It’s no surprise this company has a TP rating of 2.6! I have been waiting on a simple update to a pension query since mid July 2026 and today received a generic (clearly AI created) response that... See more
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I Recently had a pension issue upload and Emma Stevens spent over an hour on the phone helping me fix the issue and come up with a solution which was much appreciated
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... See more
Company replied
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... See more
2.5
Poor
92 reviews
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Get rid of this time wasting online stuff please!!!!!
Sent an email to log in and view statement. Well it would help if the dirty great blue ‘cookies’ option fitted on a phone screen and then I could choose some options if they were actually on view. Then perhaps I might be able to sign in or even register. Another all singing and dancing online mandatory option that simply doesn’t work.
February 4, 2026
Unprompted review
Reply from Peoplespartnership
Hello Consumer
We’re sorry to hear you’re not happy with your online experience with us. Whilst we aim to make things as straightforward and simple for our members, we recognise that some issues may still crop up on occasion.
We’re always working to improve our online services for users of The People’s Pension. Over the last couple of years we’ve introduced useful online tools such as our retirement planner: thepeoplespension.co.uk/myplan. Our life expectancy calculator can help make preparing for retirement simpler and easier as well: thepeoplespension.co.uk/longevity.
We’ve also launched The People’s Pension app, empowering members with greater access to their pension on the move. Visit thepeoplespension.co.uk/myapp to find out more.
It can often be an added stress when things don’t work the way you want them to, so we apologise again for any inconvenience.
if you’re still having troubles, or if you need to contact us in the interim, please email us at tellusmore@peoplespartnership.co.uk.
All the best
Emily
The People’s Pension, provided by People’s Partnership
Extremely poor service and prolonged delays handling bereavement pension
I am extremely disappointed with the service I have received from The People’s Pension while trying to settle my late mother’s pension. What should have been a straightforward bereavement claim has turned into a months-long ordeal marked by delays, misinformation, and a complete lack of transparency.
The claim was initiated in June 2025. Since then, I have repeatedly had to chase for updates. Important original documents, including a death certificate, were sent with no acknowledgement of receipt for over three weeks. Other documents were later said to be missing despite being submitted. I was also given incorrect information by staff on more than one occasion, including being told my claim was delayed due to a form I supposedly hadn’t returned only to later find out that form had been sent to a third party, not me.
Communication has been consistently poor. I was repeatedly told that they were “awaiting information from a third party” without any explanation of who that was, what was outstanding, or when the matter would progress. Despite being told there is a 90-day timeframe for third-party responses, this stage alone dragged on for over four months with no resolution.
I raised a formal complaint and was promised updates. In December, I was told the case had not yet reached a conclusion and would be reviewed again in January. The January update simply repeated the same message that the case was “being investigated” and “escalated as a priority” with no progress, no detail, and no indication of when I might hear next.
Managing a parent’s affairs after their death is difficult enough without having to constantly chase an organisation for basic information and accurate answers. Aside from one helpful staff member, the overall handling of this claim has been slow, disorganised, and unnecessarily stressful.
I am still awaiting a response to my complaint and a resolution to my mothers pension, I have no idea what part of the process we are in as no one is able to tell me. I don't know what happens next or when this is likely to be resolved. I have been patient and pleasant throughout however I feel i will have to be a bit firmer and call the company more frequently to try to get to the bottom of this issue.
Based on my experience, I would urge anyone dealing with The People’s Pension in a bereavement situation to be prepared for long delays and to keep very detailed records of all contact.
January 18, 2026
Unprompted review
Reply from Peoplespartnership
Hello Ms Till and thank you for your feedback and time whilst we have been reviewing your journey.
I understand that we have since communicated directly with you and that the matter has progressed as required. I fully appreciate the incredibly sensitive journey you have been on and again, I wish to thank you for your feedback.
Of course, should you have further needs to contact us, our colleagues currently supporting you will be happy to assist where needed.
I wish to take this opportunity to apologise for the inconvenience and distress this experience has caused you, and wish you all the very best for the future.
Kind regards,
Taliah
The People’s Pension, provided by People’s Partnership
Awful company. Do not trust them
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's been 10 days. They have stopped replying to my emails, even complaints. I'll continue regardless. Whether I have to sue for the data breach, contact the ombudsman or get my other colleagues witness statements about not receiving theirs either, I've got time.
