Access PeopleHR Reviews 

1,083
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for their helpful guidance, clear communication, and exceptional dedication to resolving technical issues smoothly and efficiently during every interaction. Consumers also appreciate the highly intuitive user interface and responsive customer service representatives who consistently go above and beyond to assist users with their daily queries. Some reviewers were not happy with certain aspects, noting persistent difficulties with logging into the platform and navigating the complicated website structure. A few other people also felt that unresolved billing problems and poor communication made handling administrative tasks extremely frustrating and time-consuming for their teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently helpful,... See more

Customer service

People report positive experiences with customer service, often praising helpful representatives who quickly... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is intuitive and makes HR... See more

Response time

Users describe positive interactions with response time, frequently highlighting speedy communication and... See more

Service

Customers consistently note positive experiences with service, highlighting timely communication, tailored... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using PeopleHR as an HR system, as well as an ATS. The HR platform is very easy to use and makes managing employee data simple and efficient. The ATS has a lot of customizable options and... See more

Company replied

Rated 5 out of 5 stars

I’m glad I had the opportunity to speak with Sorin. His guidance will be very helpful as I get started with peopleHR. He carefully walked me through the steps several times and took the time to answer... See more

Company replied

Rated 5 out of 5 stars

Valentin helped us with a technical query we had over visibility of our company level dashboard page in PeopleHR. Investigated different areas that could be causing the issue, and found a solution. K... See more

Company replied

Rated 5 out of 5 stars

Caitlin provided great customer support by taking me through Ripple creation. Her help and support will enable our function to improve our processes and service. Caitlin was patient, knowledgeable and... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

PeopleHR is your all-in-one partner for simplifying HR and payroll so you can build a thriving workforce. Our intuitive, cloud-based HR platform brings together the tools you need to manage your people, automate everyday processes and make more informed decisions. From core HR and payroll to absence management, recruitment, performance and people analytics, PeopleHR helps organisations save time, cut complexity and create a better employee experience. Our solutions are designed to take the admin out of HR, give people more control and help HR teams focus on what matters most. Whether you’re looking for a straightforward HR system, smarter workflows or AI-powered insight, PeopleHR gives you the tools you need to manage your workforce with confidence and help your people do their best work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,083)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Valentin helped us with a ripple error…

Valentin helped us with a ripple error that had been causing some pain in the short term. He very quickly assessed the current situation and pinpointed the route of the problem. He was very patient in keeping the ticket open long enough for us to conclude a successful test of the correction. We'll no doubt encounter problems in future when we do i will be very happy to engage with Valentin again!

February 6, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

HI Peter
We're happy to hear that the support provided was helpful in resolving the issue. We appreciate your feedback about Valentin and are glad the patience shown allowed for a successful test. We look forward to assisting you again in the future!
Kind regards
The Access Group

Access PeopleHR

Rated 5 out of 5 stars

Friendly and informative

February 3, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

We appreciate your positive feedback. We're happy to hear that our assistance has been friendly and informative. Thank you!
Kind regards
The Access Group

Rated 4 out of 5 stars

Madalin

Madalin is very helpful and has helped with many queries,

February 4, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Jass ,
We appreciate your positive feedback. We're happy to hear that our assistance has been helpful with your queries. Thank you!
Kind regards
The Access Group

Rated 5 out of 5 stars

We had a review meeting today with Sorin Badea

We had a review meeting today with Sorin, who was incredibly helpful and informative in guiding us to explore the full potential of PHR and get the most out of it. Thank you, Sorin!

February 3, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Sophie,
We're happy to hear that the review meeting with Sorin was helpful! It's great to know that our team member provided valuable guidance in exploring the potential of PHR. Thank you for your positive feedback.
Kind regards
The Access Group

Rated 5 out of 5 stars

ATS Tracker-Indeed

I raised a case after starting to use the ATS on PeopleHR, as we encountered a few issues during the setup process. These included pulling the advert through to Indeed and updating the business name, etc, which unfortunately took much longer than expected to resolve.
Zoltan from the support team has been assisting us from the beginning and has gone above and beyond in trying to help resolve several of these issues. Hopefully, everything should be okay now and we can close the case.

January 21, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Charlotte,
We appreciate you sharing your experience. We're glad Zoltan assisted you with the ATS setup and helped resolve the issues you encountered with the advert and business name. We hope everything is working well now.
Kind regards
The Access Group

Rated 5 out of 5 stars

Review

It was really helpful and made me understand all of the aspects I was confused about. Matt answered all of my questions clearly and explained everything so that I could understand.

January 14, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Lizzie,
We're happy to hear that the session with Matt was helpful and addressed your confusion. We appreciate your feedback and are glad the explanations were clear and easy to understand.
Kind regards
The Access Group

Rated 5 out of 5 stars

Employee didn't have access to PeopleHR space

I spoke today with Valentin from the PeopleHR helpdesk, and he helped me very quickly. He guided me through each step and explained how, as an administrator, I can resolve this issue on my own in the future. Valentin was very nice and patient throughout the whole process. Thank you, Valentin—great customer service!

January 30, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Ewa
We're happy to hear that Valentin provided you with quick and effective support. We appreciate your positive feedback about the guidance you received and the clarity of the explanation, which will help you resolve similar issues independently in the future.
Kind regards
The Access Group

Rated 5 out of 5 stars

Cosmin - Superstar

Cosmin, has been the biggest support in the last 24hours. He has gone above and beyond to fix the issues we were facing, what has taken almost 8 months for someone else, he has done it in less than 24hours. Thank you Cosmin. You kindly listened.

