Penske Used Trucks Reviews 

890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, often highlighting individuals who made interactions smooth and pleasant. The purchasing process and user experience are frequently described as easy, efficient, and stress-free, with many appreciating the team's transparency and dedication. However, some customers also noted concerns regarding the condition of purchased used products. Several reviewers reported issues such as defective equipment or unexpected mechanical failures shortly after purchase. Additionally, a few people mentioned unfulfilled promises made during the sales process or a lack of transparency regarding vehicle history and existing problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more

Rated 5 out of 5 stars

My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more

Rated 5 out of 5 stars

Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and... See more

Company replied

Rated 5 out of 5 stars

Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.


Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(890)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Inventory and Great Service

Penske had an excellent inventory of day cabs to choose from and being able to search their inventory online was helpful. Kory, Jeremy, and Emily were all easy to work with, responsive, and helpful during the entire process.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Erik Santillano and…

Working with Erik Santillano and Matthew Clark had my mechanic inspect a 16 box truck Erik has been amazing to work with has made it super easy for us to purchase and matthew was able to add a discount on the vehicle we need to help us finance with our pre approval with our bank thank you guys for the help and great customer service

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Came in to inspected 2 box trucks both…

Came in to inspected 2 box trucks both need alot of love but Erik says they will be able to handle concerns on the vehicle and will prep it to level 1 with in 1 and 2 weeks thank you for the help and discounts We were reived with warmth from Erik Santillano matching AZ weather .including Matthew

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing my second Penske Box truck…

Purchasing my second Penske Box truck with Matthew and Erik, they showed me around the vehicle offered 20k on the vehicle and Matthew got it approved for me thank you guys for the help easier and faster the second time around

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Came in today to pick up unit 190353 a…

Came in today to pick up unit 190353 a FTL with Penske they have been easy to work with and very helpful at the phoenix location shout out to Erik Santillano for going above and beyond he shows he really cares and is great person

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Have been working with Erik Santillano…

Have been working with Erik Santillano regarding a day cab so far the ones we’ve been looking are on rental or another location Erik has gone above and beyond locating each unit and even showed me similar units available at his location thank you for all the help

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

I bought the truck from penske like 3…

I bought the truck from penske like 3 months ago submitted the deposit they told me they need 1 month to inspection the truck they are going to do level 1 inspection which is the best inspection they have they took too long for that when they told me its ready i went there to test drive they don't let me drive after that I picked up my truck there are so many things need be fix they didn't do any work on my its 3 months I bought this this truck still in the shop they don't care about customers specially when you pay in full payment last night I came to the thermo king i told the lady who i working with me to get fix the i going to stay here whole day to get fix and picked up the truck same day it's been three hours the shop send the estimate to get approval to start working to fix the truck they are just keeping saying we are reviewing the estimate please be careful when you going to buy the truck from penske don't even think about to pay in full payment

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a truck in Penske

I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very attentive, very responsible and very conscientious.Made my shopping experience perfect. I think I will purchase more trucks in Penske.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Came in from Colorado purchased my…

Came in from Colorado purchased my first Box truck with Penske arrived at the Phoenix location spoke with Erik Santillano showed me my vehicle being prepped did a quick walk around and grabbed all my information needed to complete my sale thank you for all the help.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Coming down from Seattle picking up…

Coming down from Seattle picking up unit 209031 spoke with Erik Santillano and already had vehicle pulled up explained that batteries were low so he had mechanics charging them before I arrived thank you for all the detailed work you do and Matthew and the team in Phoenix

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Michael Kreider and Nicole Hertz make…

Michael Kreider and Nicole Hertz make the process smooth and painless.

January 21, 2026
Unprompted review
Penske Used Trucks logo

Reply from Penske Used Trucks

Johnny! Thank you for leaving this 5 star review. We are deighted to hear Nicole and Michael created a seamless purchasing experience for you!!

Rated 5 out of 5 stars

Working with Erik Santillano for the…

Working with Erik Santillano for the past 2 weeks he has been very helpful in the sales process and patience with all my questions even helped us get additional savings on a box truck if you ever are in the market and in Phoenix go check him out

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Came in last night from Colorado…

Came in last night from Colorado thought they closed at 3 ended up booking a hotel across the street but never stayed lol. Came in this morning spoke with Erik Santillano he was quick and great customer service. Enjoyed the Fanta.

January 29, 2026
Unprompted review

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