November 25, 2025
Unprompted review
They mislead and deceive you
Be very careful.When I made a request to leave the plan they said there was no money in the account yet.But when I requested it again, they said I had exceeded the one month period for cancellation.This is a situation that will create legal proceedings.Both victimization and a behavior that has no good intentions towards its members. Now I'm waiting for them to investigate and I will act according to their response.
A week later, their response was: You should cancel even if you don't have any money in your account.Only someone with the same number of cells in their brain as the number of fingers on one hand can give such an answer.I hope this issue reaches their CEO, if they have a CEO at all!!!
November 1, 2025
Unprompted review
Reply from Peoplespartnership
Hello Kemal
We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
However, if you’ve requested to cease active membership after this time, you won’t be entitled to a refund. Any contributions that you and your employer have paid into your pension pot will remain invested in The People’s Pension until you decide to access your benefits.
Rest assured, any money you have saved with us will be ready for you when you retire, and you can choose to opt back in to our scheme as well.
If you’re still not happy with our explanation around this process, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.
We hope this helps to give you some clarity and reassurance.
Many thanks
Rhiannon
The People’s Pension, provided by People’s Partnership
Totally perfect.. honest response.
The PP have been absolutely amazing over 6 years for me. I have multiple pensions and consolidation has thrown me against the wall and brought me to tears, and im not where near completed 5 yrs later. The PP have been an open door, answering questions and giving free advice, more than their remit, supporting me to manage the work myself. They are open and honest proffessional and very humane. I couldn't have been more happy. Their percentages are brilliant. And I now, thanks to the help of a lovely agent Stephanie on a phone call) have a full payout (as iv moved jobs) with zero fuss and within 10 days. I would return to The Peoples Partnership anytime.
Thank you guys you have been a credit to your name, when others made it hard you made it all easy. Applause 👏
October 1, 2025
Unprompted review
Reply from Peoplespartnership
Hi Annie
Wow! Thanks for such a positive review. We’re blown away by your kind words.
We really appreciate you taking the time to share your experience with us, and we’re glad you’re happy with our service.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
A terrible experiance with shocking…
A terrible experiance with shocking customer service. I have been dealing with the bereavement team in regard to a payout from my late father's policy. This company has continually ignored emails. Delayed payment and given the wrong information. Eventually a payment came through....which is the incorrect amount. I have sent in excess of 10 emails and more recently 3 emails directly to the bereavement team and recieved NO REPLY. The lack of communication and sheer disregard this company has for customers is appalling.
September 1, 2025
Unprompted review
Reply from Peoplespartnership
Dear Nicola
We’re sorry to hear you’ve had a bad experience when speaking with and emailing us. We know how frustrating it is when you want some help or information and things don’t seem to work out, especially when it’s something very important.
We always strive to put you first and at the heart of everything we do. It sounds like we’ve missed the mark throughout this process though, so we would like to offer a sincere apology.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Alternatively, if you would like to call us on 0300 2000 555, we can assist you over the phone.
Thanks for your patience.
Taliah
The People’s Pension, provided by People’s Partnership
I’ll now be taking this to the fca
I’ll now be taking this to the fca. This company is not for for purpose and should not be operating. . I made two complaints and then had to come on trustpilot to complain as neither had been dealt with . That was the 20th and was apologised to and told to
Email tbe complain in again and it would be dealt with in 3 days . That was ten days ago. They basically have zero complaints procedure and I am finished with the stress dealing with this . I’ll now take this to the fca . Utterly repugnant and disgraceful service.
September 1, 2025
Unprompted review
Terrible customer service
I requested this firm to delete my personal data. They asked me for personal data to locate my account, which I refused to do over email. I then called and managed to speak with an irritated agent who explain why they cannot delete the data for x years. I then emailed to get confirmation of what he told me, and again they asked for the same personal data to be able to answer, even though they didn't need that to confirm with an yes or no. I decided to stop there. What's the point in wasting time with small minds?!
The world of finances is full of incompetents like these ones.
August 16, 2025
Unprompted review
Reply from Peoplespartnership
Hello Daniela
Thanks for taking the time to leave your review, and we're sorry to hear you haven't been happy with our service lately. I hope this explanation will suffice.