January 29, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

We're happy to hear that our team provided such excellent support! It's wonderful to know that the issues you faced were resolved so efficiently by Cosmin. We appreciate your kind words and are grateful for your feedback.
Kind regards
The Access Group

Rated 5 out of 5 stars

Much Improved

I’ve experienced disappointing customer support in the past with PeopleHR. However, since June 2025 there has been a significant positive change. My main contact, Cosmin Blaga, has been excellent with quick responses, is extremely helpful in resolving issues, and is consistently friendly and supportive.

January 20, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

We appreciate you sharing your experience. We're happy to hear that the support you've received recently from Cosmin has been excellent, especially the quick responses and helpfulness in resolving issues. We value your feedback!
Kind regards
The Access Group

Rated 5 out of 5 stars

Super quick to respond and resolved the…

Super quick to respond and resolved the small issue immediately. Neil was great!

January 23, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Janice,
We're happy to hear that the issue was resolved quickly! We appreciate your positive feedback about Neil and are glad you had a great experience.
Kind regards
The Access Group

Rated 5 out of 5 stars

User friendly HR & ATS Solution

We have been using PeopleHR as an HR system, as well as an ATS. The HR platform is very easy to use and makes managing employee data simple and efficient. The ATS has a lot of customizable options and again very intuitive. We were also rewarded with flexpoints for extra training sessions to help with any queries we might have.

January 21, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Emilia,
We're happy to hear that our HR system and ATS have been easy to use and efficient for your employee data management. It's great to know you found the ATS customizable and intuitive. Thank you for acknowledging the value of our training sessions!
Kind regards
The Access Group

Rated 5 out of 5 stars

Mocha beans is the business

Mocha beans is brilliant brista was lovely

January 21, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Siobhan
We're glad you enjoyed your experience with us; it means a lot to us. Thank you for your kind words about our team member and product!
Kind regards
The Access Group

Rated 5 out of 5 stars

The new playlist seems to be a real…

The new playlist seems to be a real asset and if it can be customised that would be even better. I appreciate the time taken to listen to our opinions.
It should make the user experience better and the amins life simpler/more efficient.

January 15, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Rachel,
We're happy to hear that you find the new playlist a real asset. It's great to know you appreciate our attentiveness to opinions. Customization is something we will consider to improve user experience. Thanks for the feedback!
Kind regards
The Access Group

Rated 5 out of 5 stars

Helpful and available support team

Helpful and available support team, good improvements and feedback accepted and welcome

January 15, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Isabel,
We appreciate your positive feedback! We're glad you found our support team helpful and that we're meeting your expectations with our improvements.
Kind regards
The Access Group

Rated 5 out of 5 stars

Excellent advise and a very quick response

I have been struggling to figure out why for some the bank holidays are automatically being deducted from the system while for others that did not happen. Brigitta has been absolutely fantastic! her response was very quick and straight to the point therefor this issue was resolved in record time. thank you :)

January 15, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Ewa,
We're happy to hear that the issue with the bank holidays was resolved quickly. We appreciate your positive feedback regarding the support you received. Thank you for taking the time to share your experience with us.
Kind regards
The Access Group

Rated 5 out of 5 stars

Very happy with Zoltan Papp's service

Very happy with Zoltan Papp's service.

He was quick and clear on what instructions I had to follow to resolve the issue.

Much appreciated Zoltan :)

January 14, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Aiden,
We're happy to hear that the instructions provided by Zoltan were helpful and resolved the issue quickly. We appreciate you taking the time to share your positive experience.
Kind regards
The Access Group

Rated 5 out of 5 stars

Zoltan was incredibly helpful and…

Zoltan was incredibly helpful and professional. He took the time to understand my needs, answered all my questions clearly, and made the entire experience smooth and stress-free. His friendly attitude and dedication to great service truly stood out. Highly recommend working with Zoltan!

January 13, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Sylwia,
We're happy to hear that your experience was smooth and stress-free. It's great to know that Zoltan was helpful, professional, and took the time to understand your needs. Thank you for your positive feedback and recommendation!
Kind regards
The Access Group

Rated 5 out of 5 stars

Great communication and very responsive…

Great communication and very responsive to messages

January 12, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Sarah,
We're happy to hear that you found our team's communication helpful and responsive. Thank you for your positive feedback!
Kind regards
The Access Group

Rated 5 out of 5 stars

Priyan

Priyan gave us very good service and he is really nice guy to the customers as well. We came here 4times. He gave us brilliant service. Three is nice plece to people who need their requirements regarding intenet, phones and everything. Thank you so much.

January 5, 2026
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Ayesha,
We're happy to hear that you enjoyed your experiences with us! It's great to know that you received brilliant service from Priyan and found our place helpful for your needs. Thank you so much for your positive feedback and for visiting us multiple times.
Kind regards
The Access Group

Rated 5 out of 5 stars

Mohamed was clear

Mohamed was clear, concise and delved straight into how to find a way to meet our requirement within the platform.

December 29, 2025
Unprompted review
Access PeopleHR logo

Reply from Access PeopleHR

Hi Ange
We're happy to hear that the explanation by Mohamed was helpful and direct in finding a way to meet your needs within the platform. We appreciate your positive feedback!
Kind regards
The Access Group

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