Pense Reviews 236

After looking around to try and sort my private pension out . I came across pense. And from the first time I spoke with them I felt comfortable . Then spoke to there financial advisor who helped me out so much to get everything that I was wanting . And explained things to me very clearly as I had a few blonde moments . Then every Friday I would get a email with a update with the progress of what was happening. Great service always answered when u phoned or emailed . Would definately recommend if you trying to sort you pension out . Thank you

I cannot recommend Pense highly enough, especially Harriet, for the outstanding support and dedication shown throughout my annuity process and the ongoing pursuit of compensation from a well-known pension provider.

From start to finish, Harriet has demonstrated exceptional professionalism, integrity, and diligence. What could have been an incredibly stressful and complicated experience was made so much easier thanks to her expertise, persistence, and willingness to handle all the difficult aspects on my behalf.

Communication has been excellent throughout. I was kept fully informed at every stage, with clear explanations, regular updates, and genuine reassurance whenever needed. Harriet always made time to answer questions and ensured I fully understood the process, which gave me enormous confidence and peace of mind.

The level of care and commitment shown by both Harriet and the team at Pense has truly been second to none. Their determination to achieve the best possible outcome for me has been greatly appreciated, and I am extremely grateful for all of their hard work and continued support.

An excellent service from genuinely trustworthy professionals.

The advisor took the time to explain my options at length and responded well to my ‘silly’ questions.

Really helpful and I will be back in touch when I need your services.

Great service from start to finish.
Always on top of things and well communicated to throughout the process

Kirk , Liv and Amber did a great job . I was kept informed all though this long process to secure the best outcome .
A truly experienced and professional team .

I believe Pense got me a very good deal on my annuity. I was given weekly updates on progress and received my first payment from the provider after about 3 months from first contacting Pense. This was in line with their forecast.

Very impressed by the level of service given from all of the team involved - initially Steve Picken in gathering information and initial discussions, then Ross Taylor in giving advice on the best choices to suit my needs and finally Liv Carey for keeping me full informed throughout the process with regular emails.
Would recommend Pense for anyone looking for advice on what to do with their pension pot(s)

Pense helped me look into my options for organising and consolidating my various pension pots from different schemes into the best solution for me. Communication was always timely and clear, and with several companies to chase, they took all the hassle out of it for me. The staff were all very professional and helpful, and when required, they chased up the providers to ensure that all was done in good time.

I recently retired and some months prior to this I spoke with Kirk about my specific needs and for both a the tax free lump sum and the annuity. I found the advice/guidance first rate, uncomplicated and focused on my needs, not over sales like some I spoke to. When it came to executions of moving my pot and administering the component parts I was kept informed by Liv who was also incredibly responsive to any questions I had. End result all monies in the right place at the right time, excellent service.

Very knowledgeable staff. Ross was great when it came to comparing the Market for me. After lots of questions from me I then received personal quotes which enabled me to make a decision after taking into account Ross' advice and additional ideas. I was hesitant in going to an independent advisor but the Pense service includes this if you want it and I'm glad I used this service. Their flat fee, rather than a percentage, saved me some 2k in fees!! As to admin, I was very impressed with Lauren who kept me informed all the way through the process including chasing up my pension company and liasing with the new annuity company I had chosen.
All in all a really professional company.
Thanks to all the team
Jerry

I felt reassured at all times with my experience with Pense. Highly professional, courteous and friendly on all occasions I never felt any worries with the whole process. In fact they made it a doddle. Very impressed and happy to recommend.

Excellent service, no pressure gave me lots of time to think through the advice. All went smoothly, James and Liv were very helpful and knowledgeable.

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical issues, etc, all handled with speed and efficiency, even when my employer’s side were dragging their feet.

Very pleased with the tax free lump sum and monthly income, arranged through a top-name pension provider , leaving me with no worries or regrets.

Regular updates on progress, and all queries quickly answered .

Highly recommend Pense.

All the staff very friendly and very good at keeping me up to date with what was going on. I did not have a clue what was best for me but my advisor ross Taylor was very helpful. He made everything easy to understand. Also Lauren was very helpful and always replied to any emails a sent with questions. And done this with speed she was also very good at chasing up the pension company for me. And when Lauren was on holiday Harriet took over for Lauren. Harriet was also very professional and great in keeping me updated. And there for any questions. Nothing was no trouble for all the staff at pense. I would highly recommend them as I already have. And they are still there for me

My journey with pense started very badly as i was bombarded with calls and emails. So i reviewed 1 srar. The director called personally to apologise and explained it was due to new staff and a new system. He also offered, as a goid will gesture, to halve the commission, bringing the value of the annuity to virtually the same as I found with the same provider online.
I decided to give them another chance.
Their financial advisor was clear, helpful and knowledgeable.
Their team kept me up to date, even when in China, where communications are challenging.
They were always contactable. Very important and reassuring during the start of the Iran war.
I have no hesitation in giving 5stars and highly recommending Pense.

Pense carried out my pension transfer quickly and efficiently.
Everyone I dealt with impressed me particularly Ross who advised me and Lauren who helped process transfer as quickly as possible and kept me regularly informed

I found Pense by accident in the first instance more than a year ago after using a pension calculator on a website. After that I received a call from them enquiring about my requirements, I was very cautious at the time for many reasons of scams etc. That said I did reach out to them after doing sound research and contacting them via the FSA website to be sure all was ok. That was in the beginning but as time moved on and Pense submitted me quotes for Anuities it was clear that the company is very professional in its approach and doing business. The service I received was excellent, the advisor I had was James and the admin support team Isabel and Amber were truly great with all the documentation, the regular updates on progress with my application was first class. I was kept up to speed on everything . The whole process was efficient and painless. I can’t thank them enough for all they have done for me to date. I will recommend them to my friends in the future and I will definitely be using there services again with out doubt.

Great service from start to finish
Kept me informed & up to date with any progress in my application,my contact Lauren was very helpfull

Very satisfied with the service I received from Pence in regard to setting up an annuity pension for me. I was pleased with how quick the process was and
Liv Carey regularly kept me up to date with how things were proceeding.

I am very pleased with the service from Pense, which exceeded my expectations at every stage.
Kirk Yeomann was extremely diligent in understanding my requirements, offering a range of relevant options, providing clear advice, and outlining the full process for transferring my pension and arranging the annuity.

Lauren Burfield and Liv Carey were equally impressive — reliable, proactive, and consistently keeping me updated on the progress of my application and obtaining compensation for delays in processing the application from the annuity provider. Their communication made the entire experience smooth and stress‑free.

Based on my experience, I can confidently recommend Pense to anyone looking for knowledgeable guidance and excellent service.