PeopleFinders Reviews 2,993

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach of the representatives. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with issues related to subscriptions and payments. These customers reported being charged for monthly memberships they were unaware of or did not authorize, sometimes even after canceling a trial period or declining a subscription. A few other people also felt that the initial charges for services were not clearly communicated or that they were billed for services not rendered.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise specific employees for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise customer... See more

Service

People report positive experiences with service. Many reviewers praise the accommodating, polite, and... See more

Subscription

Consumers express significant dissatisfaction with the subscription process, frequently reporting unexpected... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting incorrect charges and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more

Company replied

Rated 5 out of 5 stars

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more

Rated 5 out of 5 stars

Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 r... See more

Rated 5 out of 5 stars

Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more

Company replied


Company details

  1. Search Engine Company

About PeopleFinders

Written by the company

Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.

PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records

Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent whom helped had great…

The agent whom helped had great customer skills. Was great at communicating all across the board. He was patient. He listened and executed it all smoothly. He should get a raise. Agents like himself are rare now days.

March 11, 2026
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Reply from PeopleFinders

Ronnie,

We're happy to hear that the agent provided excellent customer service! We appreciate you mentioning their communication skills, patience, and smooth execution. We value your feedback!

apollos

Rated 5 out of 5 stars

Victor was great

March 10, 2026
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Reply from PeopleFinders

Paul,

We're happy to hear that you are satisfied with Victor's customer service. Thank you for taking the time to share your feedback!

apollos

Rated 5 out of 5 stars

Great customer service

Great customer service. Found exactly what I needed for a safe transaction.

March 8, 2026
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Reply from PeopleFinders

William Mathews,

We're happy to hear that our service helped you find what you needed and ensured a secure transaction. Thank you for your positive feedback!

apollos

Rated 1 out of 5 stars

I followed the advertised risk free…

I followed the advertised risk free process of cancellation within 3 days. However, They charged my debit card and REFUSED to refund my account, even though I had email confirmation from them proving my timeline was correct. After several days of checking on this, I requested to be paid for my time, on top of the credit I was rightfully owed. (Since they were on the clock, purposely giving me the runaround) I ended up providing the numerous emails to my payment account and received a full refund. Highly do not recommend this service.

March 8, 2026
Rated 5 out of 5 stars

Great service

Great service

March 8, 2026
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Reply from PeopleFinders

Kingxley,

We really appreciate you taking the time to share your positive experience!

Apollos

Rated 5 out of 5 stars

Daphne was very helpful and pleasant

Daphne was very helpful and pleasant. I am a very happy customer today and look forward to my new membership.

March 7, 2026
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Reply from PeopleFinders

Jeanne,

We're happy to hear that your experience was so positive! It's great to know that our team member was helpful. We appreciate your feedback and welcome you!

apollos

Rated 5 out of 5 stars

Daphne is a great associate and helped…

Daphne is a great associate and helped me above and beyond!!

March 6, 2026
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Reply from PeopleFinders

TYLER,

We are happy to hear that you had such a positive experience with Daphne. Thank you for taking the time to leave us this great feedback!

apollos

Rated 1 out of 5 stars

Poor service

Lousy and was never able to look up any thing

March 5, 2026
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Reply from PeopleFinders

Larry,

We're happy to hear that we successfully addressed your problem and kept you informed. Thank you for your positive feedback; we appreciate your recognition of our team's efforts.

apollos

Rated 5 out of 5 stars

I was dealing with a very professional and knowledgeable person.

I was dealing with a very professional and patient lady named Daffney, who took the time to make sure my questions were answered and that I could walk thru my necessary steps for my needs.

I was very please with her demeanor. She sent me several screen shots etc. to insure the process.

March 6, 2026
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Reply from PeopleFinders

Bill Parodi,

We're happy to hear that you had such a positive experience with Daphne! We appreciate you acknowledging the support you received. It's wonderful to know the information and guidance provided was helpful in meeting your needs. Thank you for your feedback.

apollos

Rated 5 out of 5 stars

Very fast

Very fast, professional, and helpful!

March 5, 2026
PeopleFinders logo

Reply from PeopleFinders

Jay,

We're glad you found our service fast, professional, and helpful. Thank you for your positive feedback!

apollos

Rated 1 out of 5 stars

SCAM- DO NOT GIVE THEM YOUR CC INFO

SCAM- I was trying to look something up. They said I'd get it for 95c. They charged me $1.95 and then a random $5 and I did not get any information. These people are identity thieves trying to make money on top of their scams. Stay away.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support from Luis

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered help was also logical. Luis makes his supervisors' supervisor look good. I ask, what can be done to give Luis his undeniably earned and so well deserved recognition? Please respond, don't take for granted. I haven't!

March 3, 2026
Rated 5 out of 5 stars

AI Phone manager exceptional.

I tried the web site to solve my problem Unable to locate 2nd account so used the Co. phone # and met AI. Honestly best AI ever . When giving my email individual letters were a bit of a challenge so AI shot me a txt to clarify Done. I was amazed at the capabilities of this AI experience. I was put through to a real person who clarified AI had cancelled both accounts for me . Great experience Thank you . This is an unsolicited review

February 27, 2026
Rated 1 out of 5 stars

The 3 day trial is not 3 full days

The 3 day trial is not 3 full days. Signed up late Sunday evening and was billed Tuesday - just after midnight, so technically Wednesday. Be warned - they will offer NO REFUND. Service only identifies about half of the numbers I searched.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Victor was outstanding! He was a great listener, understood my issue right away, and resolved it quickly.
I really appreciated his professionalism and attentiveness.

February 26, 2026

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