After sending us the proof for final approval we ask for changes via email. (the phone number was unreadable and extremely small). They took the liberty to make the mugs, ship them, and charge us full price without final approval. Once we received the mugs (that I did not approve), they were still unreadable. I have reached out looking for a resolution and they 1st offered 35% back, on a product that I cannot use. I asked for a full refund and then offered 30% back. More to come, as they have stopped communications with me through email. I have had subpar experiences in the past, however this may force my hand to take my business elsewhere and advise others to do the same.
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. We are sorry to learn that the products you received were not up to standard and that the changes you requested was not made and as a result the mugs are unreadable. Please send us an email at reviews@pens.com with the order information, so that we can work with you to provide a resolution.