We'd firstly like to sincerely apologise, as we understand this has caused you a lot of frustration. We'd like to assure you that we wouldn't ask for something that isn't necessary, and we certainly don't condone the behaviour you received when you called us.
When our members contact us, we are legally required to request a certain amount of data in order to not only locate their account, but to ascertain the identity of the person contacting us as the owner of the account in question. If we were to disclose this information to anybody else, we would be in violation of GDPR law.
If you're still interested in having your data removed from our database, we can certainly do this for you. If so, please contact us and tellusmore@peoplespartnership.co.uk where one of my colleagues can look into this for you.
Thank you for your patience,
Dan
People's Pension, provider of People's Partnership
Thanks Yogesh
Had to change my account details and had a few questions to be answered. I was on call with Yogesh, he was calm, professional and patient.
August 15, 2025
Unprompted review
Reply from Peoplespartnership
Dear Morgan-Rhys
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was a great help
I needed some urgent information and rather than using the email facility, was able to get through on the phone line straight away and spoke to Yogesh. He was a pleasure to deal with, very efficient and answered the questions straight away.
August 8, 2025
Unprompted review
Reply from Peoplespartnership
Hello Victoria
Thanks for taking the time to leave such nice words about our colleague, Yogesh.
We're delighted to hear you found him helpful. We'll be sure to pass this feedback onto Yogesh and his line manager, who I'm sure will be over the moon to hear this lovely review.
Kind regards
Dan
People's Pension, provided by People's Partnership
Eventually resolved…
Took a while to resolve my issue with various emails going back and forth but eventually spoke to Yogesh in customer support and managed to update the details needed
July 30, 2025
Unprompted review
Reply from Peoplespartnership
Hi Rob
we’re glad some things went well for you, but we’re disappointed you had a couple of issues along the way. We always strive for perfection, but occasionally a spanner gets in the works. Thanks for highlighting where you think we went wrong.
We’ve taken your feedback on board and will look at how we can make changes to improve the service we provide to all our customers.
All the best
Emily
The People’s Pension, provided by People’s Partnership
I would give a negative rating if one…
I would give a negative rating if one was available
Over the past 5 years People's Pensions has continued to make the same mistakes, eventually acknowledging them as errors on their part only to repeat the same errors months or years later.
Their complaints process is an utter shambles the most recent one is now in month 4 and no responses but we are still continue to receive threatening letters for not making contributions to a clients business pension scheme for a business that ceased over 5 years ago
The I wouldn't trust them to mow my lawn let alone look after my pension
July 31, 2025
Unprompted review
Reply from Peoplespartnership
Good afternoon Neil
Thanks for your feedback around our response time regarding your query. Any feedback we receive helps us to improve. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen a little short of your expectations here.
We understand how frustrating it can feel being unable to get the service or information you need.
If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk
We’ll look into your issue as quickly as possible. We usually respond within 3 days.
Rhiannon
The People’s Pension, provided by People’s Partnership
Unbelievably Incompetent
Really dreadful. Have been trying to organise a transfer into this scheme from another ( only because it was the sole way to access the money ) and there have been hiccups and incompetency all the way along. They're now talking about tax rules which prevent them from giving me my money, yet HMRC have never heard of them before??
July 29, 2025
Unprompted review
Reply from Peoplespartnership
Good morning
Thanks for taking the time to leave this feedback about your transfer, and we're sincerely sorry if its taken longer than you might have anticipated.
In light of legislation introduced in 2021, we are required to carry out additional due diligence in certain circumstances.
This enhanced process is designed to safeguard our members’ pension savings and reduce the risk of pension scams. While these measures are essential for ensuring security, they may occasionally result in delays as we gather the necessary information.
We remain committed to protecting our members’ funds, even if it means that some processes may take a little longer to complete. However, we completely respect the frustration this might cause.
If you'd like to get in touch with us as tellusmore@peoplespartnership.co.uk, we'd be happy to take a look and try to find a solution for you.
Thank you for your patience.
Dan
The People's Pension, provided by People's Partnership
Biggest rip off there is opted out had…
Biggest rip off there is opted out had emails statinh opted out yet 3 mth later still pinchinh my money tk tge point ove just put my notice im if my next job has thus governent con organisation ill walk away avoid these like the plague
July 29, 2025
Unprompted review
Reply from Peoplespartnership
Dear George
We’re sorry to hear of your frustration towards the opting out and auto-enrolment process.
