Design Wrap 12 oz. Ceramic Mug

Design Wrap 12 oz. Ceramic Mug Reviews

Average star rating 4.5 out of 5 stars

4.4

(38 reviews)

A product’s star rating is calculated as the average of all its reviews.

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52.8K Reviews

4.1

The information on this page is based solely on product reviews written by customers of Pens.com via Trustpilot.

Here’s what people highlighted

Quality

4.4

37 ratings

Value for money

4.3

38 ratings

Product details

Brand: Pens.com

MPN: MUG

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All reviews

Rated 5 out of 5 stars

Love these mugs! Ordered them to give away as Christmas gifts to our customers throughout the month of December. They took my artwork and gave me a quote within a few hours and they were ready to ship in a couple of days. They arrived well insulated and not one mug was broken in shipping! Also the pricing was the best out of all of the companies that quoted me for a similar product. Thanks!!

Quality: 5
Value for money: 5
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Reply from Pens.com


Thank you for sharing your feedback on the products that you received. We are delighted to hear you love the great quality mugs received which fits the purpose intended and the ordering and delivery was smooth and quick. We look forward to working with you again soon.

Rated 5 out of 5 stars

They look great!

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for sharing your feedback on the products that you received. We are pleased to hear you love the great quality mugs received, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Better than expected

Quality: 5
Value for money: 5
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Reply from Pens.com

We appreciate you reaching out to us and providing your feedback on the products received. We are pleased to hear you love the mugs received that is better than expected, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Very good

Quality: 5
Value for money: 5
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Reply from Pens.com

We appreciate you reaching out to us and providing your feedback on the products received. We are pleased to hear you love the very good mugs received and we look forward to working with you again soon.

Rated 5 out of 5 stars

Thank you

Quality: 5
Value for money: 4
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Reply from Pens.com

Thank you for reaching out to us and for sharing your experience with us. We appreciate you sharing your experience with us regarding the products received, and we look forward to working with you again soon.

Rated 5 out of 5 stars

What an awesome and incredible product! I am very impressed! Thank you!

Quality: 5
Value for money: 5
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Reply from Pens.com

We are grateful for your constructive feedback and regret the delay in our response. It is wonderful to know that you found the products you received to be remarkable, and we are pleased that the mugs have left a lasting impression on you. We look forward to the chance to collaborate with you again shortly.

Rated 5 out of 5 stars

We use them for new employee onboarding. They are well liked.

Quality: 5
Value for money: 5
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Reply from Pens.com

Hello Linda,
We are elated to know that the products you received were nothing short of amazing. We strive to provide nothing but the best to our customers, and we are so glad we could do this for you. We are thankful for the opportunity to work with you and look forward to working with you again in the future. For any queries and concerns feel free to reach out to us at reviews@pen.com.

Rated 4 out of 5 stars

Wish the letters had been bigger

Quality: 4
Value for money: 4
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Reply from Pens.com

Thank you for your feedback. I am sorry that the products you received were not what you expected. Our priority is to ensure we deliver high-quality products and services. Please send us an email to reviews@pens.com with the order information so that we can work with you to provide a resolution.

Rated 4 out of 5 stars

good job good product, happy customer

Quality: 5
Value for money: 4
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Reply from Pens.com


Thank you for taking the time to share your positive experience with our order fulfillment service. We are very pleased to hear you love the mugs received which is a great product done well and that you are happy with the finish product. We thank you for choosing pens.com for your promotional products.

Rated 5 out of 5 stars

The quality is excellent and the design team is superior. Also, the deals and ordering process is smooth. Better yet not a single mug was broken because of the high quality shipping materials pens.com uses,Thanks for the great deal on such a high quality mug. Cheers to the MERCH!!

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for taking the time to share your positive experience with our order fulfillment service. We are elated knowing that the products and services you received with your order were nothing short of amazing. We strive to provide nothing but the best to our customers, and we are so glad we could do this for you. We are thankful for the opportunity to work with you and look forward to working with you again in the future.

Rated 2 out of 5 stars

The mug and logo is too small

Quality: 2
Value for money: 2
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Reply from Pens.com

Thank you for sharing your feedback. We’re sorry that you had a negative experience. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.

Rated 5 out of 5 stars

i like it very much and the price was fair

Quality: 5
Value for money: 5
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Reply from Pens.com


Thank you for your feedback. We appreciate you sharing your experience with us regarding the mugs received. Thank you for choosing pens.com.

Rated 4 out of 5 stars

The ministry team likes the cups.

Quality: 4
Value for money: 4
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Reply from Pens.com

Thank you for your feedback. We appreciate you sharing your reviews with us regarding the mugs received . Thank you for choosing pens.com have a wonderful day.

Rated 5 out of 5 stars

Look great!

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for your feedback. We are delighted to know you love the mugs received and we thank you for choosing pens.com for your promotional products.

Rated 5 out of 5 stars

Nice product, nice size, very affordable.

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for your feedback. We are committed to delivering the best experience for our customers and we are grateful for the chance to serve you. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Really like them

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for your feedback. We strive to provide nothing but the best to our customers, and we are so glad we could do this for you

Rated 5 out of 5 stars

We are very happy with our coffee cups. They’re an incredible value for the price.

Quality: 5
Value for money: 5
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Reply from Pens.com

Thank you for your feedback. We aim to provide the best experience to our customers, and we are satisfied that we were able to provide just that.

Rated 1 out of 5 stars

Not the logo we ordered but hey you guys already know that!!

Quality: 1
Value for money: 1
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Reply from Pens.com

We appreciate you leaving us your feedback and I am truly sorry to know that this has been your experience with us. We are known to provide exceptional services to our customers, and we are sad to know that we missed that mark with you. Please send us an email to reviews@pens.com so that we can better assist you.