Andrew,
Thank you for the wonderful review! We're so glad everything arrived quickly and that the packaging and scent hit the mark. We love the feedback on a bigger jar too, we'll make sure to pass that on to the team! Watch this space. We can't wait to have you back! 🌿
- Zoe
Reply from Penroseskin
Hello Marc,
Thank you! That's exactly what we aim for. We look forward to seeing you again soon! 🌿
- Zoe
Too much hype and this body butter is trash
Too much hype and this is trash wife says it smells like face cream it last about 3 minutes and does not smell like the fragrance supposed to mimic I have the parfume and this ain it waste of money who ever praise this product knows nothing about fragrance keep your money and delete the ads
May 21, 2026
Unprompted review
Reply from Penroseskin
Hello Michael,
We're sorry to hear the product didn't meet your expectations and appreciate you sharing your honest feedback. Our body butters are inspired by designer fragrances and are designed to complement rather than replicate them exactly, so the experience can vary, especially when compared side by side with the original parfum. We understand that may not be what you were looking for and we're sorry it missed the mark for you. If you'd like to discuss a resolution, please don't hesitate to reach out to our team directly and we'll do our best to help.
- Zoe
Love Penrose!!!
Love Penrose!!!! Beside the Amazon smell, my skin is smooth and the cream isn’t oily nor greasy.
May 4, 2026
Unprompted review
Reply from Penroseskin
Hello Stephen,
We love the love, thank you so much! Smooth, non-greasy skin is exactly what we're all about. We hope the next batch has you smelling amazing too! We can't wait to have you back! 🌿
- Zoe
This is a great product and has treated…
This is a great product and has treated my skin royally with excellent ingredients and results. I highly recommend it for anyone looking for a youthful look and appealing aroma.
May 21, 2026
Unprompted review
Reply from Penroseskin
Hello Larry,
Thank you for the glowing review! 🤩 We're so happy to hear the products are treating your skin so well and that you're loving the results. Your recommendation means the world to us — we can't wait to have you back! 🌿
- Zoe
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