PeopleFinders Reviews 2,994

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach of the representatives. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with issues related to subscriptions and payments. These customers reported being charged for monthly memberships they were unaware of or did not authorize, sometimes even after canceling a trial period or declining a subscription. A few other people also felt that the initial charges for services were not clearly communicated or that they were billed for services not rendered.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise specific employees for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise customer... See more

Service

People report positive experiences with service. Many reviewers praise the accommodating, polite, and... See more

Subscription

Consumers express significant dissatisfaction with the subscription process, frequently reporting unexpected... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting incorrect charges and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more

Company replied

Rated 5 out of 5 stars

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more

Rated 5 out of 5 stars

Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 r... See more

Rated 5 out of 5 stars

Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more

Company replied


Company details

  1. Search Engine Company

About PeopleFinders

Written by the company

Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.

PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records

Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Luis G

Luis G. made my experience great with his kindness and patience. I was grateful to him for taking my call. Bravo to Luis for fine service! PeopleFinders and I are fortunate for his professionalism.

January 28, 2026
Rated 1 out of 5 stars

People finders has fine print that…

People finders has fine print that allows them to charge 24.95 per month on gour paypal account. I would not have paid the .95cents to then be charged 24.95 a month. Unlike other reviewers I was not able to reach a person when I called. I pressed 2 as directed and nothing happened. Then I recalled and pressed 3 and still no answer. Afyer 5 attempts I was able to open their website. I hit cancel my account and the site then seemed to freeze and I am not sure if I canceled my acount or what. I called my credit card next. This has happened to other people.
Many people on redddit also complain about their practices of charging 24.95 a month which os the fine print! I would not recommend them.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

They corrected the problem for me

I used People Finders once to learn about someone who contacted me whom I did not know, expecting the one time .95 charge. I admit that I didn't read all of the "fine print" and was not aware that I was also agreeing to a monthly membership at $24.97 per month, which they charged three days later. I contacted People Finders and told them what had happened. I temporarily have some difficult challenges and People Finders customer service was very understanding, tested me very well and correctly the problem very quickly.
Thanks very much to both Daniela and Victor!

January 22, 2026
Rated 1 out of 5 stars

Avoid predators like peoplefinder

Company is here to ensure they get your money and don't offer refunds or have any customer consideration or compassion whatsoever. I would go out of my way to not do business with predators like this. Don't give them your money and use a company that cares about you and you can trust.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Semi-scam

I tried the 3 day trial with initial charge of $0.95 for the requested information. The information sent was not correct. I immediately tried to cancel. I sent an email to support team . They did not respond. After three days my bank account was charged $24.97 ( listed as recurring) I called and eventually was able to cancel. I voiced my displeasure with the entire process and was transferred to another support team member. This person hung up on me after I complained about my experience in less than a minute. I would have given no stars but this format did not allow.

January 16, 2026
Unprompted review

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