When you start work with a new employer, you’re automatically enrolled onto their chosen provider’s pension scheme. Unfortunately, this has to be done every three years to comply with HM Revenue and Customs (HMRC) law and regulations in place.
We’re also very sorry to hear you’re unhappy with our response regarding being re-enrolled. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was amazing! Absolute gem to the company!
Yogesh was so lovely. Super thorough and helpful agent, who listened to me actively and showed genuine care about my query. What a guy and an asset to the team there. Thank you so much and I really hope they appreciate you because you made me feel so much at ease and resolved an issue that had been causing me stress. Thankyou!
July 25, 2025
Unprompted review
Reply from Peoplespartnership
Dear Seneer
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Awful pension provider
Awful pension provider, it will take you ages to get your money , there service is poor, there returns are poor, there attitude is poor, better yo go elsewhere and take all your money out and from this awful company.
July 18, 2025
Unprompted review
Reply from Peoplespartnership
Hello Alex
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Incredibly poor customer service Team
Incredibly poor customer service Team. It’s taken months for me to transfer a relatively small pension to another provider and I’m still waiting. It took them over a month to inform me they needed my transfer request to come from an email address they had on file. I completed their request and after another few weeks they informed me I needed to fill out a questionnaire. Then after another few weeks I called again to escalate my issue of nothing happening and I was promised a next day call back from agent who was personally managing my issue which obviously did not happen. I called again to make another complaint and was offered a good will gesture and for the transfer to be dealt with asap. A few weeks later again I received an email informing me my address did not match on file (which it 100% does because it’s correct in my online account and when I call you and pass security). Called again to escalate, promised a next day call back again by someone who again was personally managing my issue. No next day call back again…received a call the following day (no VM left as requested), called back to escalate again and was PROMISED yet another call back by 6pm same day, and yet again no call. I’m a very easy going and amenable person but this customer service team is the most time consuming and poor I’ve encountered. I’ll be seeking to take things beyond their complaints team who don’t see things through
July 17, 2025
Unprompted review
Reply from Peoplespartnership
Dear Dan
We’re sorry to hear the transfer process hasn’t been as simple as you would’ve liked. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We don’t intend to place barriers or obstruct your transfer for any purpose.
We make it a priority to protect our members’ pension savings, especially when it comes to transferring. The steps which members must complete on their transfer journey help to make sure that such an important decision isn’t made passively or in a hurry.
Due to new legislation introduced in 2021, we’re also required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required.
If you’d like to get in touch, please email us at tellusmore@peoplespartnership.co.uk. We’ll work to resolve any outstanding issues you may have as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Guiseppe
The People’s Pension, provided by People’s Partnership
Have been trying to close down my…
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovely lady called Emma Stevens and she couldn’t have been more helpful, she dealt with everything and managed to sort everything out from her end so thanks Emma , I am very grateful
Regards
Richard Leatherland
July 17, 2025
Unprompted review
Reply from Peoplespartnership
Hello Richard
Thanks for taking the time to leave such a lovely review about our colleague Emma.
We know how hard our colleagues in our contact centre work to give you the best service possible, so it delights us to hear this was reflected in your phone call with Emma.
We'll be sure to pass this feedback onto her and her line manager, who I imagine would both love to hear this.
All the best
Dan
The People's Pension, provided by People's Partnership
Spoke to a very helpful guy called…
Spoke to a very helpful guy called Lloyd.
He was great, explained everything, suggested what I could do & sent me information that I would need while we talked.
Thanks Lloyd.
July 10, 2025
Unprompted review
Reply from Peoplespartnership
Dear Doug
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Lloyd who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Bina was great 10 out of 10
I have been trying to log on to see how my pension is doing but it kept saying my info doesn't match with the info they have, so I rang them.
I spoke to a lovely, very helpful lady called BINA and after a few minutes she discovered that the date of birth my employer had given them was wrong by about 10 years, which was great in my head as that made me 50 not 60 but in reality it was an issue. BINA has set the ball rolling to get it changed and I should be able to log in by Tuesday of next week, which is a relief. 10 OUT OF 10 FOR BINA AND A BIG GOLD STAR 😁❤️
July 4, 2025
Unprompted review
Reply from Peoplespartnership
Dear Tracy
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Bina who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Emily
The People’s Pension, provided by People’s Partnership
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