Penske Used Trucks Reviews 

Came in last night from Colorado thought they closed at 3 ended up booking a hotel across the street but never stayed lol. Came in this morning spoke with Erik Santillano he was quick and great customer service. Enjoyed the Fanta.

Erik Santillano has been all hands on deck with me and all my questions we’re not ready right now as we just started our business but he has provided essential information for me and my team to make a decision couldn’t say anything more about him thank you team Phoenix

Erik Santillano has been amazing in every way possible helping me nd my sister to get started wit our business he seem to really care nd takes his time

Erick and mathttew did a great job helping me, Here in pheonix arizona.

Mathew was very helpful and polite.
This is my second purchase and I would recommend him to anyone looking for a truck.
Quick and easy

Eric and Mathew were fantastic in helping facilitate getting into a used box truck. Eric went above and beyond to help me test drive some trucks. Mathew was extremely helpful in the financing and made it super simple to get everything squared away.

Stopped by Penske Used Trucks here in phoenix, Matthew and Erik, were beyond helpful throughout the whole process. I recommend 100 percent to reach out to them for all your truck buying needs

Erik Santillana has been amazing every step of the way unfortunately I won’t be able to purchase as my company is just too new and not enough down payment once I’m ready I’ll be sure to come to him and recommend him to everyone

Very approachable, and personable. Come and see Erik & Mathew.

Eric and Matthew
Great experience, they were very helpful and kind. Would recommend.

Erik and Matthew in Phoenix were helpful and got me the info I needed in my quest for a box truck, lots of inventory and options with penske

Direct communication and accurate. Will make sure requirements are met with excellent service

Erik has been amazing in every way possible very couldn't ask for a better representative if your in Phoenix go check him out

Bought a 2020 freightliner m2 106 photos on the ad looked good. I didn't notice that the pics of the driver seat was either doctored or the seat was switched. When I got truck the the driver's bottom was horrible and i mean horrible. The seat looks like it's from the 90's. Whole left side bottom is gone. Battery was dead when i got there then check engine light was on turns out it has def problems. Smh. I live in Mi and flew down to Atl and drove it back. Beware of the $800 doc fee they add for Georgia trucks too. Spent 19k now I have to spend alot more to make it right...

Purchased a truck from penske As Is came into the Phoenix location spoke with Matthew and Erik they were great Erik showed me around the truck explained level 1,2 &3 truck looks great for a level 3 excited and thank you for all the help

Picking unit 180025 process has been smooth Erik walked around the truck with me and best sales guy I know get him into a manager ASAP

Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhelmed and kicked everyone out and go home lol but great customer service and amazing kid

Coming down form LA CA picking up my vehicle in Phoenix AZ Erik Santillano was the person helping me out with picking up he was super busy with multiple people in the store he really took care of me even tho he was busy great person great customer service

Erik Santillano was amazing. He was professional and helped us find some great used truck options. He was accommodating throughout the entire purchasing process.

I bought a Ford Transit 250 from Penske auction and the vehicle seems to be just as stated and very good, The people that I spoke to and emailed with seemed very nice and helpful. On the site its says no hidden fees but that is not true. I was charged a $799.00 administrative fee, $4.00 electronic processing fee, $2.00 temporary tag fee and Other taxes $40.15 I am not sure what that is. so be aware that there are fees that I can not find disclosed anywhere. I keep seeing "pay what you bid no buyers fees or hidden fees".
The only other thing is that they will call to make sure that everything is good and then try to pressure you into buying the warranty and when you dont they seem to get a bit less interested in you.