It’s no surprise this company has a TP rating of 2.6! I have been waiting on a simple update to a pension query since mid July 2026 and today received a generic (clearly AI created) response that... See more
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I Recently had a pension issue upload and Emma Stevens spent over an hour on the phone helping me fix the issue and come up with a solution which was much appreciated
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... See more
Company replied
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... See more
2.5
Poor
92 reviews
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Having to raise a legal dispute as they…
Having to raise a legal dispute as they are refusing to remove me from there pension scheme. Absolutely disgraceful you can’t force someone to stay in your pension scheme however peoples partnership feel like they can, 8 different emails telling them to remove me and they just keep telling me I need to really think about the decision and then refusing to remove me.
June 6, 2025
Unprompted review
Reply from Peoplespartnership
Hello Ben
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Beth
The People’s Pension, provided by People’s Partnership
Trying to retire - Peoples pension are inexplicably holding this up
Trying to retire. Annuity provider has received funds from Peoples Partnership over 2 weeks ago. Peoples partnership has not provided the annuity provider with the regulatory notes that should accompany the payment and therefore can not set up my annuity. Apparently this should have taken someone 5 mins to sort out. I have made a complaint and heard nothing back. This is a basic incompetence. But the frightening thing is that despite making formal complaints and multiple telephone chasers, no progress is being made to address this mistake. This suggests to me a fundamental structural issue that is probably a result of home/hybrid working as the admin team are not allowed to take telephone calls...how embarrassing!
Please note the copy and paste response to my grievance below by Beth.
THE FACT HERE IS THAT THE MONEY HAS BEEN TRANSFERRED. UNFORTUNATELY PEOPLES PARTNERSHIP LACK BASIC COMPETENCE IN THAT THE MONEY HAS BEEN SENT WITHOUT THE REQUIRED REGULATORY NOTES. THIS IS A MATTER THAT SHOULD BE ADDRESSED IMMEDIATELY AND SHOULD NEVER FALL INTO THE COMPLAINTS PROCESS. WE ARE NOW THREE WEEKS ON FROM THE PAYMENT BEING MADE AND NO FURTHER FORWARD BECAUSE OF PEOPLES PARTNERSHIPS INCOMPETENCE. THE PROBLEM IS THEIR OWN INTERNAL PROCEDURES BEING UNFIT FOR PURPOSE. IT IS TELLING THAT BETH HAS NOT EVEN OFFERED TO TRY AND RESOLVE THE ISSUE. PATHETIC!
June 4, 2025
Unprompted review
Reply from Peoplespartnership
Hello Andrew
We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Beth
The People’s Pension, provided by People’s Partnership
Very difficult taking money out.
Very difficult taking money out.
My current pension provider don't even seem to be able to transfer.
Painfully slow.
They appear to be deliberately awkward....
May 15, 2025
Unprompted review
Reply from Peoplespartnership
Hi Matt
Thanks for your feedback around your transferal experience. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferal process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Due to new legislation introduced in 2021, we’re required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required. We pride ourselves in protecting our members’ pension savings, although this can mean things take a little longer to progress.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks again for your feedback
Kind regards
Ben
The People’s Pension, provided by People’s Partnership
I dealt with Harry through the webchat…
I dealt with Harry through the webchat service. He was very helpful, and my query was dealt with very easily.
May 9, 2025
Unprompted review
Reply from Peoplespartnership
Hi E Dalton
Thank you very much for your kind words. All our staff strives to deliver the best service for all our members, so it’s really nice to receive such positive feedback.
Kind regards
Ben
The People’s Pension, provided by People’s Partnership
I have just spoken with Maheen at…
I have just spoken with Maheen at People's Partnership. She was very knowledgeable and helpful and provided me with excellent guidance to get my pensions combined and up to date.
May 6, 2025
Unprompted review
Reply from Peoplespartnership
Dear Cyril
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Maheen who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
Poor customer service
Poor customer service . Failed to respond to my repeated emails over numerous weeks . Escalated complaint was found in my favour . They offered £50 compensation . Back to square one chasing them , not responding. I will be moving my pension from this company due to their poor quality of substandard unacceptable lack of customer focus.
May 1, 2025
Unprompted review
Reply from Peoplespartnership
Hello Dave
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Wonderful experience!
I would like to thank Jessica T and Ellie M in the Claims Team. They were really helpful, and went the extra mile to help me. 1st class service!
April 25, 2025
Unprompted review
Reply from Peoplespartnership
Dear Jon
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Jessica T and Ellie M who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
Estelle was lovely to speak with and…
Estelle was lovely to speak with and very helpful regarding my pension query!
April 23, 2025
Unprompted review
Reply from Peoplespartnership
Dear Rebecca
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Estelle who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Beth
The People’s Pension, provided by People’s Partnership
Recieved brilliant service from Kirstie…
Recieved brilliant service from Kirstie , couldn't recommend her highly enough 👏.
Just goes to show if you get the right person , you get great service.
Thanks Mr C
April 22, 2025
Unprompted review
Reply from Peoplespartnership
Dear Andy
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Kirstie who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Beth
The People’s Pension, provided by People’s Partnership
I had a very important question about my pension claim.
I had a very important question about my pension claim, I phoned People's Pension and a lady called Michelle was very helpful. She answered all my questions and gave me an email to send some attachments to the relevant department, when I'll get a response to my email I'll leave even a better review.
April 10, 2025
Unprompted review
Reply from Peoplespartnership
Hi George
Thanks for your very kind words. We pride ourselves in having knowledgeable colleagues who are on hand to assist with any query you might have. We aim to reply to your email within 3 working days, and will let you know if there's anything else we need from you.
Kind regards
Dan
The People's Pension, provided by People's Partnership
I Spoke to Katherine who was extremely…
I Spoke to Katherine who was extremely helpful with my pension query. Explaining what I had to and when I had to do it. She also provided me additional information on the types of pensions available which now puts me in a better position to decide and consider which option would be best for me.
March 20, 2025
Unprompted review
I just got off the phone with Katherine…
I just got off the phone with Katherine who was super helpful. I will always be grateful for her patience and all the very useful help that will help me with my pension.
Thank you again. Mike
March 19, 2025
Unprompted review
Excellent Support from Catherine
Catherine at The People's Pension provided brilliant support with linking my payroll software. She resolved my issue efficiently on the first call with a friendly, professional approach. Excellent service!
March 13, 2025
Unprompted review
Just got off the phone to Katherine…
Just got off the phone to Katherine Day, who was extremely helpful and gave good clear advice, I'm trying to set up a personal pension but already have an existing one with PP which needs linking, she knew exactly what help I needed and has arranged for the correct documentation to be sent to me - Big thanks
Charlotte
March 13, 2025
Unprompted review
Sorted
Very good service and plain English
Emails and customer service 👍😁
March 13, 2025
Unprompted review
Superb assistance
I have spoken to Catherine today about additional contributions and the help she offered was superb.
Thank you
March 12, 2025
Unprompted review
Stephanie was amazing and very clear…
Stephanie was amazing and very clear about what I needed. Polite and personable.
Made the process easy.
March 4, 2025
Unprompted review
Yorgesh VERY HELPFUL
I just had a call with Yorgesh from People's Partnership. As someone who doesn't know much about Pensions and needed some questions answered, he was very helpful answering all my questions in detail and also kind in pointing me in the right direction for more information. Great customer service!
Luigi.
February 26, 2025
Unprompted review
Stephanie has a wonderful manner
Stephanie has a wonderful manner, was efficient and knowledgeable.
February 14, 2025
Unprompted review
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